West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company Reviews

Ken 2025.10.31

     

Prompt, outstanding service

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.11.01

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Teresa Lockery 2025.10.03

     

Amazing customer service. They go above and beyond to provide excellent service. Very knowledgeable and patient with clients

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.10.03

Thank you for your wonderful review, Teresa! We're thrilled to hear that you experienced amazing customer service and that our team was able to assist you with knowledge and patience. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Brian Wilson 2025.08.26

     

Rick and the team at WMTS are so helpful! Their knowledge, expertise, value and customer service are next level. Highly recommend!

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.08.28

Thank you for your kind words, Brian! We're thrilled to hear that you had such a positive experience with Rick and the team. Your recommendation means a lot to us, and we look forward to assisting you again in the future.

Julie Green 2025.08.16

     

The team at WMTS keeps my small business running smoothly with security, backups, and IT support.

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.08.16

Thank you for your positive feedback, Julie! We're glad to hear that our team at WMTS is effectively supporting your small business. Ensuring your security and IT needs are met is our top priority. We look forward to continuing to work with you!

Kim Perleberg 2025.08.13

     

I love the Guys at WMTS. Every time I have an issue they help fix the problem. Even when it's complicated and I have No Idea what I'm trying to get across. They stay patient with me, and they get it done.

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Lindsay Hasper 2025.07.23

     

West Michigan Tech services is the best!! Rick and Jason are so helpful.

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.07.23

Thank you for your wonderful feedback, Lindsay! We're thrilled to hear that Rick and Jason provided you with excellent service. Your support means a lot to us, and we're here to help whenever you need assistance.

Geoff S 2025.07.22

     

Most people think about cybersecurity is protecting your assets from hackers, which is true. However, it also impacts your ability to promote yourself as well. Rick and the team at West Michigan Tech Services helped me adjust my DMARC settings so that my clients and prospect are far more likely to get my emails. Thanks guys!

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.07.22

Thank you for your kind words, Geoff! We're thrilled to hear that our team was able to assist you with your DMARC settings and improve your email deliverability. Cybersecurity is indeed about more than just protection; it's about enhancing your business's communication as well. If you need further assistance or have any more questions in the future, feel free to reach out. We're here to help!

Diana Obetts 2025.07.21

     

Great service, quick responses, and very knowledgeable.

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.07.21

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service and found our team helpful. Your feedback motivates us to keep delivering excellent service. We look forward to serving you again soon!

Carrie Wilson 2025.07.08

     

The WMTS team was super responsive, helpful, kind and effective. Had my laptop back in a day and the service was top notch!

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.07.08

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team. Your satisfaction is our priority, and we're glad we could get your laptop back to you quickly. We appreciate your support and look forward to serving you again!

Steve Kelso 2025.07.01

     

I was in trouble. My entire system had shut down and I had an urgent deadline to meet for one of my best clients. West Michigan Tech was able to diagnose the issue and get me back underway. Their service is professional, polite, and prompt. I can't say enough good things about my experience with West Michigan Tech Services.

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.07.01

Thank you for your positive feedback, Steve! We're thrilled to hear that we could assist you during such a critical time and get your system back up and running. Our team prides itself on professionalism and prompt service, so it's wonderful to know that this made a difference for you. We appreciate your trust and look forward to helping you again in the future!

Rachel Williams 2025.06.26

     

Fantastic experience with Jason Zarro, who quickly and effectively solved some pressing issues I was experiencing with cybersecurity. As a small business owner, the responsive solutions implemented, along with clear communication given, made a huge difference for me, and for my business. I would highly recommend them to other small businesses for tech needs and cybersecurity solutions hands down!

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.06.26

Thank you for your wonderful feedback, Rachel! We're thrilled to hear that Jason was able to assist you effectively with your cybersecurity needs. It's great to know that our responsive solutions and clear communication made a significant impact on your business. We appreciate your high recommendation and look forward to supporting you and other small businesses in the future.

Jeff Beird 2025.06.23

     

Very responsive and never fail to solve my issues (most of which are self-inflicted). They are professional while at the same time being pleasant and fun to work with.

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.06.23

Thank you for your kind words, Jeff! We're thrilled to hear that our team has been responsive and able to resolve your issues effectively. It's great to know you find our staff both professional and enjoyable to work with. We look forward to assisting you again in the future!

Rich VanDyke 2025.06.20

     

Awesome! We were virtually without internet service on a busy retail day in our facility and our regular IT support was unavailable. One call to to WMTS and Jason was onsite within 30 minutes troubleshooting our system. It didn't take long for him to find the problem and get us back up & running, and processing transactions. Thanks Jason and Rick - we'll be in touch!

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.06.20

Thank you for the fantastic review! We're thrilled to hear that Jason was able to assist you swiftly and efficiently, especially during such a crucial time for your business. Our team is always here to help, and we appreciate your recognition of their hard work. We look forward to serving you again in the future!

Onnilie Irvine 2025.06.20

     

WMTS is always professional, polite and responsive.

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.06.20

Thank you for your wonderful feedback! We're thrilled to hear that you find our team professional, polite, and responsive. Your satisfaction is our top priority, and we look forward to continuing to serve you.

Jolene Schipper 2025.06.19

     

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Rebekah Burge 2025.06.19

     

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Colton Meyer 2025.06.19

     

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Frances Tinervia 2025.06.19

     

Rick and Jason have continuously helped me out with all issues we have had transitioning to working from home. Great service!

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2024.09.08

We're so glad to hear that Devon Viles was able to assist you with your minor problems. Providing excellent customer service is our top priority, and we're delighted to know that we met your expectations. Thank you for taking the time to share your positive experience.

Michael Mckay 2025.06.19

     

Rick is the Man!

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.06.19

Thank you for your great feedback! We're thrilled to hear you had such a positive experience with Rick. Your support means a lot to us, and we look forward to serving you again!

Julie Striker 2025.06.09

     

Great Company to work with. We have worked with them for many years. Great customer service and you can depend on them to get the job done.

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Reply from West Michigan Tech Services | Greater Grand Rapids-Based IT Support & Cybersecurity Services Company 2025.06.09

Thank you for your kind words, Julie! We're thrilled to hear about your positive experiences over the years. Our team is dedicated to providing excellent service and ensuring that we meet your needs. We appreciate your continued trust in us and look forward to working together for many more years.