Watch what they tell you because some info that they say to u is false. Bevon Reid actually help with solving my problem because I was highly upset with the female who fed me a bunch of bull in the beginning. Wish I knew her name I would warn everyone not to even have a conversation with her. She needs to get a new profession quick.
Thank you for sharing your positive experience with us! We value your feedback and are glad to have been of service. Monster Reservations Group is excited to serve you in the future!
wendy evans2026.05.14
I called today and Mikaylee Mengon was very friendly and answered all my questions!!!
She was a pleasure to work with and she deserves 10 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Thanks Mikayleemarie!!!😁😁
Thanks for the glowing review! We’re delighted to have been a part of your travel experience and are glad we could exceed your expectations. Safe travels, and we hope to assist you again soon!
Delighted to see your 5-star rating! At Monster, we strive to make every experience memorable. Come back and visit us again soon!
valetta davis2026.05.14
Rosie was a excellent travel booking agent. She was deatailed in my choice and gave me info i needed for when i travel in June . excelllent service Rosie!!!
Thank you for your wonderful 5-star review! We’re thrilled to be part of your travel journey and are glad we can make it more enjoyable. Looking forward to assisting with your future adventures!
Thank you for your wonderful 5-star review! We’re thrilled to be part of your travel journey and are glad we can make it more enjoyable. Looking forward to assisting with your future adventures!
Susan Golds2026.05.14
Athan was very nice when I needed to cancel a reservation.
He was wonderful to tell me I have “credit” for the next planned reservation.
Susan Golds
Harmony was also very helpful in confirming my booked reservation was cancelled.
I am looking forward to work with the very nice people that do reservations for the Monster Reservations!
Susan Golds
Had a great experience with Andrew T.
He helped us book our trip on our preferred destination, dates, and explained the process smoothly.
10/10 would recommend.
Thanks for the glowing review! We’re delighted to have been a part of your travel experience and are glad we could exceed your expectations. Safe travels, and we hope to assist you again soon!
Robin Reese (Bunnie)2026.05.14
I was canceling my trip but after talking with Ms. Brandi Congleton and her great communication skills and understanding I changed my mind thanks again young lady♥️
We're overjoyed to receive your positive feedback! Thank you for choosing Monster. We hope to have the pleasure of assisting you again!
Veronica Gonzaga2026.05.14
Buyer beware. This company will harass you almost daily trying to pressure you into upgrading after you’ve already spent thousands with them. The second you decline buying MORE packages, their attitude completely changes. They become rude, curt, and unprofessional. I was literally hung up on just for expressing concerns about how disrespectfully I was being spoken to after declining additional sales offers.
What’s worse is they don’t even honor the upgrades they sell you. I was specifically promised that if I paid an additional $798, I would no longer have booking fees and would only need to attend ONE presentation. I paid it — and guess what? I’m STILL being charged booking fees and STILL being asked to attend presentations on almost every trip.
They also never seem to have the room sizes they promised available. They ask how many people you travel with during the sales process, sell you this luxury dream, and then when it’s time to actually book, suddenly those accommodations are “unavailable.” Instead, they try to stick you in smaller, less luxurious rooms that are nowhere near what was promised.
I genuinely regret ever signing up with this company. The entire experience feels built on aggressive sales tactics and taking advantage of trusting people. Their behavior is volatile, rude, and completely unprofessional.
And don’t trust all the glowing reviews either. Right after they sell you the package, they pressure you to leave a 5-star review while you’re still caught up in the sales pitch. Later, once they already have your money and you stop buying more upgrades, they treat you terribly.
I wish I had never signed up.
Your positive feedback is greatly appreciated! We’re overjoyed to have contributed to your travel joy and look forward to helping you explore more amazing destinations with Monster Reservations Group!
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