Verified Company
After 20 years of hearing loss and tinnitus, finding Timpanogos Hearing & Tinnitus was life-changing. Jess is incredibly skilled and knowledgeable, and she took the time to understand my concerns and find the right solution. Thanks to her expertise, my hearing is improved dramatically, and my tinnitus gone!
I highly recommend Jess and her team at Timpanogos Hearing & Tinnitus to anyone struggling with hearing loss or tinnitus. Their expertise and personalized care are second to none!
Reply from Timpanogos Hearing & Tinnitus
2026.07.13
Your kind words about Jess and our team mean so much to us. Thank you for your trust and recommendation—we look forward to caring for you for years to come!
Two months ago I noticed a big loss of hearing and one of my sisters suggested that I might have a build up of ear wax; and I came to Timpanogos Hearing to check my ears for ear wax, which difficulty caused my hearing problem. The professional staff knew what to do and went right to work using warm water irrigation and because of the hardness of the wax I needed two sessions along with ear drops for the ear and I was amazed at having my hearing so improved and how the staff explained each procedural step being taken which gave me hope and confidence as he successfully 😀 preformed the procedure. Great Job done!!!
Reply from Timpanogos Hearing & Tinnitus
2026.06.26
Thanks for your kind review! We appreciate your trust and are grateful you chose us!
Highly recommend this clinic to anyone facing hearing challenges. I brought a family member here for an evaluation after a negative experience at an unaffiliated clinic in another state. Jessica Nelson and her staff went above and beyond to help us. Jessica really listened to our concerns and thoughtfully answered each question. She helped us troubleshoot problems with our hearing devices and helped us formulate a plan for getting better results from the devices in the future. She is very knowledgeable and she does her work with compassion and integrity. My family member left the clinic feeling hopeful about her hearing for the first time in a long time. That was priceless!
Reply from Timpanogos Hearing & Tinnitus
2026.06.26
Thank you for your thoughtful review and recommendation! We're so glad your family member left feeling hopeful and better equipped to succeed with their hearing. We truly appreciate your support!
Have nothing but positive things to say about Timpanogos Hearing! With some of the challenges I have faced with hearing and other medical issues, this team has been amazing to work with! Thank you Timpanogos Hearing!
Reply from Timpanogos Hearing & Tinnitus
2026.06.12
We’re grateful for the opportunity to support you and truly appreciate your trust in our team. Your feedback means a lot to us!
This business was a life saver for my dad. He travelled from out of town and forgot his charger for his hearing aids. The receptionist was very helpful and kind. They gave us a used charger that was a perfect fit and didn’t even charge us for it!! I highly recommend this place for your hearing needs!
Reply from Timpanogos Hearing & Tinnitus
2026.06.08
So glad we could help!!
I met with Jessica and she was amazing. I wasn't rushed or pressured to make any decision. I highly recommend her and these hearing aids.
Reply from Timpanogos Hearing & Tinnitus
2026.06.05
We're happy to hear you had such a good experience and will be sure to pass on your words to Jessica - it'll make her day!
⭐ 1 Star
I traveled more than three hours each way to see Dr. Lundquist at Timpanogos Hearing and Tinnitus after multiple conversations with the office in which I clearly explained my situation: severe tinnitus, cookie-bite hearing loss, auditory processing challenges, and the complex neurological issues contributing to my condition. Based on those conversations, I was repeatedly reassured that I had come to the right place and that they could help address my specific needs. Those assurances were the primary reason I made the long trip.
Unfortunately, my experience was extremely disappointing. What was scheduled as a two-hour appointment ended up taking approximately four hours, yet I left feeling unheard, dismissed, and no closer to a solution. Throughout the appointment, Dr. Lundquist came across as condescending and made comments that I found rude and dismissive. Rather than listening carefully to my concerns and the unique circumstances surrounding my condition, I felt he had already decided what he was going to tell me before truly understanding my case.
One of the most frustrating aspects was the disconnect between what was promised before the appointment and what occurred once I arrived. Prior to the visit, I was led to believe that there were treatment options and expertise available for complex tinnitus cases like mine. During the appointment, however, I felt the message was essentially that I should learn to live with my tinnitus. Being told, "I'm an expert in treating tinnitus, and you just have to get used to it," after traveling such a long distance for specialized help was incredibly discouraging.
I was also disappointed by how quickly payment was processed despite my growing concerns that my needs were not being addressed. The focus seemed to shift away from understanding my condition and toward concluding the appointment.
The most insulting moment came when I was told that I needed to be emotionally and mentally ready for hearing aids. I have been wearing hearing aids for 16 years. Hearing that statement made me feel as though my experience, knowledge of my own condition, and ability to manage hearing technology were being completely disregarded.
The day after my appointment, I contacted the office and requested to see a different provider within the clinic. Instead, I was told to seek care elsewhere. That response only reinforced my feeling that the clinic was unwilling to work with patients whose cases fall outside the ordinary.
My hearing loss and tinnitus are only part of a much larger and more complicated neurological picture. I made that very clear from the beginning. Rather than receiving the specialized care and understanding I was promised, I left feeling gaslighted and questioning whether my concerns were being taken seriously at all.
If you have a straightforward hearing loss case, your experience may be different. However, if you suffer from severe, complex, or unusual tinnitus and are seeking a provider who will take the time to understand the full scope of your condition, I would recommend looking elsewhere. The marketing and initial conversations gave me hope that help was available, but my actual experience was the exact opposite.
This was one of the most disappointing medical experiences I have ever had.
This was not just a great experience, but it was also useful and informative. I had questions that were finally answered and can now see a path forward in helping to alleviate my tinnitus.
Reply from Timpanogos Hearing & Tinnitus
2026.06.04
Thank you for your kind review! We’re so glad you found your visit so helpful. We’re here for you anytime!
While on a visit to my family in Spanish work from Phoenix, Arizona, I encountered a problem with my hearing aids. It was late in the day on Saturday and I tried several different places to include Costco to see if I can get a filter. The item is a $.10 item and I needed one. The greeter at Costco was very matter of fact and uncaring and indicated that I needed to join Costco to even be able to talk to their hearing aids people. I struggled through until Monday and went to the Spanish Work office and was greeted by the nicest people I’ve ever met in business. The young lady who helped me was so accommodating. Not only did she fix my hearing aids. She gave me a packet of replacements and told me that if I ever was back and needed, help to not hesitate. If I could give them a more glowing review, I would certainly do it. This is a company that obviously has customer support as a forefront operation. I thank you very much.
Reply from Timpanogos Hearing & Tinnitus
2026.06.01
We truly appreciate your positive feedback. Providing excellent service is always our goal, and it’s wonderful to know we met your expectations.