VTech Dealer IT Reviews

G Am 2026.09.23

     

Thank you Vtech! Once again you've quickly fixed my issue so I can get back to work

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Reply from VTech Dealer IT 2026.09.23

Super! We're thrilled to hear it, G Am, and to know that your day is going smoother now. We love that you said, "once again" since it really says a ton with two words about how we show up consistently... we're here for you, when you need us, and we'll get it fixed right and quick. Thanks for the stars. Enjoy the day.

Connor Qvale 2026.09.22

     

Lara was very helpful in getting the Advance Auto Guard website unlocked for us in a timely manner. Thanks

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Reply from VTech Dealer IT 2026.09.23

Lara will appreciate the 5-star compliment, Connor. She’s committed to our benchmark for responsiveness because she recognizes IT support is about helping humans and not just resolving technology challenges. We value the feedback. Thank you!

HENRY ESCANO 2026.09.21

     

Viamontec takes care of all of our IT issues and protects our systems. They are extremely knowledgeable, easy to work with and respond lightning fast to my calls or emails. Highly recommend!

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Reply from VTech Dealer IT 2025.05.02

“Lightning fast” responsiveness is exactly where our team focuses because we know retail automotive, and how much is going on inside your dealerships every minute, Henry. It means the world to us to hear that you feel our team’s dedication. Thank you. We value your recommendation.

Bruce White 2026.09.17

     

The assistant was very helpful and resolved my issue in a timely manner

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Reply from VTech Dealer IT 2026.09.18

Wow, Bruce, thank you kindly. Your continued feedback after each IT support request is greatly appreciated because it’s allowing us to get your perspective on our consistency, reliability and it tells us the story of our success and where we can focus also. We’re super grateful. ☺️

Month ago:
Thank you, Bruce, for returning to update your review and writing about your most recent experience with our IT support team. A stack of stars in one gift, and learning how we’re earning them again is an entirely different distinction. Feedback is everything to us…We value it tremendously.

Antonio 2026.09.17

     

I waited less than five minutes from the time I opened my ticket before VTech Dealer IT reached out to assist with my CDK login issue. Francisco quickly resolved the problem and had me test the site to ensure everything was working properly before closing the ticket. Thank you for the excellent support.

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Reply from VTech Dealer IT 2026.09.17

We’re grateful to you, Antonio, for returning here to share another experience and give us your stars, again. Francisco is skilled and thorough, yet fast, and that makes all the difference when you’ve got login issues, fixing it right the first time is the benchmark, same as you all in the service drive.

A year ago:
Your feedback means so much to us, Antonio. We appreciate you being generous with your time and sharing your experience with others. Mauricio is grateful for the personal mention. It feels good to know professionalism and attentiveness is noticed, and earns stars.

michelle savinon 2026.09.17

     

I had a great experience with VTech! Francisco was extremely helpful, friendly, and professional. He made everything quick and easy and was very quick to assist me with everything that I needed. I appreciate his great customer service and would definitely recommend him.

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Reply from VTech Dealer IT 2026.09.17

That’s so important, Michelle, that you got the IT support you reached out for, and it felt “quick and easy” because we know dealership teams are already working hard. Your tech shouldn’t feel hard. Francisco will be complimented by your kind words about your experience. Thank you!

Nick Kalustian 2026.09.16

     

Maria was fantastic in her communication and follow up with handling the case I had in my office involving my email going offline randomly. She ensured everything was handled as promptly as possible and checked in with me afterwards to verify I was able to get back to handling my job seamlessly. Greatly appreciate this level of customer service!!

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Reply from VTech Dealer IT 2026.09.17

What a story to share, Nick. Communication is everything at a dealership, in order to work as a team, and to serve every guest… I can imagine the stress that is gone soon as Maria solved the random interruptions to your email and your work could continue without that tech anxiety. These are the best shares, and Maria is grateful to have you spotlight her dedicated customer care. Thank you!

Kai Peterson 2026.09.16

     

Great experience. Had an issue - it was resolved quickly. The online help from Hollman G. with vTechdealerit was exceptional!!

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Reply from VTech Dealer IT 2026.09.16

We ♥️ to hear it, Kai! Thank you. Hitting your 5-star mark by delivering a great experience, well that’s exactly why Hollman enjoys this work. Dealerships can feel demanding enough for your tech to give troubles. It’s meaningful to know our responsiveness and a fast solution made the day better.

