Das Angeln ist teuer, was ich durch die seltenen und großen Fischarten noch okay finde. Wir hatten jedoch leider eine wirklich toxische Atmosphäre am Wasser. Der Angelguide von einem Freund von mir war extrem unfreundlich. Er hat keine Fragen zu den Fischen beantwortet. Wenn man kleine Fehler gemacht hat (wir sind Anfänger und haben das auch kommuniziert) hat er uns angeschrieen oder auf die Finger geschlagen!
Reply from Topcats
Hi Jonathan, thank you for your feedback. We are very concerned to hear about your experience, as providing a welcoming and safe environment—especially for beginners—is our top priority. What you’ve described is highly abnormal for our team. We are dealing daily for anglers of all abilities.
Our guides are deeply passionate about the welfare of these rare fish and often use hands-on instruction to ensure that they and the fishing tackle are handled correctly. However, it sounds like there was a significant communication breakdown and a misunderstanding of those intentions. We never want a guest to feel mistreated, and if there was a problem, then please you should have contacted one of the management team before you left.
We would like to look into this further and speak with the guides involved. Could you please contact us at marketing@topcats.com so we can discuss this directly and make things right and fully understand the issue for the future?
Our guides are deeply passionate about the welfare of these rare fish and often use hands-on instruction to ensure that they and the fishing tackle are handled correctly. However, it sounds like there was a significant communication breakdown and a misunderstanding of those intentions. We never want a guest to feel mistreated, and if there was a problem, then please you should have contacted one of the management team before you left.
We would like to look into this further and speak with the guides involved. Could you please contact us at marketing@topcats.com so we can discuss this directly and make things right and fully understand the issue for the future?