West 1 Physiotherapy and Pilates Reviews

Edwina Biucchi 2025.12.11

     

I have had problems with my neck and shoulders and lower spine and the treatment I have had with Vina and Iona (osteopathy and physio) has been exceptionally good, with hands on support and exercises to do at home. Cannot recommend then highly enough. The receptionists are exgtremely helfpul and friendly too. I would efinitely go back to them but at the moment I am so much better.

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Marco Bolgeri 2025.12.10

     

I received a fantastic service from West1Health and in particular I want to send a massive thank you to Sangi from the bottom of my heart. Thanks to her professionalism, help and support I was able to complete my marathon in Valencia on Sunday (my first one!) despite my injury and I have no doubt it would not have happened without her. I will be back for some more sessions in the near future hopefully this time to try and avoid getting injured in the first place, whilst chasing my next goals.

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Nicholas Walters 2025.12.09

     

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Ian McCarthy 2025.12.01

     

After rotator cuff surgery I wanted to find the best physiotherapy in West London. I researched extensively online and corresponded with a number of physiotherapy practices. Based on their prompt and thorough responses to my questions, I chose West 1 Health in Marylebone. What a great choice! The facility is spotlessly clean, well equipped and everyone has a friendly and welcoming attitude. I wanted a physiotherapist with extensive knowledge of shoulder recovery and I couldn’t have been happier than the experience I had with Caitlin. She explained the recovery process at all times and carefully guided me through the progressive exercise and therapy programme, with a keen eye for maintaining good form. Based on this, I am achieving a return to mobility and strength quicker than I expected. I have no hesitation in recommending Caitlin and the whole team at West 1 Health!

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Alex Powell 2025.11.29

     

Absolutely love this physio therapist practice. Operationally, booking is super easy, the practice is very flexible, and communication is always spot on. In terms of the actual therapy, Dori has been totally amazing. She is the best physio I have seen (out of quite a few over the years for various issues). When I had my back spasm back in February, she was the first physio to really take the time during sessions to actively release the muscle via massage and needle work. She is highly knowledgable and attentive. Next time I am in need of a physio I will definitely be back.

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Julia Linden 2025.11.27

     

I have been seeing Sangi Carter for physiotherapy for several different issues for the past two years, and the improvements in my health have been remarkable. Her expertise, professionalism, and genuine care have made all the difference in my recovery. She takes the time to explain how the exercises will help with recovery, listens to my concerns, and adapts my treatments as needed. I couldn't recommend her more highly.

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Burçe Bulut Ozan 2025.11.21

     

I’d been struggling with tennis elbow for 2–3 months and nothing was helping. A friend recommended West1 Health, and I booked in with Iona. She explained the whole process clearly, gave me treatment options, and used acupuncture, shockwave therapy and manual work. She also gave me exercises to do at home. After five sessions the pain was gone, and I now know how to prevent it — I’m still keeping up with the exercises. Thank you so much to Iona and the team. I finally know where to go if anything crops up again.

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Reply from West 1 Physiotherapy and Pilates 2025.11.21

Tennis elbow is horrible and we’re sorry you had experienced this injury. Yet, we’re glad you met Iona who successfully treated this with shockwave therapy, acupuncture and manual therapy! (let’s not forget the homework you did each evening!!)

Keep up the good work and let’s say bye
to Tennis elbow once and for all!

Thanks
West 1 Health
4 Mandeville palace, London, W1U 2BG

Mirjam Schuster 2025.11.21

     

I have been seeing Sangi for several years, and her care had such a positive impact on my quality of life. Sangi is deeply knowledgeable, always guiding me on the right exercises at the right time. I love the uplifting approach to physio and empathy and care that goes into the instructions. In particular the guidance on how to integrate physiotherapy into your life, which I am especially grateful for. Furthermore, the entire West 1 Health physio team is so kind and helpful, creating a great supportive environment.

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Reply from West 1 Physiotherapy and Pilates 2025.11.21

Hi Mirjam
Thank you so much for your review. Remember you are part of our team, and the one doing the daily exercises!! Keep putting the hard work in.

We are here whenever you need
Thank you.

West 1 Health
4 Mandeville Place, London, W1U 2BG

Francesco D. Cefalù 2025.11.13

     

Dory is the best. Kind, professional and very prepared.

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Reply from West 1 Physiotherapy and Pilates 2025.11.21

Love this review Francesco. Short snappy and to the point! We, alongside many other patients also agree, Dory is the best!

Thank you.

West 1 Health
4 Mandeville Place, London, W1U 2BG

Francesco Venica 2025.11.04

     

I've been to West 1 Health twice, the first time for a broken ankle that healed perfectly, the second time for some random shoulder pain. Thanks to Hayley, in just a few sessions, the shoulder pain completely disappeared. Highly recommended!

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Reply from West 1 Physiotherapy and Pilates 2025.11.21

With the right guidance, facilities, knowledge and the right clinician we are sure to help many many patients just like you!

Thank you Francesco, we’re really happy that Hayley (physio) helped you with not just one but two injuries you sustained.

