VeryConnect Reviews

Peter S. 2026.08.18

     

Excellent Platform, Outstanding Support Overall: We could not be more delighted with the platform. It is easy to use, looks professional, and we cannot fault the level of customer support. We genuinely feel valued as a customer and know that the VeryConnect team is always there to support us when we need them. Pros: Throughout our lengthy commissioning process, VeryConnect remained engaged, thorough and responsive to all our queries and follow-ups. This was one of the key reasons they were ultimately successful. From platform design and implementation through to ongoing support, the VeryConnect team has always been easily accessible and provided excellent customer service. They take ownership whenever we get in touch, respond promptly and see issues through to resolution. Membership management is now automated and accurate, with simple and efficient payment processing for our members. The system just works — reliably and seamlessly. Cons: There are only two minor issues we have encountered: occasionally having to log out and back in again for member statistics on the admin homepage to update, and an inaccurate error message that appears when deleting a member.

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Marsha L. 2026.08.03

     

VeryConnect A Strong Choice Overall: Strong choice for membership, organizations, nonprofits, and clubs that need recurring billing. Easy to use interface. Pros: The best feature is their excellent customer service. VeryConnect integrates with payment providers, such as Stripe, GoCardless,. It has a easy to use interface. Cons: some users would like to see more advanced reporting. The email campaign tools are considered more basic than dedicated email marketing platforms.

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Elke C. 2026.06.30

     

Nice platform to connect our volunteers Pros: A good experience using the platform, friendly customer service. The team was really motivated helping us to create the platform we had in mind. Cons: We didn't really experience difficulties. At the beginning there was a small challenge to adapt the language (dutch) but I guess nowadays this should be easypeasy with the help of AI.

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Matt S. 2026.03.09

     

Positive experience Overall: Very positive experience, approachable and responsive team who help you with the development and scoping and are always solutions focused. Pros: Good Customer support, easy to use, integrates with our payment methods, bespoke not 'off the shelf' Cons: Minor quibble but we are organisation as opposed to member facing so the in-built reports (which are member based) are less use, however easy to export data so this is not really a problem, and future releases will have more in-built organisation reports.

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Jeff M. 2025.08.15

     

Very Professional Product and People - Can Recommend Overall: Very positive, value for money and professional. I can highly recommend for setting up a membership based programme. Pros: Very professional product, and more importantly support services. Feature rich membership base which meets all we wanted. Comparatively easy to set up, and tech support responsive. Cons: Nothing so far. Positive experience, any glitches were largely operator error! Nothing further to say on this.

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Mike D. 2025.02.27

     

New Website for a Health Professional Body Overall: Excellent. The team were exceptionally quick to respond to any queries and made time at very short notice for any video calls. Pros: Support and advice provided when setting things up and support and advice once launched. Cons: None I can think of to be honest, the team at VeryConnect were excellent.

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Dunia G. 2024.12.16

     

Great experience Overall: A very good experience. We met at the start of the project to agree our brief and set priorities, and several times again during the project to discuss progress test functionality and adjust the brief. Communication was clear and the developers were very helpful. Pros: The direct contact with the developers. Being able to work with them to tailor the system to our needs. Cons: Nothing. Once we got the conversation started we worked very well together. The project was delivered on time and within budget.

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Rhys C. 2024.12.03

     

Great experience with a great team Overall: With VC you get what it says on the tin. The platform and CRM represent excellent value for smaller organisations. They are a great organisation to work with and the quality of their overall work and product is high Pros: VFM of platform Approachability of team Knowledge of team Knowledge of sector Cons: Need to grow their PM capability to improve ability to plan

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Natalie B. 2024.11.18

     

Positive experience all round! Overall: Our overall experience has been a positive one. VeryConnect are a small business and have worked to meet our needs in a flexible and consistent way. Pros: I like the intuitive nature of the platform, the automated emails are fantastic, the report functions are good, it is easy to data cleanse and ensure we have accurate information stored in one place. Also really like the tagging elements of the platform, easy to categorise our members. Cons: The lack of control over elements such as editing our filtering categories for members, turning on and off different automated emails. Uploading different event templates. We want to be able to do it ourselves but currently have to ask VeryConnect to do a lot of this for us - takes time and doesn't allow us to act in an agile way.

