Verified Company
Outstanding service & Professional Technicians !
Reply from Wes's Heating & Cooling
2025.11.20
Hi Kent,
We're thrilled to hear you had such a positive experience with our team! Providing outstanding service is what we strive for, and it's great to know our technicians made a lasting impression. If you ever need anything in the future, don't hesitate to reach out. Thanks for choosing Wes's Heating & Cooling!
Best,
The Wes's Team
We're thrilled to hear you had such a positive experience with our team! Providing outstanding service is what we strive for, and it's great to know our technicians made a lasting impression. If you ever need anything in the future, don't hesitate to reach out. Thanks for choosing Wes's Heating & Cooling!
Best,
The Wes's Team
The technician was knowledgeable and demonstrated a strong understanding of the work required. Very happy with the quick turnaround on the initial diagnostic. While the customer service was acceptable, I would have appreciated more proactive communication regarding parts availability and scheduling updates, as I had to initiate contact multiple times. I’m unclear on the hourly rate, but the initial repair was quite costly and ultimately did not resolve the problem. A more significant issue was later discovered, resulting in additional expenses that I am now responsible for.
UPDATE: To add to my previous review, Wes contacted me a couple of times and discussed the issues and they were able to get the problems resolved with no additional fees. Thank you so much for your kind service and willingness to work with me to reduce expense on my part. Very much appreciate it and will definitely call them again in the future!
Reply from Wes's Heating & Cooling
2025.08.04
Hi Casey,
We appreciate your detailed feedback and are glad to hear that our technician impressed you with their knowledge and quick diagnostic turnaround. However, we're truly sorry to learn about the communication issues and the challenges you faced regarding parts availability and scheduling.
Your comments are valuable to us as we strive to enhance our customer service. We'll make sure to work on more proactive communication in the future to keep our clients better informed.
Regarding the billing concerns, we totally understand your frustrations, and we'd be happy to discuss this further to clarify any misunderstandings and find a resolution. Please feel free to contact us directly at your convenience.
Thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better next time.
Best regards,
The Wes's Heating & Cooling Team
We appreciate your detailed feedback and are glad to hear that our technician impressed you with their knowledge and quick diagnostic turnaround. However, we're truly sorry to learn about the communication issues and the challenges you faced regarding parts availability and scheduling.
Your comments are valuable to us as we strive to enhance our customer service. We'll make sure to work on more proactive communication in the future to keep our clients better informed.
Regarding the billing concerns, we totally understand your frustrations, and we'd be happy to discuss this further to clarify any misunderstandings and find a resolution. Please feel free to contact us directly at your convenience.
Thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better next time.
Best regards,
The Wes's Heating & Cooling Team
Contacted Mike at Wes Heating & Cooling. I was just a little outside their normal range, but explained the situation & Mike & the team were able to help out. Got us on the schedule pretty quickly, arrived on time & completed the work they were able to do. Knowledgeable of our Geo-thermal system & greatly appreciate their support. I would recommend. Thanks team!
Reply from Wes's Heating & Cooling
2025.09.26
Hi Andy,
It's great to hear that we could assist you with your geothermal system, even though you're just outside our usual service area. We're really proud of our team's ability to jump in and help out when needed. Your recommendation means a lot to us, and we're glad we could get you sorted quickly and efficiently. If you need anything else in the future, we're here!
Take care,
Wes's Heating & Cooling Team
It's great to hear that we could assist you with your geothermal system, even though you're just outside our usual service area. We're really proud of our team's ability to jump in and help out when needed. Your recommendation means a lot to us, and we're glad we could get you sorted quickly and efficiently. If you need anything else in the future, we're here!
Take care,
Wes's Heating & Cooling Team
Mike and Jamie at Wes's are both very nice and respectful and got us scheduled promptly. I would highly recommend Wes's Heating and Cooling, Inc.
Dave was very respectful and efficient, and has a great personality. I would highly recommend Dave.
