Verified Company
Stephanie Bragg was very nice and assisted me in my purchase for San Destin. She explained how to use my package so as not to lose a current booking I had. Thank you for your help.
Reply from Monster Reservations Group
2026.05.12
We're overjoyed to receive your positive feedback! Thank you for choosing Monster. We hope to have the pleasure of assisting you again!
I really like the monster group their customer service is good. But the wait time to get to a customer service representative was 57 minutes for me so that's kind of long
Reply from Monster Reservations Group
2026.05.12
Thrilled to read your lovely review! Your satisfaction is our priority, and we're glad to have achieved it. Looking forward to your next visit!
My person Rolanda was very patient and exsplianed all to me so not so confusing. Looking forward to our vacation !
Reply from Monster Reservations Group
2026.05.12
We appreciate your wonderful review! It's rewarding to know we could meet your expectations. Monster is always here for your needs!
This is a real travel reservations group. Having said that the reviews are definitely a scam. They know that they will get bad reviews so they solicit customers for reviews before they have even taken a vacation. I purchased a travel package and in fact am writing this review from the resort that they sold me. I am in Florida where the temperature is 90 degrees at 8:30 pm. Guess what? The air conditioning doesn't work properly and the hotel says that it's an older building and they cannot do anything about it. I called Monster as well and they said that they cannot help. This is truly bogus
Reply from Monster Reservations Group
2026.05.12
We regret that your experience with Monster Reservations Group didn’t meet your expectations. Kindly email us at resolutions@monsterrg.com, and we’ll work to resolve the issue.
We had to cancel our reservation. We tried for 2 days to get someone on the phone. It was always busy or unable to leave a msg. Sent an email, received a response saying our deposit will NOT be refunded even though our confirmation email states it is refundable. Deposit down the drain. DO NOT FALL FOR THE SALES PITCH!!!
Reply from Monster Reservations Group
2026.05.12
We regret that your visit did not meet your expectations. Please contact us at resolutions@monsterrg.com so we can address the issue.
I just had the pleasure to talk with Jenna Melendez, she was very knowledgeable and friendly. It truly was a pleasure talking to her. She answered everything I asked about with sureness and politeness. I think she is perfect for this job. Thank you Jenna
Reply from Monster Reservations Group
2026.05.11
We’re elated to hear about your fantastic experience with us! Your feedback is invaluable. Monster Reservations Group welcomes you back anytime!
Melissa LeBlanc my agent was extremely helpful and diligent in making sure all information was correct and provided me with next steps . she was patience with me. The excitement in her voice genuine
Thanks Melissa
Reply from Monster Reservations Group
2025.02.05
Your positive feedback is greatly appreciated! We’re overjoyed to have contributed to your travel joy and look forward to helping you explore more amazing destinations with Monster Reservations Group!
Summer was helpful and patient, I haven’t booked as of yet but she provided me with hotel & location availability options for me to keep working on it.
Reply from Monster Reservations Group
2026.05.11
Thanks for the glowing review! We’re delighted to have been a part of your travel experience and are glad we could exceed your expectations. Safe travels, and we hope to assist you again soon!
Marvin Lloyd was friendly, professional, and efficient in taking my reservations and ensured that the booking process for my vacation was smooth.
Reply from Monster Reservations Group
2026.05.11
Delighted to see your 5-star rating! At Monster, we strive to make every experience memorable. Come back and visit us again soon!
I spoke to Rachel Barr with monster to confirm my reservations. She was kind, attentive and so helpful. She walked me through every question I had and was funny kind and resourceful. I couldn’t have asked for better service.
Reply from Monster Reservations Group
2026.05.11
Thank you for rating us so highly! Your satisfaction is our reward. We hope to have the opportunity to serve you again at Monster Reservations Group!