Westside Service - Holland Reviews

i Rick, thank you for the thoughtful review! We’re glad to hear the inspection was thorough and that our team took the time to answer all your questions. That means a lot. If you’re ever back in the area, we’d be happy to take care of you again!

Dave, this is the kind of story that keeps our team smiling! A rodent nest is never fun, but we’re thrilled we could handle the extra work quickly and without charging you extra. We love turning unexpected surprises into smooth, hassle free visits for our customers!

Hi Ken, thank you for sharing your experience! Our team is glad we could walk you through the upgraded transmission option and help find a solution after dealing with multiple replacements. It’s great to hear the communication throughout the process stood out, and we’re honored that Westside will be your go to shop now that you’ve moved to the area.

Robin, thanks for your kind review! We’re so glad we could get your car back in top shape. Your time is important to us, and we’re happy to provide efficient service. Looking forward to serving you again!

Hi Carlos, thank you for taking the time to share your experience. We’re glad we were able to get the torque mount issue resolved, but we’re sorry to hear you left feeling disappointed.

When the vehicle was initially brought in, the concerns noted were clunking and rubbing noises. During our inspection and test drive, we did not feel or note a brake pulsation at that time. However, we did observe that the brake pads were nearing their service limit, which is why replacement was recommended as preventative maintenance.

After you later asked about a pulsation concern, we explained that worn or uneven brake rotors can commonly cause that symptom. Because we were unable to duplicate the pulsation during our test drive, our recommendations were based on the condition of the components observed during the inspection.

Our goal is always to provide honest recommendations based on what we see during the inspection process and what we’re able to verify during testing. If you’d like to discuss your visit further, please feel free to contact our team directly. We’d be happy to review your concerns and help however we can.

Hi Justin, thank you for the five star rating! Our team truly appreciates your support and is glad to know you had a positive experience. We’re always here to make sure your vehicle gets the care it deserves.

Hi Steve, your trust fuels our commitment. Thank you for choosing us to care for your vehicles! Providing comprehensive maintenance along with thoughtful future recommendations is exactly how we aim to support you. We’re here whenever you need reliable service and honest advice to keep your rides running strong.

Vic, thank you for the great review! It means a lot to hear you think we're not just good but truly awesome. We're honored to be your trusted choice and look forward to keeping your vehicle running smoothly for years to come.

Jacob, we’re thrilled to hear this! Our team loves earning your trust and putting our experience to work on every car. Your support really means a lot to everyone here!

Hi Nailea, we’re sorry to hear about the experience you described, as providing thorough inspections and professional service is extremely important to our team.

After carefully reviewing our records, we have not been able to locate any visit or work order under this name. Because of that, we’re unable to find details related to the situation mentioned in your review.

If this review was intended for our shop, we would appreciate the opportunity to learn more and look into it further. Please contact our team directly at (616) 298-3903 so we can better understand what may have happened.

Jamie, that is what we love to hear. Getting your transmission replaced and your car back on the road before other shops could even get you in is a win. We are glad our team could move quickly and take good care of you. Thanks for sharing that with us.

Hey, Carolyn, thank you for choosing us to take care of the engine and thank you for leaving us a 5-star review. We were more than happy to assist you! All the best, The Westside Service Team

Hi Doug, we really appreciate you sharing this. I am glad the pricing caught your attention and that the service delivered to match. Making scheduling simple is important to us, so it is great to hear that it felt easy on your end. And I love that you were able to take advantage of a coupon too. Thanks for the awesome feedback, Doug.

Hi Zachary, glad your truck’s shifting issues were resolved quickly. It sounds like the respectful and helpful approach made the experience even better. Thanks you. Your words mean the world!

Thanks, Evan! We’re glad our team could make your experience smooth and convenient. It’s great to hear you felt looked after and informed, and we’re honored you’ll be trusting us with your vehicles going forward!

Thank you so much, Smith! We’re glad to hear you had a great experience with our front desk team and that we could get your car repaired quickly. Fast, efficient service is what we aim for, and we appreciate you choosing us!

Thanks, David! We’re glad we could get your Toyota 4Runner’s maintenance handled quickly and efficiently. It’s great to hear everything was done in a day, and we appreciate you sharing your experience!

Thanks so much, Rebecca! We’re so glad to hear you feel the Westside team is doing a great job, it truly means a lot to us. We appreciate your support and look forward to continuing to take great care of your vehicle!

Hi Kaitlyn, glad Kevin and Dan were able to help and make things work for your situation. It’s always nice when service feels flexible and supportive. Thanks for sharing, and we’ll be happy to see you back!

Frank, thanks for sharing your experience. Taking the time to look things over and show you what we’re seeing is part of making sure nothing gets overlooked. We appreciate the trust and look forward to helping you again next time.