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Chris C. 2024.06.11

     

Highly recommended for UK societies. Overall: We decided on VeryConnect after a thorough review of the market, and they won out from quite an extensive long and then short list. Given the requirements we had against the costs, it was pretty much only down to VeryConnect. They were very accomodating and supportive throughout development and go live for two instances of the product and have continued with this support after the launch. Pros: $2 Cons: So to be picky, and I am confident these will resolve in future releases. 1. I would like to see a more comprehensive in system way of highlighting and balancing off refunds against payments (the way it works, works, but could be improved). 2. I would like to see the ability to save and retrieve your custom built reports in system (the work around is to build templates in excel, I would prefer in system).

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Gem B. 2023.04.21

     

5 years with VeryConnect Pros: We have been customers of VeryConnect for over 5 years. We had initial 'must haves' and 'would like to haves' and this has developed over the years to our satisfaction. The platform continues to evolve and delivers everything we need. We have a maintenance contract in place and use this on a regular basis. VeryConnect provide consistent support, help and advice to our small team of staff and are always helpful and provide us with suggestions and other options which help use immensely.The system is an all-in-one system and adds value to the SCS membership. It is simple to use. I would recommend anyone wishing to host their membership database to talk to VeryConnect - you will not be disappointed and will have the benefit with working with a friendly team who have your best interests at heart. Cons: There is nothing I can think of which I liked least about VeryConnect. They listen to our needs and return to us with solutions.

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Sara R. 2023.02.27

     

Atypical Use Case - Still Satisfied Overall: Overall, I am pleased with the platform so far. However, I do want to say we've only been on the live site for about a month and we haven't actually launched it with our stakeholders yet. So I am not 100% sure of how it is working for us. I will say that they were incredibly responsive and accommodating to an organization that wanted to use their platform for something atypical to their normal customers. I really appreciated that they were willing to build things specific to our needs. Pros: We selected VeryConnect to replace an existing solution that went out of business. We were looking for a way to regularly post public content to multiple stakeholder groups that could be tailored to each audience. We were also looking for something to engage work group members in closed groups. VeryConnect met both needs with a public facing landing page and the ability to tag content that is linked from those landing pages. And with a backend to engage registered members. Cons: There is no help documentation. In order to figure out how to use the system, I had to just play around it and ask questions. But it is hard to ask about things you don't know you don't know - such as they can create different role permissions if you need them. But I didn't even know to ask about it to start. Also, with out the help documentation, its hard to know if what I am asking is something the platform is built to do, or if I am asking for something special. In our build out, I would frequently realize later they were building something specific to just us because I asked. However, I would have been happy to find a work around if I just knew that it wasn't a typical feature. The fact that they did build those things was amazing though.

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Anett T. 2022.08.10

     

Excellent! Pros: We chose VeryConnect to host our Alumni Platform. What really sets them apart is that they will go the extra mile to help to accommodate all your requests and also help brainstorm new solutions. Their team is very knowledgeable, friendly, helpful, and flexible which made the whole implementation process very smooth. I would highly recommend using VeryConnect! Cons: There are a few features that could be improved (such as the email campaigns feature) or added. However, as the software is in the constant development I have no doubt that it will improve in the near feature!

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Jenny R. 2022.05.16

     

Outstanding customer support Overall: Further to the comments made in the software Pros, our overall experience with VC has been very positive due to the professionalism and personalised service of [SENSITIVE CONTENT]. Smooth planning of the new VC platform was achievable because of [SENSITIVE CONTENT] relaxed yet focussed approach with us. At each meeting we covered many new concepts and [SENSITIVE CONTENT]lead us through the membership journey for our new members. We wanted an all-in-one system that adds value to your Australian-based Climate-focused non-profit community, including Circles, Blogs, Donations and we got the lot. Our high expectations for a quality membership product with ongoing improvement and support has been met by VC. We are pleased with our product and we love the clean finish to the platform while ample space for us to add our branding and photos. Pros: $3 Cons: It's a shame that the product is no longer located in our county.