Soni Tillak 2026.09.16

     

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Reply from VTech Dealer IT 2026.09.16

Some people say it all with their stars, and we’re thrilled you did… thanks kindly, Soni.

Elizabeth Guira 2026.09.15

     

Maneth was a very patient and outstanding rep. She never made me feel inadequate and never raised her voice at me. I am glad you have her on your team. I am not an easy person to work with. Thank you Maneth.

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Reply from VTech Dealer IT 2026.09.16

We appreciate you returning here to give a second review for IT support, this time for Maneth. Keeping your five stars is such important feedback… Consistency is a super story to share, Elizabeth! Thank you. Maneth will value knowing you felt the helpdesk was “outstanding,” especially when you share that your standards are high. What a win for you and our team!



9 months ago:
Francisco will value the recognition that you’ve written into this thoughtful review. Thank you, Elizabeth. Our team stays focused on performance-driven care and friendly professionalism. It’s our pleasure to have earned your stars.

Charles Davis 2026.09.15

     

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Reply from VTech Dealer IT 2026.09.15

Thanks, Charles. We value you letting us know that we delivered performance-driven care and hit our 5-star standard.

Chris Williams 2026.09.14

     

Maria was extremely helpful in resolving my issue as quickly as possible!

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Reply from VTech Dealer IT 2026.09.14

She knows dealership days are fast paced, and Maria brought that understanding to solving your issue. Nice to hear it in your own words, Chris. Speed and skill are priority one and two for dealership IT support, yet genuinely caring is where Maria is super at earning stars for our team. Thanks for yours.

Yoshi 2026.09.10

     

Lara was a great help, he is invited to my wedding for sure. Super nice guy.

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Reply from VTech Dealer IT 2026.09.14

Yoshi, your review is appreciated. We’re all about relationships cause it delivers the speed of trust, as Covey teaches. Thanks for your stars and recognition.

Anmol Singh 2026.09.07

     

Holman was great!

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Reply from VTech Dealer IT 2026.09.08

That’s super to hear it, Anmol. We know it’s important your dealership team receives 5-star support, and we’re pleased to have earned your stars.

Tyanna Moore 2026.09.04

     

The best- very helpful super patient! Extremely extremely knowledgeable and helpful - great customer service

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Reply from VTech Dealer IT 2026.09.06

Wow, Tyanna. You made our day brighter with this recognition! Thank you kindly. Our whole team is celebrating your words. We appreciate learning when our dealership teams feel supported like this! It makes the work very meaningful.

g2 v 2026.09.03

     

A tricky problem resolved. Thanks for the great "detective" work and time required to figure this out.

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Reply from VTech Dealer IT 2026.09.03

As crazy as it may be, we love to solve the tricky problems most of all. It’s the ultimate way to serve! And it builds our knowledge skills to become better. 15 years of that kinda “detective work” and learning add up, g2v. What a great moment to share w/ others. Thank you!😊

Cathie Badger 2026.09.03

     

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Reply from VTech Dealer IT 2026.09.03

We’re so excited to earn your stars, Cathie. Thanks!

JorgeLoayza Work 2026.09.02

     

excellent service. Thank you

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Reply from VTech Dealer IT 2026.09.02

You’re most welcome, Jorge. And thank you for taking the time to let us know we hit your 5-star mark for excellent IT support.

Carolina henriquez 2026.09.02

     

Excellent service gracias por ayudarnos a recuperar el internet después q cayó el rayo son los mejores sin dudas

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Reply from VTech Dealer IT 2026.09.02

The lightening caused a bit of disruption. So many storms came through. Sorry to learn that you had it too, Carolina. Just super we could step in and fix what mother nature interrupted.

As always, we appreciate you taking the time to write these reviews after receiving our IT support.

Gus Hjelm 2026.09.02

     

Internet went down from a lightning strike, and a Vtech associate came to the dealership and had it restarted quickly

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Reply from VTech Dealer IT 2026.09.02

There were some wild storm on the East Coast yesterday, Gus. The internet doesn’t like surges, and dealership teams don’t like power disruptions when valued guests depend on speedy attention. It was our pleasure to restart your momentum and get you online and back in business. Thanks for sharing your stars.