motorsport HQ--this space is dope w a dream team (feat.) Ahja-Lia, Javier and the Fox! you'll find sparkling advice + impeccable service.
somewhat particular about my machines (F30s and F80) but this crew has my confidence. Fox has provided--> transmission fluid and filter change (ZF8), coolant exchange, rear differential fluid change, mounting and balancing tires, 4 wheel alignment and oil service (F30s x N47s) brake fluid flush, installation of oil cooler guard and coolant exchange (F80)
what I experienced-->fair, transparent pricing, flexible scheduling and prompt, exemplary service in a warm, welcoming environment from competent, well credentialed (BMW Master Technicians, BMW Service Technician Education Program, BMW Group University, etc) people that care. Fox provides a courtesy inspection covering 23 components/potential problem areas so you leave knowing the condition of your machine.
hey, once you go; you know!
Glad you feel fine to share...just as I do an plan to keep up just to show everyone how you treat customers :) with lies and false accusations
Paid for transmission service and received a car that wasn't touched or serviced
Edit: would you like the repair order? Lol bold claim there
Here's the repair order sent via text with a pic of your "fresh" amsoil fluid
Also leaving your first response as well as that was unprofessional to say the least
I came to you with zero shifting concerns so try again lol ..I wanted the fluid changed due to mileage and road trips...lying to save face yikes
PS thanks for the life advice dad lol.... Not being able to admit a mistake is poor business practice as well
Also master tech feel free to look at that fluid and tell me it's fresh lol also even thinking back on it the trans shifts fine now and never claimed it didn't....I claimed u didn't do the job I paid for which u can see u didn't...talk about a reach
That fluid doesn't look fresh cause u guys didn't change it lmao...someone's getting upset here...transmission fluid lasts 60k miles normally and for 15k miles that looks beyond 60k aka u didn't do it....just cause ur projecting an issue on a functioning transmission doesn't mean it has issues lol...as far as the tech yeah I even showed him after I got it back from u that it lost first and second gear so true I'm not sure what u did but u did cause that....my suspicion is that the adaptations were reset and who knows cause it fixed itself no thanks to u and has been fine since? Never had issues before or after but keep trying....
For clearly having issues it sure does work fine...and like we discussed I'm not looking for any money from u guys just an admission of a mistake lol...and just so u guys can hopefully see for future reference this is bmw fluid new vs at 50k miles also no one has tried to contact me except you asking me to take down my review
The fact you are trying so hard to change the initial concern and insulting me says otherwise.... First you say I'm not a customer then suddenly I am? Make up your mind.... Then you call me to take the review down and when that doesn't work you use AI to write a long winded lie saying I had shifting issues and now you're going by first name basis clearly you're upset lol
Since uve chosen to throw my name out to the wind may as well introduce urself instead of hiding behind the company name lol
Michael, we understand your frustration, but we respectfully disagree with your conclusion.
The transmission service performed on your vehicle included replacing the transmission fluid and filter, and that work was completed as documented on your repair order. We have no reason to charge for a service that was not performed, and we stand behind the work that was completed.
At the time of service, your vehicle had approximately 140,000 miles and no documented history of prior transmission maintenance. Fluid appearance alone—especially after roughly 15,000 additional miles of driving over the course of a year—is not proof that a transmission service was not performed. The condition and color of transmission fluid can be influenced by many factors, including transmission wear, operating conditions, and maintenance history.
We understand that you believe the appearance of the fluid indicates the service was not completed. However, based on our records, the service was performed exactly as outlined on the repair order. We maintain detailed documentation of the work we perform and remain confident in the accuracy of those records.
One of our technicians attempted to contact you to discuss the matter and provide additional technical explanation, but unfortunately we were unable to connect.
We respect your right to share your experience, even when we disagree with it. However, we remain confident that the transmission service was completed as described and documented.
I brought my BMW in for the AC not working. They asked for a $250 diagnostic fee to check pressure in the AC system. I choked on the thought of it because it was obvious that my compressor was not working and that would be part of the repair. You cannot replace the compressor without emptying the system and repressurizing it.
They dutifully replaced my compressor and returned me an AC system that did not blow cold air well. It turns out I also had leaves and debris in my fan. Without paying the diagnostic fee they would only replace what I asked to do and nothing more.
I lost my mind at the owner and he did come down on the price of cleaning out the fan and replacing the filter. Still it was a second unexpected charge on top of a huge charge I could hardly afford.
The coup de gras is they then billed my credit card twice for the repair. I believe this was an honest error, but they again still hit me in the jublies.
In short they are replicating the dealership experience including being lousy to their customers. They did good work but I think I want someone friendly instead of the full dealership experience.
I brought my 2013 BMW 335i to Fox Bimmer for a walnut blasting service and ended up having one of the worst shop experiences I’ve ever had.
Before the service, my car was running and communicating properly. After the walnut blasting, I was informed that my DME had become unusable and needed to be replaced with a cloned DME. What doesn’t make sense to me is that a walnut blasting service is primarily an intake valve cleaning procedure, and I was never given a clear explanation as to why a DME replacement became necessary during that process.
While they did provide a cloned DME, several functions were never properly restored afterward. My CarPlay unit can no longer display vehicle information such as my oil level, which worked before I brought the car in. Now I have to spend additional money to have someone else diagnose and fix issues that didn’t exist before the service.