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Carol R. 2022.04.14

     

How Very Connect has transformed our communication with members Pros: $4 Cons: The only drawback so far is there isn't a phone App. However, our own web designer is in the process of designing a website app for us and we hope this will go 'live' in May 2022

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Anna K. 2022.02.23

     

Amazing customizable membership management software, super attentive support! Overall: VeryConnect has developed a custom solution for our industry association that completely covers our needs in the areas of membership management, member communications, and data management for our industry outreach. Organizing our data and increasing its quality first felt like an impossible task but the amazing support we’ve received from the VeryConnect’s team made it possible. The result is a highly versatile, user-friendly, comprehensive browser-based application that our members and our entire team are already benefitting from. In the beginning, we had very specific requirements (a 25-page concept note!) and a very complex data structure. The guys from VeryConnect not only managed to perceive all these requirements, they also delivered 100% on the promise to accommodate them. All in all, a big thanks to the VeryConnect’s team for all of their hard work and amazing support on our project. We are excited to see how the platform evolves in the coming years. Pros: I am especially impressed with our search filter structure that constituted a huge bulk of work, conceptually and development-wise. We are now able to search our database with a highly versatile set of filters, which also (a huge benefit!) work for mailings. The email module and the comprehensive recipient insights and stats it provides is also one of the key features and my personal favourites. The user-to-user messenger, the private collaboration spaces for our working groups, the news and twitter feeds makes it an ideal communication solution and provides a real added value to our member community. Above all, our customer support manager is always there for us and never fails to impress us with her quick replies and her deep understanding of our data structure. Cons: Nothing particular comes to mind, to be frank. The software is in the constant development and even if something is missing at the moment, you can either order a bespoke feature development or wait a bit until the next release that always adds some new options.

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Nina P. 2021.12.22

     

Review client experience VeryConnect Overall: One stop shop for our members. Attractive, easy to use surface with good overview of members, activities, discussions, resources. Pros: We have been looking for a new solution for our membership management and communities and have felt quite lost. There were several products on the market, many with similar features. With VeryConnect, we were particularly impressed by the attitude and availability of the staff: they always had patience and understanding for our questions, they were available, supportive and at hand. When challenges arose, they suggested practical solutions. We felt well taken care of and accompanied. The final product is easy to use, attractive and clear. We are very happy with it and look forward to working with it and "keeping it alive and developing it further" together with our members and communities. Cons: Not at the moment. The software has too many features rather than too few. We are in the process of getting to grips with the notifications.

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Anya H. 2021.11.03

     

Easy to work with from start to finish Overall: I really enjoyed working with the team, they were friendly and knowledgeable and worked hard to resolve our individual issues - launching was much easier than anticipated. I would highly recommend their professional, business like yet friendly approach. Hats off to all involved particularly [SENSITVE CONTENT] our [SENSITVE CONTENT] Pros: Intuitive, looks great and does what it says on the tin! Flexible and great for building engagement Cons: there a few occasions as admin where links take you back to the home page rather than back to the menu you were using (minor annoyance when getting used to working with the platform)

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Leanne S. 2021.08.02

     

A simple to use platform with fantastic customer support! Pros: The platform is simple to use, and we appreciate the ever evolving updates of the software following feedback and suggestions. The ability to seamlessly integrate ISSUU has been fantastic, and our members really love the 'Address Book' feature as a means to network with other professionals within the industry. For me, the customer service offered by VeryConnect has been fantastic - especially [SENSITIVE CONTENT HIDDEN]! She has helped us work through changing platform requirements and has supported every step of the way to find resolutions to our requests. Cons: The only downside with this platform is the functionality of the email campaigns feature. It is quite basic when compared to other email CRM platform, with only standard formatting and content upload options. This has improved with recent software updates but there is more work to me done to make the feature fully functioning and more user friendly.

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Artila D. 2020.05.05

     

A useful platform and an efficient team Overall: My experience with VeryConnect has been very positive. I needed a software which could be operated by members of team which did not have an IT background, but one which had features which would allow us to engage with our stakeholders. VeryConnect has great customer service and has always delivered! Pros: $5 Cons: Nothing at all. Whatever hiccups we have is resolved within hours.

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