Sewing & Vacuum Authority Reviews 2026 | Trustindex.io

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4.6 | 111 total

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Emma Rump 2026.04.20

Purchased my sewing machine from Stacy and Austin they were AMAZING! So knowledgeable and never once made me feel bad for asking all the silly questions. I look forward to having them service my new machine for the years to come. Highly recommend!

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Reply from Sewing & Vacuum Authority 2026.04.21

Thank you so much for your recommendation, Emma! It was a pleasure being of service! 😊

Mo Money 2026.04.04

Great place. We took our sweeper in for repairs. Very fast turnaround time and excellent price. Would highly recommend this business. Would definitely return in the future.

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Reply from Sewing & Vacuum Authority 2026.04.06

Thank you for your kind words and review, Mo! We're happy that we were able to get you fixed up.

Debra Keller 2026.03.05

I highly recommend! I had a problem with my air threader on a BabyLock serger and relatively concerned what it might cost to repair. When I visited the store, they provided a solution immediately by correcting the problem and having the tool for me to purchase in case it happens again! Happy customer.

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Reply from Sewing & Vacuum Authority 2026.03.06

We're very happy that we could help, Debra! Thank you for sharing your experience with us!

Kelli 2026.02.19

Service Advertisted, Repair not Completed I brought my multi-needle embroidery machine to this company for routine maintenance after seeing that they advertise service for industrial sewing machines, longarm quilting machines, multi-needle embroidery machines, and sergers. The machine was operating prior to service. After it was worked on, I attempted to run a small design and it stopped within minutes with multiple error codes that had not appeared before. To their credit, communication improved once the issue began, and they picked up the machine to evaluate it further at their store. However, the repair process went on for several months. In the end, the machine was returned to me unrepaired because they stated they were unable to obtain the necessary part. While I appreciate the communication, I am disappointed that after an extended period of time, my machine was returned not functioning. This was a frustrating and lengthy experience.
Date of experience: 17 February, 2026

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Wayne Orkin 2026.02.18

It is under new management and the one owner I met was very personable, professional, and easy to communicate with.

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Reply from Sewing & Vacuum Authority 2026.02.18

A pleasure to meet you as well. Thank you for sharing your experience.

MIA Michaels 2026.01.11

I had brought my sewing machine to this location for a quick repair and the end result was disappointing. My machine needed a tune up and cleaning. But what ended up happening was much more than I had bargained, for. Let’s just say… I wasn’t happy with the end result. And now; I have a machine that is useless because they(vac&sew auth.) not only over oiled the inside of my machine, but the mechanic that worked on my machine, broke my bobbin, wire. Of course; I wasn’t happy with the outcome of my service experience with them but their customer service experience didn’t, disappoint. I think they should just stick to fixing, vacuums.

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Reply from Sewing & Vacuum Authority 2026.01.11

Hi MIA. I am happy to learn more and see how we may assist you. Please contact me directly at 812-283-1975 ext 2.
Kind regards
Russell

Phyllis Chew 2025.12.24

Very friendly and helpful in finding the items I needed. The correct bags for the sweeper. The make and model helped me get the correct bags this time.

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Reply from Sewing & Vacuum Authority 2025.12.30

Thank you for your feedback and review, Phyllis!

Lois Renner 2025.11.23

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Reply from Sewing & Vacuum Authority 2025.11.24

Thank you for the 5-star review, Lois!

Bevrlirgh Roblox 2025.10.11

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Reply from Sewing & Vacuum Authority 2025.10.13

Thank you for your 5-star rating!

Beth ann Hughes 2025.08.16

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Reply from Sewing & Vacuum Authority 2025.08.16

Thank You

Fred Soward 2025.07.31

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Reply from Sewing & Vacuum Authority 2025.07.31

Thank You

Chris Morris 2025.06.12

I’m so glad we still have a place like this in the community. The Hoover died one day. Dropped it off and a day later I got a call that it was a simple fix. I was relieved to find out it was worth repair vs. replacement. My Hoover sucks once again. Thank you!

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Reply from Sewing & Vacuum Authority 2025.06.16

We're always glad to help out, Chris. Thank you for trusting us to fix your vacuum and for your great review. We're lucky to have a community like we do!

Beth Light 2025.05.20

Great service and honest no pressure sales I’ve bought 2 Janome sewing machine and a riccar 25D vacuum and love them all

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Reply from Sewing & Vacuum Authority 2025.05.21

Thank you for the kind words and taking your time to share them. Shopping in a small business has a lot of advantages and benefits.

Spencer McKinney 2025.04.25

Great place! The guys there help out so much and they know their stuff!! I would go to them for anything sewing and vaccumm needs.

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Reply from Sewing & Vacuum Authority 2025.04.25

We're glad to help, Spencer! Thank you so much for your feedback and review!

Bailey Scahill 2025.04.18

My vacuum started to not work so I took it to Randy at Vacuum Authority to check it out. Randy had my vacuum fixed within minutes and was a great help and was very kind! I highly recommend Vacuum authority. Randy has now fixed my vacuum twice now. I very much appreciated his help!!

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Reply from Sewing & Vacuum Authority 2025.04.18

Thank you for your support. We try hard to please and we appreciate your kind words and taking the time to share.

Chief Lawson 2025.02.14

Got to love this place they repaired my wife's sewing machine and I can get parts for my vacuum here. The guy to deal with Randy he's knowledgeable in a good guy.

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Reply from Sewing & Vacuum Authority 2025.05.21

Thank you Chief. Randy is and always will be one of the best in the business.

Marcia Bortoletto 2024.09.04

Dont take your brother sewing machine here. They charged me, said that was too expensive to fix. In a video call in 5 minutes another person fixed my machine. Not professional, I asked my money back, never heard back from them. Do not recommend. And the place stinks.

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Reply from Sewing & Vacuum Authority 2024.09.05

Hi we looked through our system and do not find your name. Would you please contact me directly at 812-283-1975 ext 4 so I can personally help you?

Marti Brown 2024.07.30

I brought my Juki sewing machine in for repair. I have made many quilts on it and was very disappointed i was having trouble with it, after only 6 moths. Randy had it fixed within minutes (wrong bobbin). As Randy was fixing it, I strolled around looking at the newest and latest and greatest models. A Janome caught my eye, as I was admiring it, Austin came over and went over the machine. He let me know how it compared to other machines and was telling me what this machine does. Well I'm sure you know the rest of the story. These guys know what they are doing, fixing machines and know the products they sell. So excited to take my Janome home!

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Reply from Sewing & Vacuum Authority 2024.07.30

Well that is a great testimonial and we are delighted you found us. Thank You!