The front desk people were very nice very professional and they repaired my car almost the same day so you’re very fast and efficient and I like that about it
Thanks so much, Smith! We’re glad to hear you had a great experience with our front desk team and that we could get your car repaired quickly. Fast, efficient service is what we aim for, and we appreciate you choosing us!
David Yskes2026.02.01
brought my vehicle (toyota 4runner) in for some basic maintenance ( wheel speed sensor, TPMS sensor and license plate light) and was done in a day.
Hi Kaitlyn, glad Kevin and Dan were able to help and make things work for your situation. It’s always nice when service feels flexible and supportive. Thanks for sharing, and we’ll be happy to see you back!
Frank Mora2026.01.22
Very helpful and quick help me understand what was going on with my car and understand the repair they did also like that they looked over my car and found other problems and showed me would definitely use them again
Frank, thanks for sharing your experience. Taking the time to look things over and show you what we’re seeing is part of making sure nothing gets overlooked. We appreciate the trust and look forward to helping you again next time.
Kelvin Baumann2026.01.15
West Side Auto has done some really good work for me. They fixed a number of problems with my truck and my wife’s car. They finished the work on time and the repairs made a big improvement in how my vehicles ran and handled. I’m planning to use them again in the future, because I am confident of the quality of their work
Kelvin, thank you for sharing your experience! We’re glad the repairs made a noticeable difference for both your truck and your wife’s car. We look forward to helping you with any future maintenance.
Netty Manwell2025.12.30
Did you know cars have knuckles?
Westside Service doesn't . . .
I'll leave my initial review, that was a 5-star, because that situation is true. But later on, they misdiagnosed weird noises in the back right tire, did a fix that was their "best guess," and put on new tires. I needed to save money where I could, so I asked for good tires, they didn't need to be the best, but they need to be good. . . these things are crap. When that didn't work, they were going to "try" new struts on both sides in the back. They would have cost me more money and would not have fixed the problem if I had not asked a mechanic friend for advice. He visited, checked my car out. I did NOT need struts in the back. So, the next thing they were going to try would have been wrong and a complete waste of more than $1,500.
The friend was unable to diagnose the problem without being able to lift the car. So, I took my car elsewhere, told the shop manager I was going to walk to the restaurant next door for lunch while they hopefully diagnosed the problem. I was called before I even sat down at a table. They had it figured out within minutes of lifting it. I need a knuckle and ball bearing in the tire/wheel that is making the noise and I found this out in minutes of going elsewhere. That is a BIG DEAL. Needless to say, Westside will not work on my car again. I've been trying to save up money for a very costly repair that I don't need and would have continued on with a tire making knocking/thumping noises and still needing a very important repair! The "Mechanics" at Westside told me they couldn't hear the noises after doing the first "repair," yet I heard them on the way home.
I'm sorry to have to do this. My initial service from them was outstanding, but the misdiagnosed noises coming from my back tire is a huge problem and no one can afford a mechanic that is making guesses instead of proper diagnosis.
1st review: I needed an emergency repair before having to head to the east side of the state for funeral. I called around to mechanics, maybe my 5th or 6th call was Westside.
They said come asap, we'll see what we can do. I thought I knew what the problem was - I was wrong!
The friendliness, the service, having repair OPTIONS! WOW! Not just, "this is your total." How refreshing! I was given a ride home. Then was shown photos of the work, photos of a repair I'll need soon. I was just so impressed! My last mechanic closed and I've tried a few places, but I think I have a new auto service location.
Hi Netty, thank you for sharing this update. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.
While your last visit with us was over a year ago, we take feedback like this seriously and would really appreciate the opportunity to talk through what happened and better understand your concerns. Our intention is always to provide accurate diagnoses and transparent service, and we’re sorry that wasn’t your takeaway here.
We have attempted to reach out but haven’t heard back, and we’d still welcome the chance to connect. Please contact our shop at (616) 298-3903.
