Verified Company
I don’t understand why the branches are not open half day on Saturdays!
Do better.
الرد من United Texas Credit Union
2025.11.24
Ms. Minjarez - The decision to open branches on Saturdays typically reflects operational costs and evolving member preferences, as increased digital banking adoption has reduced in-person traffic on weekends. However, your feedback is valuable, particularly during this merger transition when business hours will be reviewed. In the interim, you may find that mobile banking services and ATM networks provide accessible alternatives for routine transactions outside standard business hours. Thank you for your feedback and for your choice to be a member. -Karla :)
Visited this place two fridays ago and spoke to a young man about refinancing our vehicle. He was friendly enough and explained he would be on vacation the following week and passed me off to one of his colleagues in a group chat.
I filled out the application when I got home on the same day, and texted them photos of my ID, insurance, etc as requested. And then… nothing.
Two weeks passed and I haven’t heard a word back from anyone here. Not the kid I spoke with in the lobby, or the guy he handed me off to. Not so much as a call, text or email (and they had all three). Meanwhile, the deadline for purchasing my vehicles extended warranty through the manufacturer came and went.
Very disappointed. This place is a joke. Avoid doing business here.
الرد من United Texas Credit Union
2025.11.21
Justin, thank you for your feedback. We sincerely apologize for this communication breakdown. Providing all requested documents and then hearing nothing for two weeks is unacceptable—especially when a warranty deadline passed while waiting.
This situation has been addressed internally because multiple people failed to follow up. While the missed deadline can't be undone, we would like to make this right. You may contact us at 1-800-531-8456 for assistance.
We understand if trust has been lost. Steps are being taken to prevent this from happening again.
Please accept our sincere apologies for this lapse in service. - Karla
This situation has been addressed internally because multiple people failed to follow up. While the missed deadline can't be undone, we would like to make this right. You may contact us at 1-800-531-8456 for assistance.
We understand if trust has been lost. Steps are being taken to prevent this from happening again.
Please accept our sincere apologies for this lapse in service. - Karla
United Texas Credit Union has always been there for me in a pinch when needing to refinance my truck, home improvement loans or just picking up a phone and answering financial questions. Reach out to Adolfo Martinez, he will make your experience a good one.
الرد من United Texas Credit Union
2025.11.20
Hi Ino!—thanks so much for your five-star review of the service you received from Adolfo of our Braun Branch Team. It makes our day to hear that you've had great experiences. Thanks for choosing United Texas Credit Union! - Karla :)
Gerlie is very helpful and kind
الرد من United Texas Credit Union
2025.11.13
Hi Robert!—thanks so much for your five-star review of the service you received from Gerlie at our Polaris Branch. It makes our day to hear that you've had a great experience. Thanks for choosing United Texas Credit Union! - Karla :)
Great staff, fast transactions, and always friendly.
الرد من United Texas Credit Union
2025.11.12
Hi Fred!—thanks so much for your five-star review of the service you received from our Braun Branch Team. It makes our day to hear that you've had great experiences. Thanks for choosing United Texas Credit Union! - Karla :)
I've been a member for 20+ years. I've never had an issue with United Texas Credit Union. They are always front and center in the few rare times I did need help, on line or in person. I recently broke my debit card in half. The next day I was making a deposit in the drive through so I asked what I needed to do to get another card? They showed me a photo with several card designs and asked me which one I wanted? Five minutes later I had a new card in my hand and there was no charge. I have family members who are with another Hill Country bank and they get hacked every other year. Mom's account has been hacked 3 times in the last 6 years. I'm always hearing them complain that their account was hacked, AGAIN!
United Texas Credit Union has spoiled me because I don't know what it's like to have issues where I bank! I'm here for life!
الرد من United Texas Credit Union
2025.11.10
Hi Flat Rock Fox!—thanks so much for your five-star review of the service you received from our team over the years. It makes our day to hear that you've had great experiences, and we look forward to serving you! Thanks for choosing United Texas Credit Union. We sincerely appreciate your loyalty and support! - Karla :)
I love this Credit Union! I have banked at a lot of places but none equal the personal attention I receive here, I especially appreciate Ms. Surangi! She is professional. efficient, and easy to work with.
الرد من United Texas Credit Union
2025.11.06
Hi Gloria - thanks so much for your five-star review of the service you received from Surangi at our Medical Center Branch Office. It makes our day to hear that you had a great experience, and we look forward to serving you again! Thanks for choosing United Texas Credit Union - Karla :)
Always come through for my car financing needs! By far the best rates and products. Thanks so much Gordon and Robert!
الرد من United Texas Credit Union
2025.11.06
Hi Veronica—thanks so much for your five-star review of the service you received from Gordon and Robert in our E-Branch! It makes our day to hear that you had a great experience, and we look forward to serving you again! Thanks for choosing United Texas Credit Union - Karla :)
Mr. Chin was very nice & very helpful.
I would definitely do more business with him in the future.
الرد من United Texas Credit Union
2025.11.05
Hi Juan - thanks so much for your five-star review of the service you received from Mr. Chin with our E-Branch. It makes our day to hear that you had a great experience, and we look forward to serving you again! Thanks for choosing United Texas Credit Union! - Karla :)
had an amazing experience opening my account! Arturo was incredibly helpful and friendly throughout the process, and Reyna made everything so smooth and easy. Rex also made me feel right at home.
Even though I came in with my three kids (who were loud and running around!), everyone was so kind and welcoming. That really meant a lot to me.
Thank you all for your outstanding service, warmth, and professionalism!
الرد من United Texas Credit Union
2025.11.03
Hi Monica - thanks so much for your five-star review of the service you received from the team at our Headquarters location. It makes our day to hear that you had a great experience, and we look forward to serving you again! Thanks for choosing United Texas Credit Union! - Karla :)
I can not say enough amazing things about my service with United Texas. My Loan Officer, Ms. Gerik was outstanding and was always available to my 100 questions at any given time. When I began to lose hope that I wouldn't find the exact vehicle I was looking for, she remained positive and encouraged me throughout the progress. A great experience thanks to her and her team.
الرد من United Texas Credit Union
2025.10.30
Hi Bebie - thanks so much for your five-star review of the service you received from Ms. Gerik at our Boerne Branch. It makes our day to hear that you had a great experience, and we look forward to serving you again! Thanks for choosing United Texas Credit Union to finance your vehicle! - Karla :)
Always quick & courteous, friendly, informative, always obliging and can even access emergency help after hours & weekends. My debit account is always closely monitored against any suspicious activity. I love my United Texas Credit Union!
الرد من United Texas Credit Union
2025.10.29
Hi Cheryl - thanks so much for your five-star review of the service you received from our Headquarters Team. It makes our day to hear that you have consistently great experiences, and we look forward to serving you again! Thanks for choosing United Texas Credit Union! - Karla :)
The people were very nice and helpful. They made it very easy to open an account. They explained all my options and before I knew it we were done. Thank you for all your help.
الرد من United Texas Credit Union
2025.10.27
Hi Arturo - thanks so much for your five-star review of the service you received from the team at our Braun Branch. It makes our day to hear that you had a great experience, and we look forward to serving you again! - Karla :)
Gordon is great to work with. Gordon is extremely responsive, transparent and easy to work with. Gordon always goes out of his way. If you need someone you can trust, ask for Gordon.
الرد من United Texas Credit Union
2025.10.27
Hi Juan - thanks so much for your five-star review of the service you received from Gordon with our E-Branch. It makes our day to hear that you had a great experience, and we look forward to serving you again! Thanks for choosing United Texas Credit Union! - Karla :)