Tree Shepherds Reviews

John Bedsole 2026.10.12

     

Poor customer service from the start. I called to inquire about the pricing for a cord of wood, but the person who answered was extremely rude and dismissive, acting as if they didn't have the time to answer basic questions. Customer service is a direct reflection of how a business operates. If this is how they treat prospective customers during a initial phone call, I can only imagine how poor the experience would be once money exchanged hands. Very careless way to begin a business relationship. I’ll be taking my business elsewhere.

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Reply from Tree Shepherds 2026.10.12

John, we're sorry that you didn't receive our best customer service today. Our office staff is highly trusted to treat everyone with respect and like a real person. Our call volume is high at this time, and the team member who answered made a mistake. We appreciate the feedback as we are always trying to improve our customer service. Please call us if we can make it right.

Glenda Peters 2026.10.08

     

We’re very satisfied with the results of Abraham’s crew for pruning our trees. They arrived promptly, were courteous, knowledgeable, & professional. Great job, great clean-up, and great price!

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Reply from Tree Shepherds 2026.10.09

Thank you, Glenda! We appreciate the kind words and the recommendation. Thank you for calling on Tree Shepherds to care for your trees!

Jim Newton 2026.10.06

     

Just my 5 trees pruned and trimmed by Tree Shepherds. Stan Williams originally came out and assessed the condition. He was honest and forth-coming about the condition of the trees and offered clear explanations about what the plan would be and how it would be done. The day of trimming a very professional group of workers came. They did a great job and left my yard free of branches and twigs when they left. I would highly recommend this company to take great care of your precious trees!

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Reply from Tree Shepherds 2026.10.09

Thank you for the recommendation, Jim! And for your business over the years. We are grateful that you call on us to care for your trees...and yard.

Ginger G 2026.09.11

     

Just had the real "A" team do a trim up of our trees and they did an excellent job. Very professional and ensured I was happy with the job. Here is one before and after pic of a beautiful live oak that needed an expert and knowledgeable trimming. The other three pictures include a post oak close to the house, a sugar maple that needed trimming to strengthen the tree, and several of the post oaks where Trey swung from tree to tree to trim them! Highly recommed the team and Tree Shepherds. We have been using them now for approximately 10 years for various tree-related projects.

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Reply from Tree Shepherds 2026.09.16

Thanks for posted the photos, Ginger! Always nice to see the comparison through someone else's eyes. Thanks again for letting our crews care for your trees. They look great!

shanelle wagner 2026.09.08

     

Tyler, Noble and the team were excellent. We experienced top notch Professionals. They were intentional and careful about every move they made on our property. They were mindful of sprinkler heads, and strategic in their work. The clean up! Pristine! The only evidence they were on our property was the fresh sunlight coming through. The original arborist took time to answer questions and help us understand our trees and the care they need. I have sidewalks everywhere and new sod. Everything is intact after the machines left. We are very pleased.

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Reply from Tree Shepherds 2026.09.16

Thank you, Shanelle! Appreciate you taking the time to post a review! And thanks so much for allowing Tree Shepherds to care for your trees. We do our best to clean up after ourselves. :)

David Kirkland 2026.08.23

     

I have known this family many years and that they have an excellent reputation . When I recently moved into a new home it was only natural that when I decided to get my tress trimmed I would call them. Stan came out and took a look at all our trees and explained to us everything and more that we wanted to know about them. We were having trouble with too much shade and grass not growing so it was recommended that we trim our trees way back and reshape them. We took Stans recommendation and they showed up on the scheduled time on time and did an excellent job of getting everything done that we agreed to. Everything was cleaned up and other than our trees looking completely different, one would never know they were there. The price was very reasonable, especially for the amount of work that they did. I highly recommend Tree Shepards for your tree trimming and will definitely use them again in the future.

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Reply from Tree Shepherds 2026.08.26

Thanks so much, David! Appreciate you taking the time to post a review. Welcome back to the area!

Karen 2026.08.20

     

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Reply from Tree Shepherds 2026.08.26

Thank you, Karen!

Joe Knight 2026.08.12

     

Outstanding work as always. When there as a bit of confusion over a service fee on my invoice, Tree Shepherds patiently worked through the problem when I wasn't so patient. Highly recommended.

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Reply from Tree Shepherds 2026.08.12

Thanks so much, Joe! Glad everything worked out to your satisfaction. We appreciate you choosing us for your tree care needs.

