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Rachel Barr did an outstanding job explaining everything I questioned about my travel. Very knowledgeable customer service.
Reply from Monster Reservations Group
2025.12.14
Your positive feedback is greatly appreciated! We’re overjoyed to have contributed to your travel joy and look forward to helping you explore more amazing destinations with Monster Reservations Group!
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We want to say thank you to Monster for affordable travels and an easy process. Candace B. was our guest service agent to help us a few months ago. The vacationwas nice and everything she told to us was true. Thank you all for everything.
Reply from Monster Reservations Group
2025.12.13
Your 5-star review made our day! We are committed to delivering excellent experiences. Looking forward to welcoming you back soon!
Went on vacation to Waikiki and just ran into issues. It took time away from my vacation and son’s graduation to get some issues resolved. Now my first vacation went as expected. This one just failed.
Reply from Monster Reservations Group
2025.12.13
Elated to receive your 5-star review! We love making travel dreams come true and are glad we could do that for you. Monster Reservations Group is excited to be part of your future excursions!
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Beau Clark with Monster Group was incredibly helpful and professional throughout the entire process. He carefully walked me through my package step by step, thoroughly reviewed all the details, and made sure I understood everything before moving forward. His clear explanations, patience, and willingness to answer all of my questions made the experience smooth, reassuring, and truly stress-free.
Reply from Monster Reservations Group
2025.12.13
Thanks for the glowing review! We’re delighted to have been a part of your travel experience and are glad we could exceed your expectations. Safe travels, and we hope to assist you again soon!
Poor customer service. Missed my flight to DR. No one from Monster told me in advance that you need to fill out an apply for an “eticket” in advance. Attempted it last minute. Website malfunctioned temporarily and I missed the flight. Also, no one told me if I rescheduled a second time and cancelled, I would loose the credit. If I knew that I would have reconsidered canceling. The first time it wasn’t even my fault. Monster should credit me the $300+ I lost sadly when it wasn’t even my fault. Why would anyone do business with this unprofessional company. Someone needs to hire good supervisors to train employees correctly.
Reply from Monster Reservations Group
2025.12.13
We apologize for falling short of your expectations. Please contact us at resolutions@monsterrg.com so we can resolve this issue.
Mary McCray was very helpful and patient while working through our reservation options.
Reply from Monster Reservations Group
2025.12.13
Appreciate your kind words and 5-star rating! We strive for excellence and are glad you noticed. Monster Reservations Group is here whenever you need us!
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Ben Denton provided excellent service. Answered all my questions. Outstanding customer service.
Reply from Monster Reservations Group
2024.03.08
Elated to receive your 5-star review! We love making travel dreams come true and are glad we could do that for you. Monster Reservations Group is excited to be part of your future excursions!
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5 star Service! The Associate wasvery helpful and personable.
He provided an Excellent Customer Experience and should be commended for Exceptional performance. Thanks so much!
Reply from Monster Reservations Group
2025.12.13
Appreciate your kind words and 5-star rating! We strive for excellence and are glad you noticed. Monster Reservations Group is here whenever you need us!
Ben Denton was extremely helpful with rebooking of my vacation package. Ben was very patient and attentive to my concerns. Great customer service and would highly recommend Monster Reservations for your time share travel.
Reply from Monster Reservations Group
2025.12.13
Thank you for your wonderful 5-star review! We’re thrilled to be part of your travel journey and are glad we can make it more enjoyable. Looking forward to assisting with your future adventures!
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