Verified Company
Very good service. I was informed via WhatsApp one day in advance about where they would meet me at the hotel in Phuket. Upon arrival, I received a friendly welcome and were in the car within five minutes. The driver knew the roads well, avoided traffic jams, and made the ride smooth and comfortable. Highly recommended.
Mr Masinga was great ,enjoyed my ride from aiport to the hotel.
Reply from TravelThru
2025.12.16
Dear Mr/Ms Ntwanano Mathebula,
Thank you very much for your kind feedback.
We’re delighted to hear that Mr. Masinga provided a great service and that you enjoyed your ride from the airport to the hotel. We will be happy to pass your compliments on to him.
Thank you again for choosing our service and for taking the time to share your experience. We truly appreciate it.
Best regards,
Tan Mai
CEO and Founder
TravelThru
Thank you very much for your kind feedback.
We’re delighted to hear that Mr. Masinga provided a great service and that you enjoyed your ride from the airport to the hotel. We will be happy to pass your compliments on to him.
Thank you again for choosing our service and for taking the time to share your experience. We truly appreciate it.
Best regards,
Tan Mai
CEO and Founder
TravelThru
Great communication from the reps and we knew exactly what was happening from the moment we touched down. The service was prompt and timely. Just what was needed for weary travellers!
Reply from TravelThru
2025.12.16
Dear Mr/Ms Ernest Paul,
Thank you very much for your wonderful feedback.
We’re delighted to hear that the communication from our representatives was clear and that you felt well informed from the moment you landed. It’s great to know the service was prompt and timely, providing exactly what was needed for weary travelers.
Thank you again for choosing our service and for sharing your experience. We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Tan Mai
CEO and Founder
TravelThru
Thank you very much for your wonderful feedback.
We’re delighted to hear that the communication from our representatives was clear and that you felt well informed from the moment you landed. It’s great to know the service was prompt and timely, providing exactly what was needed for weary travelers.
Thank you again for choosing our service and for sharing your experience. We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Tan Mai
CEO and Founder
TravelThru
The driver was very friendly and polite.
Keep up the good work Mr.
Reply from TravelThru
2025.12.16
Dear Mr/Ms Mitul Karia,
Thank you very much for your kind feedback.
We’re happy to hear that the driver was very friendly and polite. Your encouraging words truly motivate us to keep up the good work and maintain a high standard of service.
Thank you again for choosing our service and for taking the time to leave this review. We truly appreciate it.
Best regards,
Tan Mai
CEO and Founder
TravelThru
Thank you very much for your kind feedback.
We’re happy to hear that the driver was very friendly and polite. Your encouraging words truly motivate us to keep up the good work and maintain a high standard of service.
Thank you again for choosing our service and for taking the time to leave this review. We truly appreciate it.
Best regards,
Tan Mai
CEO and Founder
TravelThru
Driver was late. Had to wait
Reply from TravelThru
2025.12.16
Dear Mr/Ms Bharati Ramrekha,
We sincerely apologize for the inconvenience caused by the driver arriving late and for the waiting time you experienced. This is certainly not the level of service we aim to provide, and we truly regret the negative impact this had on your experience.
If you require any further assistance or would like us to review this matter in more detail, please do not hesitate to contact us via email at npu@travelthru.com so we can check and support you accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our service.
Best regards,
Tan Mai
CEO and Founder
TravelThru
We sincerely apologize for the inconvenience caused by the driver arriving late and for the waiting time you experienced. This is certainly not the level of service we aim to provide, and we truly regret the negative impact this had on your experience.
If you require any further assistance or would like us to review this matter in more detail, please do not hesitate to contact us via email at npu@travelthru.com so we can check and support you accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our service.
Best regards,
Tan Mai
CEO and Founder
TravelThru
Impeccable service !
Reply from TravelThru
2025.12.16
Cher/Chère Mr/Ms Raul Petrascu,
Merci beaucoup pour votre retour. Nous sommes ravis d’apprendre que vous avez trouvé notre service impeccable. Votre satisfaction est très importante pour nous et nous motive à continuer à offrir un service de qualité.
Merci encore pour votre confiance et d’avoir choisi notre service. Au plaisir de vous accompagner à nouveau prochainement.