Sandra Krall 2026.08.11

     

Using Tree Shepherds was an awesome experience! A team of 4 worked for a full 8 hours ( in 100 degree heat ) and did a fantastic job for a reasonable price. The work was well outlined prior and throughly completed. They completely cleaned up and hauled off all trees/debris. I would 100% recommend this company and will definitely use again!!

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Reply from Tree Shepherds 2026.08.12

Thank you so much, Sandra! We appreciate you calling on Tree Shepherds to care for your trees. Stay cool!

Ryan Hostak 2026.08.06

     

Tree Shepherds are fantastic. I got a quote and the work was completed all within two days. Beyond the fortunate scheduling, the arborist was incredibly knowledgeable and even gave me some guidance for a few recently planted trees not included in my scope of work with them. I was super impressed with the crew, they took extra care through my yard and around the shed, ensuring they left everything better than before. They were friendly, knowledge, efficient, and went the extra mile. The quote itself was a very fair price. Why go anywhere else? These folks will take care of you.

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Reply from Tree Shepherds 2026.08.06

Thanks so much, Ryan! We appreciate you calling on Tree Shepherds to care for your trees.

Stephanie Heather 2026.07.25

     

Update: One year later another great team! We had a dangerous tree from a neighbor hanging over but wanted it handled with care due to wildlife living in it. We also needed a crepe trimmed back from a fence line - perfect. Then a bar installed to keep our oak strong. That’s my favorite tree. Marcus, Marco and Sebastian you were all so kind. Thank you for everything! Original review follows: Tree Shepherds has been a model company to work with so far. I’m glad I checked around with a couple places because when they came to our house the difference was astonishing. Stan was highly knowledgeable in his appraisal. He was kind and professional and I immediately felt comfortable. Tree Shepherds has a residential stump grinder (a previous place wanted me to disassemble my wooden fence) and they take away everything they cut down. The other place was going to leave it. I was feeling stressed out. When Joseph, Marco and Marcus arrived the day of our work it was with a warm greeting. They worked quickly and thoroughly and left my trees healthy and beautiful. They didn’t need to go into anyone else’s yards and didn’t put pressure on me like this other company had. I’m so glad I chose Tree Shepherds. They had such nice reviews and I hope mine will help others decide to go with them, too. I’d also like to mention Kim who handles the calls and billing. She went above and beyond. I’m currently scheduling a second appointment to have a stump removed. I’ll update if anything changes but as for now, glowing five stars!

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Reply from Tree Shepherds 2026.07.27

Thank you, Stephanie, posting an update! As always, thanks for trusting us to care for your trees.

D McGuire 2026.07.24

     

A couple of weeks ago, Tree Shepherds completed a big project for us: taking down two mature 50+ foot trees with trunk diameters of 16” and 18” located uncomfortably close to the house with one overhanging our primary bedroom. One was diseased and the other was weakened by a 2025 storm which brought down 25% of the crown. We didn’t take this decision lightly; they had to come down. We chose Tree Shepherds for three main reasons: a) professional Arborists, b) fully insured, and c) OSHA certified. In other words, Tree Shepherds was an excellent choice to do this project properly and safely. If you are looking for only the best price, look elsewhere. As they say, “Skilled workers aren’t as cheap. Cheap workers aren’t as skilled”. John Pinney is the certified Arborist who came out to do the initial inspection, and my wife was impressed by his knowledge and experience as well as his warm enthusiasm for all things trees. She said it was like getting the most interesting science lesson, standing there in our back yard. We also chose to have the stumps ground down below grade, and our one remaining “very healthy” 50-foot tree given a haircut. The crew was polite, cheerful and friendly and they completed the main part of the work in a day. They were also very careful; one wrong move could have caved in our roof or taken down a wall. Cleanup was excellent – almost no trace of the work remained, except for a welcome pile of firewood (my wife had asked if we could have some of the smaller pieces for our chiminea and they obliged with a cut-to-size pile that filled my new 4x4 foot crib). A couple of days later, the stumps were ground below grade with a very cool machine. Within a week, a gutter specialist came to repair the one minor mishap that occurred that day – a single dent. A minor inconvenience for not having 5 tons of diseased tree falling on us in our sleep. If you have read this far, you will gather that we are very satisfied with Tree Shepherds and recommend them highly.

