united restoration Reviews

KC Brown 2025.09.02

     

It’s been over a year and everything agreed upon in our contract is still not complete. There were times they did not respond for months. Many staff changes. The office manager is demanding payment for the portion of the job that is not complete. Our insurance agency instructed us not to pay at this point until the job is done. They told our neighbors and us conflicting stories blaming each other for delays. The truth is they came into our area after a hail storm, likely didn’t get as many contracts as hoped so delayed coming to complete the work. This is unprofessional we signed a contract, regardless of what others in our neighborhood agreed too. We are extremely disappointed that over a year later we are still for parts of our siding project to be finished. I would never recommend this company. Consumer service is zero.

Useful Report

Reply from united restoration 2025.09.02

We sincerely apologize for the frustration and disappointment you've experienced. It's unacceptable that the work agreed upon in your contract has not been completed in a timely manner. We take your concerns seriously and will investigate this situation to ensure that it is resolved promptly. Your feedback regarding communication and service quality is invaluable, and we are committed to improving our processes. Thank you for bringing this to our attention, and we appreciate your patience as we work to address the issues you've raised.

Marco Beckford 2025.08.23

     

My roof was dont by this company and they did a excellent job

Useful Report

Reply from united restoration 2025.08.23

Thank you for your positive feedback, Marco! We're thrilled to hear that you are pleased with the roofing work we've done for you. Your satisfaction is our top priority, and we appreciate your trust in our services. If you need anything else in the future, don’t hesitate to reach out.

Mike Piggott 2025.06.04

     

United did a great job on our roof! Super happy with the workmanship and Jeff the estimator

Useful Report

Reply from united restoration 2025.06.04

Thank you for your fantastic review, Mike! We're thrilled to hear that you're happy with the workmanship on your roof and that Jeff provided excellent service as your estimator. Your satisfaction is our top priority, and we appreciate your recognition of our team's hard work. If you need anything else in the future, feel free to reach out!

Janet VanCamp 2025.05.22

     

Ask for Gavin! He was extremely friendly, prompt responses, knowledgeable & put up with ALL my little questions with pleasure. I LOVE my new roof(especially the color). I would recommend them again & again!!

Useful Report

Reply from united restoration 2025.05.22

Thank you so much for your wonderful review, Janet! We're thrilled to hear that Gavin provided you with excellent service and that you're loving your new roof and its color. Your recommendation means the world to us, and we appreciate your trust in our team. If you have any more questions in the future, feel free to reach out!

Kevin Tietz 2025.05.19

     

A big Thanks to Joshua Bondroff for his superior customer service. What a respectful, courteous and understanding gentleman he is. From the very beginning and through to completion of the work he facilitated the inspection, claims adjustment and interactions with my insurance and mortgage company. He was timely in his communications and followed up on every detail. He addressed my concerns in a professional manner and ensured the work was completed to my satisfaction. If in the future, I need the services that United Restoration offers, I will contact Joshua, knowing that I am in good hands. Thanks again Joshua!

Useful Report

Reply from united restoration 2025.05.19

Thank you for your wonderful feedback, Kevin! We're thrilled to hear about your positive experience with Joshua Bondroff and his exceptional customer service. We take pride in our team, and it’s great to know that Joshua was able to meet your needs so effectively. Your trust in us means a lot, and we look forward to assisting you again in the future!

Heather R 2025.04.19

     

They did a fantastic job working with me and my insurance company. The work crew was absolutely fantastic! They cleaned up everything as they went. I couldn't dream of a more beautiful roof! Thank you!

Useful Report

Reply from united restoration 2025.04.19

Thank you so much for your wonderful review, Heather! We're thrilled to hear that you had a great experience with our team and that you're happy with your new roof. We pride ourselves on our work and ensuring a tidy job site, so it's fantastic to know that this made a positive impression. Your satisfaction means the world to us, and we appreciate your feedback!

Matt Lewis 2025.04.15

     

United Restoration was great to work with. A tornado hit my neighborhood and they came by to check out the damage. They helped me work with my insurance company and followed up for almost a year to get the job done. Repairs were done quickly and the new roof looks great! Lucas was very helpful through the whole process.

Useful Report

Reply from united restoration 2025.04.15

Thank you for your wonderful feedback, Matt! We're glad to hear that our team, especially Lucas, was able to assist you throughout the process after the tornado. Your satisfaction with the repairs and your new roof means a lot to us. If you need any further assistance in the future, please don't hesitate to reach out.

