Tipsy Teapot Restaurant Reviews

Hi Michael. We've taken your review seriously and have reviewed our CCTV from the period surrounding your visit. We cannot find anyone waiting 35 minutes - or anything close to that - without being served, nor can we identify any incident matching the one you've described.
You also refer to “waiters” chatting to each other, whereas our front-of-house team on duty were female waitresses, which makes it even more difficult for us to identify the visit you're describing.
If you did visit us, please contact us directly with your approximate arrival time and where you were seated so we can investigate further.

Hi Zena,
We’re sorry that your family celebration didn’t take place with us as planned. However, having spoken directly with our General Manager, who handled your booking, we do need to clarify some of the details in your review.
There was no mention during the booking process that a dog would be attending, nor did our manager confirm on two occasions that dogs were permitted. We have also thoroughly checked our King’s Lynn website, and it does not state that the restaurant is dog-friendly.
There may have been some confusion with our Lincoln venue. Lincoln has a separate bar area where we can accommodate guests with pet dogs while still considering customers who may have allergies or a fear of dogs. Unfortunately, the layout of our King’s Lynn venue does not provide a suitable separate area, which is precisely why we do not advertise it as dog-friendly.
We have also reviewed the CCTV footage from your arrival. It shows that Kerry remained polite while explaining the venue policy and trying to handle the situation. We appreciate that you were disappointed, but we were equally disappointed by the way she was spoken to while carrying out her role. Quite unnecessary for a situation that wasn't of her making.
As we couldn’t accommodate your dog inside the restaurant, a full refund was issued immediately. We’re pleased another venue was able to accommodate your party and that your family celebrations could continue. *Update* you've since edited your review to include screenshots of asking Google if we are dog friendly. Unfortunately Google has pulled information from a misinterpreted TripAdvisor review from January 2026 where a customer complained of a 'picketline of dogs' outside. Googles AI has assumed this to mean that we are dog friendly inside the restaurant rather than only outside and has resulted in giving you the incorrect information. Our own website states clearly that dogs are welcome outside and only service dogs inside. I'm sorry that Google AI has returned incorrect information to you however we are not in control of how third party applications generate their information.

Thank you for visiting and for your kind comments about our venue and team. We’re sorry the food was a little lacklustre on this occasion - we’ll certainly pass your feedback on to the kitchen.
As for the gentlemen’s toilets, Tipsy Teapot has quite literally been built by just two people - so only two pairs of hands! If someone could invent a 52-hour day, we promise they’d be finished by now 😂 They are still a work in progress and will receive the same Tipsy treatment as the ladies’ loos as soon as those hands (mine and my husbands) get a spare moment.
We hope you enjoyed the festival and that you’ll pop in again if you’re back in the area.