Verified Company
Gavin was very helpful. I was unsure of what exactly I had paid for and he sent me two links which should clear my concerns up. I'm older and he took the time to explain things. Way to go Gavin!
Reply from Monster Reservations Group
2025.12.13
Delighted to see your 5-star rating! At Monster, we strive to make every experience memorable. Come back and visit us again soon!
My customer service agent Monica was very kind and relatable. She made me feel seen and heard through the phone. She answered all my questions and provided me with more information I did not know.
I took one star away because I should have 36 months to use my multi stay vacation, but it’s showing 18 months on their end.
But I would rate Monica 5 stars ⭐️ ⭐️⭐️⭐️⭐️
Reply from Monster Reservations Group
2025.12.13
We’re elated to hear about your fantastic experience with us! Your feedback is invaluable. Monster Reservations Group welcomes you back anytime!
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Allie Knapp was very considerate about what I’m going through with my transportation
Thanks Allie for being sympathetic to my situation
Reply from Monster Reservations Group
2025.12.13
Thank you so much for your 5-star review! We're thrilled to hear you enjoyed your experience with Monster. We look forward to serving you again soon!
Josiah Dailey was very helpful in scheduling my vacation. He found out what was most important to me and made sure that I got everything I was looking for with my package. I am extremely excited to go on my vacation and I'm glad I got Josiah on the phone to help me make it happen.
Reply from Monster Reservations Group
2025.12.13
Delighted to see your 5-star rating! At Monster, we strive to make every experience memorable. Come back and visit us again soon!
Alyssa freneto was my agent ahe was patient understanding and clear on all my questions at I was not gonna book until she explained everything thanks to good training..lol
Reply from Monster Reservations Group
2025.12.13
Thank you for your wonderful 5-star review! We’re thrilled to be part of your travel journey and are glad we can make it more enjoyable. Looking forward to assisting with your future adventures!
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Rachel B. proved to be an exceptional professional to collaborate with. She demonstrated a thorough understanding of our travel requirements, meticulously managing bookings and ensuring that all relevant details were communicated to us promptly. Her diligence made the preparation for our travel needs straightforward, instilling confidence that all aspects were expertly handled.
Reply from Monster Reservations Group
2025.12.13
Your fantastic review is much appreciated! We love to hear from satisfied guests. Monster Reservations Group is always here to assist you!
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Carrie Hartley, this experience was excellent, she was very professional, a very great person to have on your team,my pleasure.
Reply from Monster Reservations Group
2025.12.12
Thank you for rating us so highly! Your satisfaction is our reward. We hope to have the opportunity to serve you again at Monster Reservations Group!
Eli Caskey helped me with all of my questions. I am now working on taking a cruise, and I will use Eli to make all of my arrangements.
Reply from Monster Reservations Group
2025.12.12
Your fantastic review is much appreciated! We love to hear from satisfied guests. Monster Reservations Group is always here to assist you!
Allie Knapp was very patient explaining all of the options from my purchase. She is an asset to your team.
Reply from Monster Reservations Group
2025.12.12
Happy to see your positive feedback! It fuels our passion for delivering top-quality service. Monster Reservations Group is eager to assist you again!
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IF I COULD GIVE NO STARS I WOULD – Absolute Nightmare of a Booking Experience
This was, without question, the worst experience I have ever had trying to book a vacation. What should have been exciting turned into hours of frustration, deception, and wasted time.
Bait-and-Switch Advertising:
The offers advertised by Booksi are misleading at best. The “deal” you’re lured in with is NOT the deal you end up getting. Once you’re on the phone, the price, terms, and availability magically change.
Hidden Fees & Aggressive Upselling:
Be prepared for nonstop upselling and surprise fees that were never clearly disclosed upfront. What looks affordable online quickly becomes overpriced once they start stacking add-ons and “mandatory” charges.
Booking & Availability Issues:
Availability is a joke. Dates that appear open suddenly aren’t. Resorts that are advertised are “limited” or “no longer available,” conveniently pushing you toward more expensive alternatives.
Customer Service & Refund Problems:
Customer service is disorganized and frustrating. Getting clear answers is nearly impossible, and refunds feel intentionally complicated. You’re bounced around instead of helped.
Company Structure Confusion:
To make matters worse, Booksi is part of Monster Reservations Group, which only adds another layer of confusion and finger-pointing when issues arise.
Staff Experience:
Josiah was easily one of the worst representatives I’ve ever dealt with—dismissive, unhelpful, and added to the frustration. The only reason this experience wasn’t even worse is because Carnell genuinely tried his best to assist, and I give him credit for that effort.
Final Verdict:
This company is a complete waste of time. The stress, misleading practices, and lack of transparency make it absolutely NOT worth it.
🚫 I would never recommend Booksi or Monster Reservations Group to anyone. DO NOT WASTE YOUR TIME.
Reply from Monster Reservations Group
2025.12.12
Thank you for letting us know about your experience. We apologize for any inconvenience and want to make it right. Please email us at resolutions@monsterrg.com.
I spoke with Carrie Hartley about my vacation package. She's been the first person to actually give me information about my trips. Thanks ms. Hartley for your professionalism and for being so nice and informative.
Reply from Monster Reservations Group
2025.12.12
We're overjoyed to receive your positive feedback! Thank you for choosing Monster. We hope to have the pleasure of assisting you again!
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