They've been my vets for over 25 yrs for a reason. I like that they are part of the VCA group of practices. There's places that are cheaper for sure, but often they don't offer the same level of services. I have always been comfortable & trusting in their care. There's nothing they can't do diagnostically, unless it leads to requiring a specialist. They even do several types of general surgery. On the OR note: there's only been one instance where I was very unhappy w the care my pet received and that vet is gone! Overall, they do seem to have quite a bit of turnover of vets. When I asked abt this I was told that mostly it was bc they wanted to specialize in specific areas after gaining general care experience. I know this to be true in the case of at least three, one retired.
They are very upfront about the health of your pets and knowledgeable about a lot of issues you might have with certain breeds. They genuinely care about my pets and try to work with me on the cost of their care when needed.
Our Maxie passed away Easter Sunday. He was beautiful black labor doodle. We kept him at home til Monday morning. I called Sugar Grove and spoke with a very nice lady and explained our situation that morning and that we’d like to have him cremated. I also asked if she would let our regular vet know that Maxie had passed away as we only saw a certain vet with our boys. She said she would. Our vet was not in the office that day. She let me know that we could bring him in and someone would meet us in the front to help carry him in as he is 72 lbs. We get there, I call and let them know we were out front and again asked if someone could help us. This was a different girl on the line, the first thing out of her mouth was and I quote “Did you pay yet?” I said to this insensitive ding dong, “My dog just died and your asking me about money!!!” Now mind u we have two dogs n we’ve been coming there with our boys for almost 13 years since they were both puppies. I was so upset and devastated my Max has passed so suddenly and that’s what I get on the other end of the phone. I didn’t know money was their priority over my pet passing away. We’ve never been treated like that in all the time we’ve been going there. Oh and I call today Tuesday to ask if the message had gotten to our vet and I was told there was no message for her from me left for her. And again was I going to pay when I picked up Max’s ashes???? AGAIN, money!
We have had many dealings with their office and NEVER EVER not paid our bill there!!!!!!! Oh and this was yet another girl that I spoke with. I’m just so sad that we have been treated this way in our darkest hour. I’ve been crying for three days…. Such a disappointment they have been. And my vet doesn’t even know this has transpired. So heartbreaking upon heartbreak of loosing a so so loved pet.
Took my dog to Angel Animal Hospital AND Care Animal Hospital for almost TWO YEARS trying to figure out what was wrong with his skin/how to bring him relief & both vets suggested one expensive shot every month or so. That was their onlyyy solution & it wasn’t working. Took my dog here ONE time & they said he had a yeast infection, since it wasn’t being treated he got a bacterial infection on top of that. And it also spread to his ears since he wasn’t being treated, giving him a a double ear infection. They prescribed us two medications & a prescription shampoo and my dog is back to the happy healthy pup I know. After yearss of begging other vets to help, this vet did it in one visit. They also said the shot the other vets were suggesting as a solution were just 24 hour relief shots, usually given to severe allergic reactions just to help until their meds kicked in. So be careful with Angel Animal Hospital. Sugar Grove is definitely the way to go. They’re worth the expense!!