Verified Company
I highly recommend Tranquility Cremation Services. During a very difficult time after the loss of my mother, I reached out to Tranquility in Hamilton. From the first phone call I was treated with kindness and respect. John walked me through every step with compassion and patience. He returned every call promptly and was very accommodating in seeing me on short notice. Throughout the whole process I felt confident that my mother was being treated with dignity. Thank you John and Tranquility.
This is a delayed review, however I would like to thank Tranquility for their exceptional service. My husband passed away very unexpectedly under difficult circumstances. Chris was compassionate and guided me through the process which included out of province arrangements. Their kindness and understanding made the journey so much easier.
During one of the most difficult times of my life, Tranquility Services provided exceptional care and support. Their compassion, professionalism, and attention to detail made the process of saying goodbye to my mother a little easier. From the first interaction, their team was kind, understanding, and patient, ensuring that every aspect was handled with respect and dignity.
Their customer service was truly outstanding, going above and beyond to provide comfort and guidance through this heartbreaking experience. I am deeply grateful for their support and highly recommend Tranquility Services to anyone in need during such a difficult time.
I have had the very unfortunate loss of 3 of my close family members this year. Upon arrival to Tranquility early this year I was overwhelmed and lost of how to proceed. From the moment I arrived John greeted me with patience and compassion. John helped walk me through each step and allowed me the opportunity to have my family’s remains returned to accommodate my schedule. Although each loss was unique John made the process seem less and much easier.
I appreciate each interaction with John this year and can not Thank You enough.
I would highly recommend Tranquility and the service they offer. Thank You for being a resourceful and personable support during these difficult moments.
Shout out to John.
Highly recommend; you will not be disappointed.
I contacted Tranquility because they had the best price I could find online for cremation. As such, I was not expecting exceptional service, but that’s exactly what I got. I had to deal with many people after my mum’s death, and Lesia was the most professional, helpful, kind, and genuine person of them all.
Thank you for all your help, Lesia.
Our family would like to thank the fantastic staff at Tranquility for taking excellent care of Dad and making the entire process as easy as possible. It is an excellent cremation service and we would highly recommend it to anyone.
Reply from Tranquility Funeral Services Inc.
2024.07.16
Thank you for taking the time to leave us your thoughts Paul. It was our privilege to look after your family.
I wish I could rate it zero stars. Absolutely atrocious practice. I would not recommend or trust leaving your loved one in their care. The lack of respect for both the person that has passed and the family is very disappointing.
Dropped the ball completely on this. During a difficult time Tranquility has been no help to us or my grandmother. You are supposed to make this process easier on all parties involved and have made it difficult, horrifying, angering, and upsetting.
Just from calling a new place today, My grandmother will be picked up within the hour and cremated tomorrow. Do better.
Reply from Tranquility Funeral Services Inc.
2024.07.08
Karleigh and Scott. First, I would like to offer my condolences to you on your loss. The loss of a loved one can be very stressful. However, I would also like to address your slanderous and inaccurate review. I have to point out you said you had been waiting 2 days for us to email you. This is not true; you contacted us on July 2 in the afternoon. We emailed you the information sheet at 4 pm that day. You called at 11 a.m. on July 3; you spoke with Kyla, demanding to know why we had not called you. We had not told you we would be calling you. We were waiting for your email back, which, at that point, we had not received. Kyla told you she would be able to help you by getting some information from you, and we could take care of the documents right away. You told her to forget it, that you would call another company and leave us a bad review. That is what happened. It was not 2 days, and the reason we had not emailed you back was because we had not heard from you via email for whatever reason. It had been much less than 24 hours since your first contact, not 2 days. You claim we left your Grandmother in the morgue and that we do not care, and this was horrifying. These are unreasonable claims. We checked with the hospital and your Grandmother was not yet ready for release to us, ( the hospital is usually 24-72 hours before they release a deceased person), this is beyond our control. We cannot, by law, remove a deceased person unless they are released by the hospital to us, and when documents have been signed by the family, only then can we proceed with the transfer from a hospital. So to Scott's point, we did not drop the ball. If you had been more reasonable and talked to Kyla instead of cutting her off and not letting her help you, we would have been able to assist you. We have helped care for families for the past 24 years, without any complaints ever, like the one you are falsely making.
We would not have been in business this long serving our community without compassion and care. What would be our motive to not provide the services we offer? We take great offense to your comments about only caring about money and that we do not care for the deceased or their family. With all due respect, you do not know us and have no right to make such slanderous comments. We have a stellar record with the BAO (Bereavement Authority of Ontario). We all care deeply about the families and the deceased for whom we care for. Why else would we enter into funeral services as a career to not care for your needs? Because we have been very successful across Ontario, as a family owned funeral home alternative for 24 years, we are absolutely dedicated to service, thousands of families can attest to this.
Because we take great offense to damage to our stellar reputation in the community, I will have no choice but to take legal action against both of you, Karleigh and Scott, for your libellous, malicious, and false claims that can be disproven. If you do not edit and/or remove your slanderous comments in your Google review, you will hear from our legal team. I have forwarded your contact information to them.
Your grief does not give you the right to slander our company and damage our reputation falsely, especially when we were here to help you. You are legally responsible and liable for anything you post on the internet, including Google reviews. Damages will be at your expense if you both do not rectify this immediately.