Marc Ridenour 2025.03.03

     

These guys really came up clutch when I was having difficulty negotiating with my insurance company. They stuck with me and never bailed even though it dragged out for almost 2 years and had to go to appraisal before finally being approved! They showed up several times to present proof of the weather damage to the insurance agent and despite all of the insurance companies resistance United Restoration's persistence and perseverance finally paid off and I was able to get a new roof! Shout out to Lucas for his patience and professionalism though this whole ordeal...much appreciated! Oh and the roof looks awesome by the way! They did fantastic work!

Useful Report

Reply from united restoration 2025.03.03

Thank you for your amazing review, Marc! We're thrilled to hear about your positive experience and appreciate your patience throughout the process. It was our pleasure to assist you in securing your new roof, and we're glad you are happy with the results. Your shout out to Lucas will certainly be shared!

Amanda Blount 2025.02.10

     

Was pleased with how they handled the insurance company from the beginning, as it all overwhelmed me!! They met with us every step of the way. And once we had the work scheduled, it was done quickly! Smooth process.

Useful Report

Michael K 2025.01.10

     

United Restoration Disaster Services not only helped us with the entire process of a new roof after a storm but also worked with us through some of the most unusual extenuating circumstances I can imagine. They were professional and helpful at every step of the process. and once insurance got their act together, the roof itself was also up in less than 2 days!

Useful Report

Haider Ali 2024.12.23

     

I recently had the pleasure of working with United Restoration Disaster Services for a roof replacement and am thoroughly impressed with their service. They provided invaluable assistance in selecting the perfect materials and colors, ensuring the final result exceeded my expectations. The installation crew was punctual and remarkably efficient, completing the entire project in two days. Their professionalism and meticulous attention to detail have left me extremely satisfied with my new roof. I wholeheartedly recommend United Restoration Disaster Services to anyone seeking top-notch roofing services. They are using high-quality materials, such as GAF shingles, to ensure excellent results.

Useful Report

craig cobetto 2024.12.21

     

I recently had my roof replaced by United Restoration, and I couldn’t be happier with the results! From start to finish, Joshua was professional, knowledgeable, and incredibly responsive. Joshua worked closely with my insurance to ensure coverage. He took the time to explain every step of the process, ensuring I felt confident in the work being done. The new roof looks fantastic, and the quality of the work is outstanding. Joshua and his team worked efficiently and left my property spotless. If you’re looking for someone you can trust for roofing repairs or replacements, especially when dealing with insurance claims, Joshua at United Restoration is the person to call. Highly recommended.

Useful Report

chris lucas 2024.12.19

     

Had a great experience from start to finish. Joshua stopped by the house and offered me a free inspection and estimate that he got on immediately. After that he helped me work with my insurance company every step of the way. The roofers showed up on time and were done with my 2200 square foot home and garage in one day! They were also very helpful the whole day with any questions or concerns I had. At the end Joshua came and closed everything out with my insurance and checked all the work to ensure I was satisfied. 10/10 would recommend for any work!

Useful Report

Dave Skira 2024.12.12

     

Joshua from URDS a pleasure to work with. He got my entire roofing system paid for and the roof on my garage. I would definitely recommend this company to anyone experiencing problems with their roof, not to mention great communication through out the process .

Useful Report

Wawin Raines 2024.12.03

     

From the moment Joshua knocked on my door, to the last nail driven by the installation team, I've had quite a pleasant experience. Joshua and his team made my roof replacement a breeze. The professionalism and care taken by everyone involved really showed throughout the process. I can now sleep soundly during the upcoming winter knowing my home and family is protected by the roof URDS provided. Sincerely.

Useful Report

Nathan Bluestein 2024.10.26

     

URDS were fantastic to work with. Jeff came out and looked at our roof, and noticed wind damage and explained we had a good chance to get insurance to cover a new roof. Jeff worked with the adjuster and was able to get it covered. He was very communicative along the way, and the end result was what we were looking for.

Useful Report

Jn 2024.10.22

     

I would highly recommend united restoration, Joshua was very kind. He helped me and my family file our insurance claim. He also met with our insurance adjuster and showed him the damage, which warranted a full roof replace on my property. As far as the crew, for the actual job, they came out and finished the job the same day they started the work! I would highly recommend Urds for anything to do with a roof!

Useful Report

Lance Huber 2024.10.09

     

United Restoration was a major reason why I was able to get my roof replaced and they did a fantastic job.

Useful Report

Jake Vellenga 2024.09.19

     

We had our roof completed a few months ago from United Restorations. Lucas Adams took time to help us pick out the best options, colors, and was very attentive during the repair process to ensure everything was completed properly. The team did our roof in a day and we are very happy with the results of the roof!

Useful Report

Don Johnson 2024.09.17

     

They did a great job.All work was completed

Useful Report