We had to surrender our phones for estimated 5-6 hours to get their batteries replaced. That's unnerving, and also a challenging length of time considering our circumstances at the time... and that Verizon "scheduled apt time for 10 30" we were blindsided when told it'd be at least 5.30. They did apparently end up having some issue with one of the phones and that one did take longer. Now, perhaps an emergency was needed to be worked in from the time Verizon scheduled our apt, but we weren't told that. If so, I would certainly understand such extenuating circumstance. Last thing I'd say is: the phone which they did Not encounter a problem with was returned to us without Any comment. Upon returning home, I fully charged the new battery, standard procedure, then unplugged and began using phone and was shocked to find the charge dwindle exactly as was doing and was Why we took the phone in, it was 2 years old. I returned to store next day LIVID bc as far as I could tell, No New Battery had been installed. The kind technician, told me they had replaced battery and it was a board issue. And I then spent several minutes explaining that I believed it was far more likely that the battery installed was faulty and they should First, remove new battery and verify. This all took quite a bit of discourse and though the tech was kind and eventually he took my phone and opened settings to battery, pointed out the previous day where was displayed a precipitous drop and said that always is a board issue. I appreciated him showing me, clearly, for then I was able to go back to Verizon to show them what I had been told. SO, ALL THAT TO SAY, I feel Strongly that, after he explained all the Samsung testing they are required to perform and I understood it was a board issue... WHY, didn't they Simply Tell Me when I picked up my phone that despite a new battery, it had a board problem which I would have to have Verizon send me a new phone as phone was under warranty, instead of A. Making me come back next day thinking they were incompetent or deceitful B. Much time energy was wasted bc instead of driving back there and then back to Verizon to then get a new phone scheduled to arrive overnight- I would have HAD the new over-overnighted phone AND already had it set up by the time I had jumped through all the hoops- and Entire Day was wated... and we're briefly in town and needing to head out of state.
And all it would've taken was someone there to say upon pick up, Hey, The board is bad, here's Why, tell Verizon, it's under warranty and they'll overnight you a new phone.
C. According to Verizon store where I went to explain all this, The Shop has Samsung Authority and could've and should've, gone ahead and provided that service themselves. I don't know what may be all the particulars but it was a Much Unneeded, Brutal, Headache for us.