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Reply from Tree Shepherds 2026.07.27

Thank you so much for sharing your experience with Tree Shepherds. It was fun reading your review. Appreciate you choosing us to care for your trees.

Cheri Hudspith 2026.07.23

     

The team estimated the time accurately. The company was easy to schedule with and the team they sent out worked well together. They did a great job!

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Reply from Tree Shepherds 2026.07.24

Thank you, Cheri! We appreciate your business and the opportunity to care for your trees. We strive to do our best!

Chris Bryan 2026.07.16

     

We have been using Tree Shepards for several years. The entire staff is very knowledgeable and has addressed all our concerns and questions. The work done has been exactly as we discussed and is noted on the proposal. Everyone is on time and very courteous, which is greatly appreciated.

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Reply from Tree Shepherds 2026.07.17

Thank you for allowing us the privilege to care for your trees over the years. We hope that we can continue to help for many years to come.

Dan 2026.07.16

     

Second time using this company and they've been very helpful and informative both times. We've learned a lot about the trees in our yard and they're helping keep our large pecan trees healthy.

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Reply from Tree Shepherds 2026.07.17

Thank you, Dan! We appreciate you calling on us to help out with your pecan trees. We hope all your trees thrive and continue to give you shade and pleasure for many years to come.

Maureen Dale 2026.07.14

     

Please when doing work in a public park, make sure there are no people in the vicinity during park hours before doing the work. It’s already hard and heartbreaking seeing you recklessly cut the trees. I understand the city of Highland Village asked you to cut the trees at the lakeside park, which is already sad and unfortunate as it is. But please let people enjoy the lake and cut the trees during less busy hours so they don’t get hit in the head with tree debris like I just got hit. We all love the trees, but please care for the people as well.

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Reply from Tree Shepherds 2026.07.15

Dear Maureen, thank you for sharing your thoughts and concerns. We're sorry that you were hit by debris from the mower. We hold our team to the highest standards, and your experience does not reflect our usual service. So that we can better avoid such a situation in the future, we'd like the opportunity to hear more about your visit to Lakeside Park. When you have a moment, please contact our office manager directly at 972-317-9598.

Melissa Condensa 2026.07.11

     

They did a great job preserving our Bradford Pear. These trees need a lot of care, but if treated right they can last much longer.

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Reply from Tree Shepherds 2026.07.13

Thank you so much, Melissa! We appreciate you calling on us to care for your Bradford pear. We hope you enjoy many more years of its pretty blooms!

Kyle Mattes 2026.07.10

     

They gave me a very thorough explanation on our tree concerns and recommended care protocol with an injured 50 year old red oak tree, that is one of the tallest trees in downtown Pilot Point, and was in need of pruning. As well as mistletoe removal and pruning on a very large hackberry tree. I scheduled the work and they were prompt, impressive traversing those huge tree canopies, took great care in making sure huge limbs weren’t hitting the house, very professional and did a great job cleaning up the yard after completion. I highly recommend Tree Shepherds and will use them for all of our future tree care needs.

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Reply from Tree Shepherds 2026.07.15

Thank you, Kyle! We appreciate the opportunity to care for the red oak and the hackberry. We hope they have many more years to provide shade and beauty to the area.

Leigh Riser 2026.06.25

     

This is my second review posting for Tree Sheperds. These guys are awesome and always do such quality work. They're very educated about trees and what needs to be done to maintain them. The staff is highly professional and clean up after themselves. Today we had some trimming done and it looks great. Abe, Joe, Evan, and Hayden even went above and beyond to help me get a couple of straps around a high branch of a tree so I can hang a swing for my daughter. Even from the office standpoint, Kim makes scheduling so easy. I will definitely continue to use Tree Shepherds in the future.

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Reply from Tree Shepherds 2026.06.26

Thank you, Leigh! We appreciate your time and calling on Tree Shepherds to care for your trees. Hope your daughter and family enjoy the swing for years to come.

Sam Bunn 2026.06.25

     

My go to arborists. Very professional and safe. They go above and beyond to protect landscaping to the best of their abilities and respect your property. I've had 2 services about 3 years apart and they were both very high quality. These guys actually like trees and don't just hack away. I will only trust my tress with the Tree Shepherds.

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Reply from Tree Shepherds 2026.06.26

Thank you, Sam! We definitely don't hack or lion's tail trees. All of us at Tree Shepherds appreciate you allowing us to care for your trees.