Reply from Wes's Heating & Cooling
2025.09.25
Hi Kathy,
We're thrilled to hear about your positive experience with Mike, Jamie, and Dave! It's great to know that you found our team respectful and efficient. We strive to make every service visit smooth and pleasant, and your recommendation means a lot to us. If you ever need anything else, don't hesitate to reach out.
Thanks again for choosing Wes's Heating & Cooling!
Warm regards,
The Wes’s Heating & Cooling Team
We're thrilled to hear about your positive experience with Mike, Jamie, and Dave! It's great to know that you found our team respectful and efficient. We strive to make every service visit smooth and pleasant, and your recommendation means a lot to us. If you ever need anything else, don't hesitate to reach out.
Thanks again for choosing Wes's Heating & Cooling!
Warm regards,
The Wes’s Heating & Cooling Team
Had my annual furnace maintenance under warranty, great service, very professional and courteous , appointment scheduling is very easy. Nick the service tech was wonderful and Jamie in the office is very helpful. I give Wes Heating and Cooling 5 ⭐️⭐️⭐️⭐️⭐️
Reply from Wes's Heating & Cooling
2025.09.24
Hi Marcy,
We're thrilled to hear about your positive experience with our team! It's great to know that Nick and Jamie made your furnace maintenance visit smooth and pleasant. We always strive to provide professional and courteous service, and it means a lot to hear that reflected in your review. We're here whenever you need us, and thank you for choosing Wes's Heating & Cooling!
Warm regards,
The Wes's Heating & Cooling Team
We're thrilled to hear about your positive experience with our team! It's great to know that Nick and Jamie made your furnace maintenance visit smooth and pleasant. We always strive to provide professional and courteous service, and it means a lot to hear that reflected in your review. We're here whenever you need us, and thank you for choosing Wes's Heating & Cooling!
Warm regards,
The Wes's Heating & Cooling Team
Wes’s Heating and Cooling has a team of professionals who can meet all of your HVAC needs. I can fully recommend them.
Reply from Wes's Heating & Cooling
2025.09.23
Hi Thomas,
We're thrilled to hear that you had a great experience with our team at Wes's Heating & Cooling! Knowing that we could meet all your HVAC needs and earn your recommendation is fantastic. If you ever need assistance in the future, just give us a shout—our crew is always here to help.
Best,
The Wes's Heating & Cooling Team
973 Mount Jackson Rd
New Castle, PA, US
We're thrilled to hear that you had a great experience with our team at Wes's Heating & Cooling! Knowing that we could meet all your HVAC needs and earn your recommendation is fantastic. If you ever need assistance in the future, just give us a shout—our crew is always here to help.
Best,
The Wes's Heating & Cooling Team
973 Mount Jackson Rd
New Castle, PA, US
Great service! Called for a check-up of my heating system and the technician was on-site withing 30 minutes!
Reply from Wes's Heating & Cooling
2025.09.17
Hi Jim,
We're thrilled to hear about your positive experience! It's great to know we could get a technician to your place quickly and meet your needs. If you ever need anything in the future, don't hesitate to reach out. Stay warm!
Best,
The Wes's Heating & Cooling Team
We're thrilled to hear about your positive experience! It's great to know we could get a technician to your place quickly and meet your needs. If you ever need anything in the future, don't hesitate to reach out. Stay warm!
Best,
The Wes's Heating & Cooling Team
Always prompt and helpful in keeping my ancient furnace operational.
Reply from Wes's Heating & Cooling
2025.09.19
Hi Jim,
We really appreciate you taking the time to share your experience with us! It's great to hear that our team has been able to keep your trusty old furnace up and running. We're always here to help, so if you need anything else, just give us a shout.
Stay warm,
Wes's Heating & Cooling Team
We really appreciate you taking the time to share your experience with us! It's great to hear that our team has been able to keep your trusty old furnace up and running. We're always here to help, so if you need anything else, just give us a shout.
