Verified Company
Got my first HELOC through WCL no problem everything was smooth sailing, paid off in about 6 months. Attempted a redraw they refuse claiming “my home value dropped over 120k in six months”, paid for appraisal home came back valued at almost 40k more than they had appraised for original heloc. Still refused so I took my business elsewhere. Their “Bankers” are all listed as “branch managers” which is IN MY OPINION, a red flag, they don’t return calls or emails for days, almost seems as though I was black listed for paying back original loan early.
They will also poach clients from each other. Not a good business mode , IN MY OPINION, some very questionable business practices.
My experience with West Capital Lending was a positive one, thanks to Aaron Shook, the Branch Manager. Aaron made the process smooth and ensured I was kept informed about every detail of the loan. Even though I was out of state and never met Aaron in person, he made me feel like a friend rather than just a customer. I would gladly recommend Aaron's service to anyone.
Aaron Shook is very good at his job and the main reason I used your company and not anybody else initially was because of his willingness to work late and text message. He laid out options for me and explained everything in detail which was awesome. All of this loan stuff is so hard for me to understand and he was there to thoroughly explain everything I wasn't understanding well. He finished everything in record time for me and I am very appreciative of this. In the end, I am glad I went with West Capital Lending to refinance my home!
Ken Babineau of West Capital Lending made my experience great. Ken is the epitome of professional. Further, he is very intelligent and clearly knows his business Though I'm betting he is busy, he made me feel like i I was his exclusive client. He not only went the extra mile to explain anything and everything I asked him about, but also was super responsive when I contacted him. He is exactly the kind of person I wanted to handle my HELOC business. in fact, i genuinely felt I could TRUST him. So much so, that it felt like doing business with a best friend. Thank you Ken for not only knowing your business inside and out, but also making me feel comfortable, confident and relaxed about doing business with you. And when I hit a few road blocks, you slowed down and let me take my time to overcome them. May you reap the goodness that you sow!
There was always a plan B if something didn't work out. Brian also took the time to explain my options as they pertained to my situation. I learned a few things since other banks never give you options or detailed information on why they are choosing a certain path for you. I never felt like I was just another customer, and the communication throughout the process was excellent. It was a very stress free experience.