We would not have been in business this long serving our community without compassion and care. What would be our motive to not provide the services we offer? We take great offense to your comments about only caring about money and that we do not care for the deceased or their family. With all due respect, you do not know us and have no right to make such slanderous comments. We have a stellar record with the BAO (Bereavement Authority of Ontario). We all care deeply about the families and the deceased for whom we care for. Why else would we enter into funeral services as a career to not care for your needs? Because we have been very successful across Ontario, as a family owned funeral home alternative for 24 years, we are absolutely dedicated to service, thousands of families can attest to this.
Because we take great offense to damage to our stellar reputation in the community, I will have no choice but to take legal action against both of you, Karleigh and Scott, for your libellous, malicious, and false claims that can be disproven. If you do not edit and/or remove your slanderous comments in your Google review, you will hear from our legal team. I have forwarded your contact information to them.
Your grief does not give you the right to slander our company and damage our reputation falsely, especially when we were here to help you. You are legally responsible and liable for anything you post on the internet, including Google reviews. Damages will be at your expense if you both do not rectify this immediately.
I would not recommend using or trusting Tranquility for any of your loved ones. Can't say why because of threats.
Reply from Tranquility Funeral Services Inc.
2024.07.08
Karleigh and Scott. First, I would like to offer my condolences to you on your loss. The loss of a loved one can be very stressful. However, I would also like to address your slanderous and inaccurate review. I have to point out you said you had been waiting 2 days for us to email you. This is not true; you contacted us on July 2 in the afternoon. We emailed you the information sheet at 4 pm that day. You called at 11 a.m. on July 3; you spoke with Kyla, demanding to know why we had not called you. We had not told you we would be calling you. We were waiting for your email back, which, at that point, we had not received. Kyla told you she would be able to help you by getting some information from you, and we could take care of the documents right away. You told her to forget it, that you would call another company and leave us a bad review. That is what happened. It was not 2 days, and the reason we had not emailed you back was because we had not heard from you via email for whatever reason. It had been much less than 24 hours since your first contact, not 2 days. You claim we left your Grandmother in the morgue and that we do not care, and this was horrifying. These are unreasonable claims. We checked with the hospital and your Grandmother was not yet ready for release to us, ( the hospital is usually 24-72 hours before they release a deceased person), this is beyond our control. We cannot, by law, remove a deceased person unless they are released by the hospital to us, and when documents have been signed by the family, only then can we proceed with the transfer from a hospital. So to Scott's point, we did not drop the ball. If you had been more reasonable and talked to Kyla instead of cutting her off and not letting her help you, we would have been able to assist you. We have helped care for families for the past 24 years, without any complaints ever, like the one you are falsely making.
We would not have been in business this long serving our community without compassion and care. What would be our motive to not provide the services we offer? We take great offense to your comments about only caring about money and that we do not care for the deceased or their family. With all due respect, you do not know us and have no right to make such slanderous comments. We have a stellar record with the BAO (Bereavement Authority of Ontario). We all care deeply about the families and the deceased for whom we care for. Why else would we enter into funeral services as a career to not care for your needs? Because we have been very successful across Ontario, as a family owned funeral home alternative for 24 years, we are absolutely dedicated to service, thousands of families can attest to this.
Because we take great offense to damage to our stellar reputation in the community, I will have no choice but to take legal action against both of you, Karleigh and Scott, for your libellous, malicious, and false claims that can be disproven. If you do not edit and/or remove your slanderous comments in your Google review, you will hear from our legal team. I have forwarded your contact information to them.
Your grief does not give you the right to slander our company and damage our reputation falsely, especially when we were here to help you. You are legally responsible and liable for anything you post on the internet, including Google reviews. Damages will be at your expense if you both do not rectify this immediately.
We would not have been in business this long serving our community without compassion and care. What would be our motive to not provide the services we offer? We take great offense to your comments about only caring about money and that we do not care for the deceased or their family. With all due respect, you do not know us and have no right to make such slanderous comments. We have a stellar record with the BAO (Bereavement Authority of Ontario). We all care deeply about the families and the deceased for whom we care for. Why else would we enter into funeral services as a career to not care for your needs? Because we have been very successful across Ontario, as a family owned funeral home alternative for 24 years, we are absolutely dedicated to service, thousands of families can attest to this.
Because we take great offense to damage to our stellar reputation in the community, I will have no choice but to take legal action against both of you, Karleigh and Scott, for your libellous, malicious, and false claims that can be disproven. If you do not edit and/or remove your slanderous comments in your Google review, you will hear from our legal team. I have forwarded your contact information to them.
Your grief does not give you the right to slander our company and damage our reputation falsely, especially when we were here to help you. You are legally responsible and liable for anything you post on the internet, including Google reviews. Damages will be at your expense if you both do not rectify this immediately.
I was looking for the simplest way to cremate my dad and Tranquillity provide the service that is exactly what I wanted with fair price. Thera the funeral director is very kind and patient and answered all my questions and keep me updated on the whole process. The staffs at the office are very sincere and helpful. I definitely recommend Tranquility for direct cremation service. 👍👍👍
We were recently supported by Holly and her staff at the Brantford location of Tranquility Burial and Cremation Services Inc. We experienced a tragic incident resulting in a death that had us feeling lost and overwhelmed. Holly's compassionate guidance through the steps of arranging a meaningful service and resting place for our loved one was invaluable. Through her kindhearted efforts and her dedication to ensuring the best for our family, she provided so much comfort to us. Our very difficult situation became manageable under her guidance and left us with cherished memories. Thank you.