Stay warm,
Wes's Heating & Cooling Team
Dave arrived very timely for appt....and answered my idiotic questions with satisfaction.
Reply from Wes's Heating & Cooling
2025.09.12
Hi Shirley,
We're really happy to hear that Dave could assist you so well during your appointment. There's no such thing as an idiotic question, and we're always here to help with whatever you need. If you have more questions in the future or need further assistance, don't hesitate to reach out. Thanks for choosing Wes's Heating & Cooling!
Best,
The Team at Wes's Heating & Cooling
We're really happy to hear that Dave could assist you so well during your appointment. There's no such thing as an idiotic question, and we're always here to help with whatever you need. If you have more questions in the future or need further assistance, don't hesitate to reach out. Thanks for choosing Wes's Heating & Cooling!
Best,
The Team at Wes's Heating & Cooling
This is a highly reliable company with experienced technicians who are professional and highly competent. It's a friendly interaction with quick service and a wonderful customer relations/office staff. We had a new furnace (Carrier) and a new air conditioning unit replaced.
Reply from Wes's Heating & Cooling
2025.09.04
Hi Lucille,
We're thrilled to hear about your positive experience with us! It's awesome to know our team made such a great impression and that you're happy with your new Carrier furnace and air conditioning unit. We pride ourselves on efficiency and friendly service, so it's great to see that reflected in your feedback. If you ever need anything else, feel free to reach out. Stay comfortable!
Best,
The Wes's Heating & Cooling Team
We're thrilled to hear about your positive experience with us! It's awesome to know our team made such a great impression and that you're happy with your new Carrier furnace and air conditioning unit. We pride ourselves on efficiency and friendly service, so it's great to see that reflected in your feedback. If you ever need anything else, feel free to reach out. Stay comfortable!
Best,
The Wes's Heating & Cooling Team
Always treated with respect and courtesy.
Reply from Wes's Heating & Cooling
2025.08.26
Hi John,
It’s great to hear that you’ve felt respected and appreciated during your experiences with us! We’re all about making sure our customers have a positive experience, and your feedback confirms we’re on the right track. If there’s anything more we can do for you, just let us know.
Take care,
Wes’s Heating & Cooling Team
It’s great to hear that you’ve felt respected and appreciated during your experiences with us! We’re all about making sure our customers have a positive experience, and your feedback confirms we’re on the right track. If there’s anything more we can do for you, just let us know.
Take care,
Wes’s Heating & Cooling Team
Nick came to my home, he was very polite and answered questions for me.
Reply from Wes's Heating & Cooling
2025.08.26
Hi Ann,
We’re so glad Nick made a great impression with his politeness and helpfulness. Thanks for sharing your experience — we’re always here if you need us again.
Best,
Wes's Heating & Cooling
We’re so glad Nick made a great impression with his politeness and helpfulness. Thanks for sharing your experience — we’re always here if you need us again.
Best,
Wes's Heating & Cooling
We used Wes’s Heating and Cooling a few years ago, and they did such a great job that I made sure to keep their information handy in case we ever needed them again. Our air conditioner stopped working over the weekend, so we called them first thing Monday morning, and a technician showed up just a few hours later. Our air conditioner was up and running in less than 30 minutes. Everyone at the company is very helpful and professional. Highly recommend!!
Reply from Wes's Heating & Cooling
2025.08.26
Hi Shelley,
We're thrilled to hear that you had a positive experience with us again! It's great to know that our team was able to get your air conditioner up and running quickly. We truly appreciate your recommendation and are always here to help whenever you need us. Thank you for keeping our information handy—we're just a call away whenever you need assistance.
Take care,
The Wes's Heating & Cooling Team
We're thrilled to hear that you had a positive experience with us again! It's great to know that our team was able to get your air conditioner up and running quickly. We truly appreciate your recommendation and are always here to help whenever you need us. Thank you for keeping our information handy—we're just a call away whenever you need assistance.
Take care,
The Wes's Heating & Cooling Team