Thank you for the kind review

West 1 Health
4 Mandeville Place, London, W1U 2BG

Alex C 2025.10.31

     

I’ve been to a number of physios and this is by far one of the best. Having experienced little improvement in the past, I have now regained more mobility and strength. Dory introduced me to dry needling and simple, realistic exercise routines and Hayley showed me muscles I didn’t know existed. The team are always helpful and welcoming and I’m grateful to have found them.

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Reply from West 1 Physiotherapy and Pilates 2025.11.21

Would you say we’re a “Dimond in the rough” 😂

Thank you Alex C. Your kind review makes all the work we do extremely worthwhile. Two amazing physiotherapist that you have seen, and they do what they do best - Heal!

See you again (not too soon!)

West 1 Health
4 Mandeville Place, London, W1U 2BG

Anne Vidal 2025.10.30

     

Dory’s treatment for my hip and lower back pain was amazing. She used massage, acupuncture, and exercises that really helped my posture and mobility. I noticed a big improvement after just a few sessions. West 1 is a great clinic and Dory was genuinely kind and caring.

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Reply from West 1 Physiotherapy and Pilates 2025.11.21

Thank you Anne.
Your kind review makes all the difference in helping another patient get better.

All the best
West 1 Health
4 Mandeville Place, London, W1U 2BG

Tia (Tee) 2025.10.30

     

I went to West 1 Health for some help with ongoing shoulder pain, and I’m so glad I did. I was seen by Iona and she quickly figured out what was going on and gave me clear, easy-to-follow exercises that actually worked. The session was really helpful and relaxed - I felt listened to and she did not rush me. She was very attentive and her approach worked really well for me as this was my first time visiting a physio.

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Reply from West 1 Physiotherapy and Pilates 2025.11.21

Thank you Tia, we know it can be daunting and a little scary coming to see a physio or osteopath for the first time.

Our warm admin team are here to welcome you in ‘crack’ a few jokes and keep you as calm as a cucumber. Our knowledgeable clinicians do the hard work to make you better and treat you like the only patient in the clinic!

We’re glad you enjoyed your experience with us.

Thank you
West 1 Health
4 Mandeville Place, London, W1U 2BG

fahad althani 2025.10.29

     

I just want to share my experience at this place. I wanted to relax after a hard day but unfortunately they didn’t meet my expectations. the therapist ignored my presence and was using his phone. i felt uncomfortable and honestly I didn’t like the situation. I don’t recommend this place to anyone, I would never come back again even for a free session, because it lacks professionalism.

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Reply from West 1 Physiotherapy and Pilates 2025.11.21

Hi Fahad

I’m really sorry to hear about your experience. You came into the clinic to relax, and we clearly let you down. I sincerely apologies for this, what you described isn’t the level of care or attention we want for any patient.

Your feedback is taken very seriously. We are looking into this so we can ensure this doesn’t happen again.

I would truly appreciate the chance to speak with you personally, to listen properly and make this right for you. If you are open it , please contact me directly at the clinic.

Thank you for bringing this to our attention, and again I am genuinely sorry for the service you have received.

Vishal Madhani, Director at West 1 Health

Julian Tyrassek 2025.10.28

     

Amazing service and Physios

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Reply from West 1 Physiotherapy and Pilates 2025.11.21

Thanks Julian.

Also amazing patients! :)

West 1 Health
4 Mandeville Place, London, W1U 2BG

adam herrmann 2025.10.27

     

Caitlin was super knowledgeable. She provided a focused and effective set of strengthening exercises that produced real progress within weeks. Her explanations were clear, practical, and based on solid expertise, which made the process easy to trust.

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Reply from West 1 Physiotherapy and Pilates 2025.11.21

Thanks Adam. Caitlin’s knowledge, demeanour and clarity make her one of the best Physio’s at West 1 Health (even in London!!)

Thank you.

West 1 Health
4 Mandeville Place, London, W1U 2BG

Sophie Stewart 2025.10.19

     

Vina is amazing! My injury has definitely improved over the last few months and she makes every session conversational and enjoyable

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Reply from West 1 Physiotherapy and Pilates 2025.11.21

Thank you Sophie Stewart.
Vina is a lady of many talents, an Osteopath, a Pilates instructor and a book of knowledge!

A very kind review. Thank you.

West 1 Health
4 Mandeville Place, London, W1U 2BG

Jayna 2025.10.18

     

The location of this clinic is so convenient, right by Bond Street station. Physio with great coffee & pastries opposite! Highly recommend.

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Reply from West 1 Physiotherapy and Pilates 2025.10.18

Thank you Jayna
Yes! The best coffee shops are round the corner!!! 😛

Don’t forget the great physio as well! Keep running and good luck with London marathon

Regards
West 1 Health
London

John Michelle 2025.10.14

     

Great service

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Reply from West 1 Physiotherapy and Pilates 2025.10.18

Cheers John! 🦴

Julia 2025.10.04

     

I would highly recommend the excellent team at West 1 Health (in addition to the central location), in particular Sangi Carter, who treated me for several months following surgery on my knee. The treatment was highly personalised and adapted accordingly when I experienced issues related to my surgery/accident.

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Reply from West 1 Physiotherapy and Pilates 2025.10.18

Thanks Julia we are thrilled Sangi and the team helped you through your surgery rehabilitation, it’s a tough journey and we’re glad you’re succeeding.

Keep pushing and good luck with the future

Thanks
West 1 Health
4 Mandeville Place, London