Verified Company
Called late Friday afternoon and Josh diagnosed it in a couple of minutes, Replaced start capacitor and we have AC again,
GREAT SERVICE
Reply from trendwiseco.com
2026.09.02
Thank you for the great feedback! We are glad Josh could get your start capacitor replaced and save your weekend. Enjoy the cool air!
If I could give them TEN stars I would . Realized just before bedtime that it was getting awfully warm inside the house. Within one hour of my call, Josh had diagnosed the problem and fixed it. Saved my life in this 108 degree heat. I will be forever grateful for Ken's Heat and Air.
Reply from trendwiseco.com
2026.08.21
Thank you so much for the incredible review! This heat is brutal. I am so glad Josh was able to get out to you quickly and get you up and cooling again. We truly appreciate your kind words and your trust in Ken's Heat and Air!
Totally unprofessional and bad customer service.
Reply from trendwiseco.com
2026.08.21
We take feedback like this very seriously, and we are sincerely sorry that your experience felt unprofessional and fell short of our customer service standards. We would like to look into exactly what happened and make things right. Please reach out to our office manager directly at 903-383-2227 or amata@kensheatandair.com so we can grab your details, identify the issue, and resolve this for you.
The installation of our new system was done timely and very professional. We appreciate the detail of how the installation looked after it was completed.
Reply from trendwiseco.com
2026.08.21
Thanks so much for taking the time to share your experience! We truly appreciate your business and your trust in us to install your new system. Please let us know if you ever need anything in the future!
We received great service from our tech Alex!! Super friendly and did an amazing job! Thanks for helping us out late Friday evening. Would have been a long, hot weekend!
Reply from trendwiseco.com
2026.08.17
Thanks so much for the wonderful review! We're happy to hear that Alex could get out there Friday night and save you from a long, hot weekend. Providing friendly, efficient service when you need it most is exactly what we aim for. We appreciate your business and will be sure to pass your kind words along to Alex!
I’ve been working with Trendwise for a year now and couldn’t be happier. Doesn’t matter what time or day you can text them and get a response and any questions asked is answered quickly. They go all out for customer service and do what ever it takes to make sure their customers are satisfied! I 1000% recommend them my business wouldn’t be what it is today if it wasn’t for them!
2025: As always great service! JB Yantis. This a fine, competent and honest company.
2026: Another annual maintenance service...another great job. Kens has put in six systems for me on my property over the years all of them running like new.
Jim Brown
Yantis
Reply from trendwiseco.com
2024.11.11
Thanks so much for your positive review. We appreciate you!
Rep very responsive to our emergency. Very curteous, a great representative for Ken's!
Reply from trendwiseco.com
2026.08.17
Thanks for the great review! We're pleased to hear that our technician was highly responsive and courteous during your emergency. Our team always strives to provide professional and helpful service, and we are proud to have them representing Ken's. We appreciate your business and your kind feedback!
Jim did an excellent job repairing our noisy heat pump. Thanks
Reply from trendwiseco.com
2026.08.17
Thanks for the awesome review! We are so glad Jim could track down that noise and get your heat pump running smoothly again. I will make sure to pass your thanks along to him. Let us know if you ever need anything else!
Ken’s heat and air are the best air conditioner guys in east tx . Needed a new unit and Ken’s went above and beyond to get it installed in this record heat we are having!!
Very professional and respectful I’ve been doing business with Ken’s for over 20 years and will continue to do so when necessary!!!
Reply from trendwiseco.com
2026.06.24
Ms. Rinehart, thank you so much for the wonderful review! We cannot thank you enough for your 20 years of loyalty and support. Staying cool during this heat wave is important, and our team was determined to get your new unit up and running as quickly as possible. We truly appreciate your trust in us and look forward to serving you for the next 20 years!
