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Reviews (999)
Joey Hollis
2023-09-24
Mike Robbins (Adventures With Mike)
2023-09-24
Fantastic service! My phone was having trouble charging, then stopped completely. I headed over to uBreakiFix and was greeted promptly where the tech tried cleaning it but to no avail. They had a new charging port in stock and within a few hours, it was ready and works just like new.
I must add, the communication from the store about the status of the repair was top notch. I got updates all along the way to when it was ready.
If you have any type of electronic issues with your phone, tablet or computer, GO HERE! 👍
William Otchere-Danso
2023-09-24
I was helped without any charge and that was something very surprising to me. Thanks again for being sincere and honest about what you do.
Evan Wagner
2023-09-23
Christian was amazing and definitely went above and beyond for me. I'd definitely recommend this place
Christina Fidel
2023-09-22
I appreciate the technician at the Greenwood, IN, store. She was helpful and explained what she needed to do and about how long it would take. When I picked up my phone, she reiterated what she did.
Thomas Alvey
2023-09-21
Fantastic experience. Phone was not in warranty or covered by insurance, so it was pricey, but not outside what other locations offered. They were quick and the fix was done amazingly!
Jonah Griffith
2023-09-20
I recommend them, really polite and got me in for a repair fast and easy. My issue was stripped laptop screws which was free of charge and super quick
Stephanie Brown
2023-09-19
Asurion is my phone carriers insurance provider and they contract uBreakiFix to fix broken screens and I'm sure other items however I was there because of a demolished phone screen (Samsung Galaxy S23 Ultra). The work they did is great, it's the service that I found lacking. Now when Asurion sent out a mobile tech he was done in 15 mins, same phone! I dropped my phone off about 1:30/2:00pm on a Wednesday afternoon and was told it would be next day. Well I couldn't get there the next day so i had to get a ride (car was getting fixed) which cost me money and I even called not once but twice to tell them who I was and that I was on my way to pick up my phone. When I arrived come to find out it's not even ready because they were waiting on a callback from me in regards to the screen lock. Well how are you going to call me when you have my phone????! So, after the front desk lady so rudely informed me that it wouldn't be that day but it would be another day because they had to do a bunch of testing for me to literally get home and get an email my phone was ready to be picked up. Therefore I had to pay for another Uber to take me all the way down to Greenwood the next day to get my phone. Lack of communication made for a lousy experience and yes the screen looks great but there is still damage all along the sides of the phone
Robert Lee Saunders Jr
2023-09-15
The attendant was very kind and courteous, and assisted me with pertinent information about my phone. 👍🏾👍🏾
Jay Heavin
2023-09-14
Easy to do business with.
Jennie Bruns
2023-09-08
They did a great job. They are easy to work with.
Jeff Skjerseth
2023-09-02
Dallas Lawson
2023-09-01
Brendon
2023-08-31
Front desk worker helped me use insurance I didn't know the shop would utilize helping me where I may not have been able to afford it. They gave me a reasonable timeframe for me to come back and we're done and everything worked great for getting my new screen fixed on my new phone.
Linda SkiMore
2023-08-28
We had to surrender our phones for estimated 5-6 hours to get their batteries replaced. That's unnerving, and also a challenging length of time considering our circumstances at the time... and that Verizon "scheduled apt time for 10 30" we were blindsided when told it'd be at least 5.30. They did apparently end up having some issue with one of the phones and that one did take longer. Now, perhaps an emergency was needed to be worked in from the time Verizon scheduled our apt, but we weren't told that. If so, I would certainly understand such extenuating circumstance. Last thing I'd say is: the phone which they did Not encounter a problem with was returned to us without Any comment. Upon returning home, I fully charged the new battery, standard procedure, then unplugged and began using phone and was shocked to find the charge dwindle exactly as was doing and was Why we took the phone in, it was 2 years old. I returned to store next day LIVID bc as far as I could tell, No New Battery had been installed. The kind technician, told me they had replaced battery and it was a board issue. And I then spent several minutes explaining that I believed it was far more likely that the battery installed was faulty and they should First, remove new battery and verify. This all took quite a bit of discourse and though the tech was kind and eventually he took my phone and opened settings to battery, pointed out the previous day where was displayed a precipitous drop and said that always is a board issue. I appreciated him showing me, clearly, for then I was able to go back to Verizon to show them what I had been told. SO, ALL THAT TO SAY, I feel Strongly that, after he explained all the Samsung testing they are required to perform and I understood it was a board issue... WHY, didn't they Simply Tell Me when I picked up my phone that despite a new battery, it had a board problem which I would have to have Verizon send me a new phone as phone was under warranty, instead of A. Making me come back next day thinking they were incompetent or deceitful B. Much time energy was wasted bc instead of driving back there and then back to Verizon to then get a new phone scheduled to arrive overnight- I would have HAD the new over-overnighted phone AND already had it set up by the time I had jumped through all the hoops- and Entire Day was wated... and we're briefly in town and needing to head out of state.
And all it would've taken was someone there to say upon pick up, Hey, The board is bad, here's Why, tell Verizon, it's under warranty and they'll overnight you a new phone.
C. According to Verizon store where I went to explain all this, The Shop has Samsung Authority and could've and should've, gone ahead and provided that service themselves. I don't know what may be all the particulars but it was a Much Unneeded, Brutal, Headache for us.
Chris Wright
2023-08-26
Fast easy and overall great experience. Thank you
Jennifer
2023-08-26
Noah was a huge help and very pleasant!! The world needs more Noah’s !! Ty
Mark Cornelius
2023-08-25
About a year or so ago I could not get my brand new phone to open so I could get the memory settings set. The gentleman worked alongside me for a couple of hours. Finally had to return to phone to Samsung. When the new one arrived, I took it back to them and assisted me to get the phones set up and running correctly. All without charging me a dime
robert lefevers
2023-08-23
Took a fold 4 in for simple screen saver replacement and they damaged my screen. Having to send to Samsung for repair now. And they didn’t install new screen saver properly. Lots of air bubbles visible. At least Samsung is going to take care of me.
Gladys Cook
2023-08-21
The customer service rep. was very polite and friendly.