Cordialement,
Tan Mai
PDG et fondatrice
TravelThru
Merci beaucoup pour votre retour. Nous sommes ravis d’apprendre que vous avez trouvé notre service impeccable. Votre satisfaction est très importante pour nous et nous motive à continuer à offrir un service de qualité.
Merci encore pour votre confiance et d’avoir choisi notre service. Au plaisir de vous accompagner à nouveau prochainement.
Cordialement,
Tan Mai
PDG et fondatrice
TravelThru
Hat alles perfekt geklappt. Der Fahrer war höflich und ist sehr sicher gefahren. Bin rundum zufrieden
Reply from TravelThru
2025.12.16
Sehr geehrte/r Herr/Frau Mr/Ms Volker Flebbe,
vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass alles perfekt geklappt hat und Sie mit der höflichen sowie sicheren Fahrweise des Fahrers rundum zufrieden waren. Ihre Zufriedenheit ist für uns sehr wichtig und bestätigt unseren Anspruch an einen zuverlässigen Service.
Vielen Dank nochmals, dass Sie sich für unseren Service entschieden haben und sich die Zeit für diese Bewertung genommen haben. Wir wissen Ihr Vertrauen sehr zu schätzen.
Mit freundlichen Grüßen,
Tan Mai
CEO und Gründerin von TravelThru
vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass alles perfekt geklappt hat und Sie mit der höflichen sowie sicheren Fahrweise des Fahrers rundum zufrieden waren. Ihre Zufriedenheit ist für uns sehr wichtig und bestätigt unseren Anspruch an einen zuverlässigen Service.
Vielen Dank nochmals, dass Sie sich für unseren Service entschieden haben und sich die Zeit für diese Bewertung genommen haben. Wir wissen Ihr Vertrauen sehr zu schätzen.
Mit freundlichen Grüßen,
Tan Mai
CEO und Gründerin von TravelThru
Great service. Super convenient. Nive cars and polite drivers.
Reply from TravelThru
2025.12.16
Dear Mr Adrian Anh Tuan,
Thank you very much for your kind feedback.
We’re pleased to hear that you found our service great and super convenient, and that you appreciated the nice cars and polite drivers. Providing comfort and professionalism is always our goal.
Thank you again for choosing our service. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Tan Mai
CEO and Founder
TravelThru
Thank you very much for your kind feedback.
We’re pleased to hear that you found our service great and super convenient, and that you appreciated the nice cars and polite drivers. Providing comfort and professionalism is always our goal.
Thank you again for choosing our service. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Tan Mai
CEO and Founder
TravelThru
Completely unreliable despite paying in advance and confirming the drive and never arrived called the Driver several times at some point he just ended up rejecting my calls. Had to take a cab from Uber instead there’s no point in organizing a service with this company. They were completely a disaster. Left me stranded at the airport at midnight by myself
Reply from TravelThru
2025.12.14
Dear Mr/Ms RJS,
We sincerely sorry for the unacceptable experience you had with our airport transfer service. This is certainly not the level of service we aim to provide, and we fully understand how distressing it must have been to be left waiting at the airport at midnight, especially after your booking was prepaid and confirmed.
We are truly sorry for the inconvenience, frustration, and stress this incident caused you. Your experience is extremely important to us, and we take this matter very seriously.
To investigate this case thoroughly and take appropriate corrective action, could you please help us by providing your booking ID ? Once we receive this information, our team will immediately review the situation, including the driver’s conduct and communication failure.
Thank you for bringing this to our attention. We genuinely appreciate your feedback and hope to have the opportunity to address this issue properly and regain your trust.
Best Regards,
Phuong Ngo
We sincerely sorry for the unacceptable experience you had with our airport transfer service. This is certainly not the level of service we aim to provide, and we fully understand how distressing it must have been to be left waiting at the airport at midnight, especially after your booking was prepaid and confirmed.
We are truly sorry for the inconvenience, frustration, and stress this incident caused you. Your experience is extremely important to us, and we take this matter very seriously.
To investigate this case thoroughly and take appropriate corrective action, could you please help us by providing your booking ID ? Once we receive this information, our team will immediately review the situation, including the driver’s conduct and communication failure.
Thank you for bringing this to our attention. We genuinely appreciate your feedback and hope to have the opportunity to address this issue properly and regain your trust.
Best Regards,
Phuong Ngo