To make matters worse, my car was out of service for nearly two weeks. I paid around $800 for this job, which is significantly more than some other shops charge for the same service. When I brought up my concerns and asked whether any discount or accommodation could be offered considering the circumstances, I felt my concerns were dismissed instead of being handled professionally.
I understand that unexpected problems can happen during automotive repairs, but I expected better communication, better customer service, and a complete resolution to the issues that arose while my vehicle was in their care. Instead, I was left with additional expenses, unanswered questions, and a car that still doesn’t function the way it did before I brought it in.
Based on my experience, I would not return to this shop and cannot recommend it to other BMW owners.
Thank you for taking the time to share your experience. We are genuinely sorry that you were disappointed with the outcome of this repair.
Your vehicle came to us in October 2025 for a walnut blasting service. During the repair process, an unexpected issue occurred with the DME (engine control module). While we were never able to determine exactly why the DME failed, we understood the situation was frustrating and concerning.
Although we did not believe the DME failure was the result of improper workmanship, we felt it was important to help resolve the situation. As a result, we covered the full cost of sourcing, programming, and installing a replacement DME at no charge to you. This was a substantial expense that was unrelated to the original service, but we felt it was the best path forward to get your vehicle back on the road.
We also understand your frustration regarding the amount of time your vehicle was in our care. Unexpected issues such as this can significantly extend repair timelines, and we recognize the inconvenience that can create.
With regard to the oil level display concern, this was brought to our attention several months after the repair had been completed. At that point, we were unable to determine whether the issue was related to the DME replacement, the aftermarket CarPlay system, or another unrelated factor. Unfortunately, by that time, we were unable to move forward together toward a resolution.
While we understand that our perspectives on this situation differ, we do want to emphasize that our goal throughout the process was to help. Covering the full cost of the DME replacement was our attempt to do exactly that, even though the cause of the failure could not be definitively determined.
We sincerely wish you the best moving forward and appreciate the opportunity we had to work on your BMW.
K Paden2026.06.01
They do good work, and they are fast. Prices are reasonable and very professional. .
This is a great place to take your BMW. The place is immaculate, the staff is amazing and knowledgeable. Their prices are phenomenal compared to the dealership. The many things I like about Fox Motors Bimmer Specialist they use BMW original manufacturing parts.
Please see the following people Anjilia or Javier both are professional and great service advisors.
Used this shop for a PPI. Great communication and quick execution getting the car in on sellers timeline. The report was thorough and extremely helpful for my due diligence as an out of state buyer. Shout out to Javier!
My husband and I drove 45 minutes one way because the reviews for this place were good. We had an appointment and were told it would take roughly 2 hours to diagnose the issue. We both drove so we didn’t have to wait in the lobby. We ran an errand, ate lunch, and we came back 2 hours later and our car was still sitting where we left it. It was not touched!! They might do great work, unfortunately we will not know! They could have at least offered to start looking at it right away since we were there, but nothing! We wasted 3 hours at least of our day off, and probably $30.00 in gas only to have our car sit in a parking lot! Next time you go don’t let them know you dropped your car off if you expect service in the time frame given after making an appointment. They clearly put people in-front of us! Also, after 2 hours they could have at least called to let us know they didn’t have time to look at it yet if they had an issue. Communication needs to be evaluated. Will not be back!
After reviewing the appointment, it appears there was a misunderstanding during check-in. Our service advisor asked whether the vehicle would be waiting or dropped off, and we were informed that it was being dropped off. Because of that, the vehicle was placed into our standard workflow rather than our waiting-customer priority queue.
We understand that you left the property expecting the vehicle to be evaluated within the estimated timeframe and can appreciate how frustrating it was to return and find that it had not yet been brought into the shop. Had we known you were actively waiting for the diagnosis to be completed that day, we would have handled the scheduling differently.
You are correct that communication could have been better. While the vehicle was only with us for approximately one hour before it was picked up, we understand that you had planned your day around the appointment and that the experience did not meet your expectations.
We appreciate the opportunity to learn from situations like this and will continue working to improve our communication during the check-in process to ensure expectations are clear from the start.
Joalex Diaz2026.05.14
Waster time ever 3hrs after I coordinate with service advisor they never touch my car I will recommended -300% Javier next time wait before you go to lunch 👎
According to our records, when you arrived our service advisor asked whether you would be waiting or dropping the vehicle off. We were informed that the vehicle was being dropped off, and you left the building after check-in. Because of that, your vehicle was placed in our normal queue rather than our waiting-customer priority queue.
You arrived at approximately 12:45 PM and chose to leave with the vehicle around 1:40 PM before we had an opportunity to begin the inspection. Had we known you were waiting nearby and expecting immediate service, we would have adjusted our schedule accordingly.
We understand the frustration and regret the miscommunication. We appreciate your feedback, as it helps us improve our check-in process and avoid similar situations in the future.
David Brown (DK_Brown_Jr)2026.05.14
Best BMW shop in Tampa!! They installed my DP, MP, DME unlock, and MHD tune. Couldn't be happier
Paid to have the transmission serviced and paid for amsoil fluid and filter....checked fluid 500 miles later and fluid had no signs of ever being changed and was black...paid for a service not received...frustrated
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