Diane Breuker2025.12.29
They take good care of my car.They do a through inspection on it. Very pleased and friendly staff
Thank you, Barbara. We’re glad the tire pressure sensor was handled quickly while you waited, and we truly appreciate the many years you’ve trusted us to take care of your vehicle.
Jeff Brady2025.12.12
Took them two days to fix 2 tpms sensors, oil change, and fix an abs sensor wire while ignoring my big concerns. Bring your car to Muffler Man. They could probably get that done in an hour.
Hi Jeff, thank you for taking the time to share your feedback. We’re sorry to hear that your visit didn’t meet your expectations.
During your visit, we completed the repairs that were approved, including the TPMS sensors, oil change, and ABS sensor wiring. Unfortunately, due to a miscommunication on our end during a very busy period, one of your concerns was not documented on the work order, and we understand how frustrating that must have been.
When this was brought to our attention, we did offer to address the remaining concern immediately and further diagnose the issue at no cost, but we understand you preferred to pick up your vehicle at that time. We sincerely apologize for the breakdown in communication and for not delivering the level of service we strive for.
If you ever decide to reach out again, we would welcome the opportunity to provide a better experience.
Thank you, William! We’re delighted you had a great experience with our service and appreciate your positive feedback. Looking forward to assisting you again!
Zoe Abadi2025.11.24
Fantastic service. Quick, done well and excellent communication.
Thank you, Zoe! We’re glad to hear the fast, quality service and clear communication made your experience a positive one. Our team appreciates your feedback and looks forward to helping with your next service.
Robert Aylsworth2025.11.24
Nobody likes car problems but Westside was great to work with. Great communication and promptly fixed the problem
Greetings Robert, thank you for your kind words! We understand car troubles can be stressful, so we’re glad we made the experience smooth with great communication and prompt repairs. Whenever your vehicle needs care, we’ll be here to help get you back on the road quickly and confidently!
Vic Groze2025.11.10
These folks are awesome. Better than that. Wouldn’t go anywhere else
Vic, thanks for the great review! It means a lot to hear you think we're not just good but truly awesome. We're honored to be your trusted choice and look forward to keeping your vehicle running smoothly for years to come.
Tom DeGraaf2025.11.05
They took 3 days from ordering new transmission to installation which was amazing! They followed up to make sure I was happy with the results and answered my questions pertaining to smoke and smell the two days following- saying some fluid may have dripped onto heated areas and needed to burn off.
Thank you for the kind words and support, Tom! It was a pleasure helping with your new transmission, and we appreciate the trust you put in our team. We look forward to seeing you next time and keeping your ride running its best.
Greg Furlong2025.11.04
Staff were professional. Work was completed as quoted in a timely manner.
Greg, thank you for recognizing our team’s professionalism and timely work. Your trust means a lot, and we’re here next time you need us!
David Sikkema2025.10.29
West side auto service is very professional and thorough in their work. I think their prices are reasonable. They are friendly and helpful.
They do a great job. I appreciate them. I use the service in Holland at 32nd and Columbia.
Thank you, David! We truly appreciate your kind words and your trust in our Holland team. It’s wonderful to hear that you found our service professional, friendly, and reasonably priced. We’re grateful for your support and look forward to serving you again!
Cameron Smith2025.10.18
The guys at Westside are phenomenal. I’ve been taking my truck to them for years, and they always do an excellent job. They’re honest, tell you what you need/what you can wait on, and go above and beyond to make it right for the customer. They help me keep track of what’s been done and what’s coming up. Even after moving 40 minutes away, I still make the drive back. Well worth it.
There’s loyalty, and then there’s driving 40 minutes just to stick with a team you trust, Cameron, that means more than we can say. It’s been a privilege to care for your truck over the years, and we’re glad the honesty, clarity, and follow-through have kept earning that return trip. Thanks for sticking with us and letting Westside be your go-to, no matter the distance.
Joshua Aldrich2025.10.07
Great friendly service! I would recommend anyone to take their car there!
Friendly service that feels like a handshake every time, that’s what we aim for, Joshua. Thanks for spreading the word and recommending us. We’re always here, ready to welcome you back whenever your car needs some care.
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