Tranquility Funeral Services Inc. Reviews

Thank you for taking the time to leave us your thoughts Paul. It was our privilege to look after your family.

Karleigh and Scott. First, I would like to offer my condolences to you on your loss. The loss of a loved one can be very stressful. However, I would also like to address your slanderous and inaccurate review. I have to point out you said you had been waiting 2 days for us to email you. This is not true; you contacted us on July 2 in the afternoon. We emailed you the information sheet at 4 pm that day. You called at 11 a.m. on July 3; you spoke with Kyla, demanding to know why we had not called you. We had not told you we would be calling you. We were waiting for your email back, which, at that point, we had not received. Kyla told you she would be able to help you by getting some information from you, and we could take care of the documents right away. You told her to forget it, that you would call another company and leave us a bad review. That is what happened. It was not 2 days, and the reason we had not emailed you back was because we had not heard from you via email for whatever reason. It had been much less than 24 hours since your first contact, not 2 days. You claim we left your Grandmother in the morgue and that we do not care, and this was horrifying. These are unreasonable claims. We checked with the hospital and your Grandmother was not yet ready for release to us, ( the hospital is usually 24-72 hours before they release a deceased person), this is beyond our control. We cannot, by law, remove a deceased person unless they are released by the hospital to us, and when documents have been signed by the family, only then can we proceed with the transfer from a hospital. So to Scott's point, we did not drop the ball. If you had been more reasonable and talked to Kyla instead of cutting her off and not letting her help you, we would have been able to assist you. We have helped care for families for the past 24 years, without any complaints ever, like the one you are falsely making. We would not have been in business this long serving our community without compassion and care. What would be our motive to not provide the services we offer? We take great offense to your comments about only caring about money and that we do not care for the deceased or their family. With all due respect, you do not know us and have no right to make such slanderous comments. We have a stellar record with the BAO (Bereavement Authority of Ontario). We all care deeply about the families and the deceased for whom we care for. Why else would we enter into funeral services as a career to not care for your needs? Because we have been very successful across Ontario, as a family owned funeral home alternative for 24 years, we are absolutely dedicated to service, thousands of families can attest to this. Because we take great offense to damage to our stellar reputation in the community, I will have no choice but to take legal action against both of you, Karleigh and Scott, for your libellous, malicious, and false claims that can be disproven. If you do not edit and/or remove your slanderous comments in your Google review, you will hear from our legal team. I have forwarded your contact information to them. Your grief does not give you the right to slander our company and damage our reputation falsely, especially when we were here to help you. You are legally responsible and liable for anything you post on the internet, including Google reviews. Damages will be at your expense if you both do not rectify this immediately.

Karleigh and Scott. First, I would like to offer my condolences to you on your loss. The loss of a loved one can be very stressful. However, I would also like to address your slanderous and inaccurate review. I have to point out you said you had been waiting 2 days for us to email you. This is not true; you contacted us on July 2 in the afternoon. We emailed you the information sheet at 4 pm that day. You called at 11 a.m. on July 3; you spoke with Kyla, demanding to know why we had not called you. We had not told you we would be calling you. We were waiting for your email back, which, at that point, we had not received. Kyla told you she would be able to help you by getting some information from you, and we could take care of the documents right away. You told her to forget it, that you would call another company and leave us a bad review. That is what happened. It was not 2 days, and the reason we had not emailed you back was because we had not heard from you via email for whatever reason. It had been much less than 24 hours since your first contact, not 2 days. You claim we left your Grandmother in the morgue and that we do not care, and this was horrifying. These are unreasonable claims. We checked with the hospital and your Grandmother was not yet ready for release to us, ( the hospital is usually 24-72 hours before they release a deceased person), this is beyond our control. We cannot, by law, remove a deceased person unless they are released by the hospital to us, and when documents have been signed by the family, only then can we proceed with the transfer from a hospital. So to Scott's point, we did not drop the ball. If you had been more reasonable and talked to Kyla instead of cutting her off and not letting her help you, we would have been able to assist you. We have helped care for families for the past 24 years, without any complaints ever, like the one you are falsely making. We would not have been in business this long serving our community without compassion and care. What would be our motive to not provide the services we offer? We take great offense to your comments about only caring about money and that we do not care for the deceased or their family. With all due respect, you do not know us and have no right to make such slanderous comments. We have a stellar record with the BAO (Bereavement Authority of Ontario). We all care deeply about the families and the deceased for whom we care for. Why else would we enter into funeral services as a career to not care for your needs? Because we have been very successful across Ontario, as a family owned funeral home alternative for 24 years, we are absolutely dedicated to service, thousands of families can attest to this. Because we take great offense to damage to our stellar reputation in the community, I will have no choice but to take legal action against both of you, Karleigh and Scott, for your libellous, malicious, and false claims that can be disproven. If you do not edit and/or remove your slanderous comments in your Google review, you will hear from our legal team. I have forwarded your contact information to them. Your grief does not give you the right to slander our company and damage our reputation falsely, especially when we were here to help you. You are legally responsible and liable for anything you post on the internet, including Google reviews. Damages will be at your expense if you both do not rectify this immediately.

On behalf of all of the staff thank you for your kind words Roy, we appreciate that. We were glad to be of service to you and your family. We strive to serve every family with the same care we would our own family. It is very nice to hear your appreciation. Thanks again.