Trust. That's how I feel when I leave my 80lb baby GS. I trust she is in good hands. I trust they are going to be kind to my baby. I trust she is going to look amazing when I pick her up.
Reply from TidyDog
2025.12.13
Karen, thank you SO MUCH for the wonderful review! S is an amazing dog, and BOY can she talk. :P
I had a very positive experience with Tidy Dog Donelson! I brought in my 15 year old dachshund who has been having mobility issues and my 3 year old dachshund. Both have severe separation anxiety from me, but the staff took care of them both while keeping a close eye on them even during their wait. They even gave my older dog extra attention with an additional staff member while he was nervous while he was getting trimmed/cut. He had some matting on his backside because of not being able to walk for the past couple of months and they were able to take care of all that while making him as comfortable as he could be. Specifically went to them because of their Senior Comfort option! Great experience, and I will be back and exclusively using them!
Reply from TidyDog
2026.05.30
Thank you Chad! L&T are sweethearts and are welcome back anytime. :)
Canât really say much but beware of where youâre sending your dogs. As long as it took to pick up a doordash order i watched a lady (a worker) yell at the dogs rudely trying to rush them inside from a bathroom break. idk i wouldnât want some random lady speaking to my animals in a tone she ainât got no right speaking in.
Reply from TidyDog
2026.05.18
Hello Lilly,
You're referring to Emily, our General Manager. Those are her personal dogs, and she has just gotten done with a course of meds after the dog got an insect bite on the face and had a reaction. Straight out, straight back in, no strolling, no sniffing.
We appreciate your concern, everyone is just fine. :)
You're referring to Emily, our General Manager. Those are her personal dogs, and she has just gotten done with a course of meds after the dog got an insect bite on the face and had a reaction. Straight out, straight back in, no strolling, no sniffing.
We appreciate your concern, everyone is just fine. :)
I have taken my dogs to Tidy Dogs for years. This was the first visit since they changed ownership. I am extremely disappointed in the cut. He is all gapped up. One eyebrow is shaved so short it looks like itâs gone. Heâs just a mess. He was depressed for 2 days after this haircut. And I paid $138.00 for this, call me stupid đ.
Reply from TidyDog
2026.05.06
Hi Anita, thank you for being a long-time TidyDog customer â we genuinely appreciate it.
We were surprised to read this, because the older gentleman who dropped off and picked up your dog on 4/25 reviewed the groom with our team at pickup and approved it before leaving. Every dog that goes through our Donelson shop is checked by three sets of eyes â the the groomer, a QC check from another groomer and a final QC at pickup â and we always invite the person collecting the pet to look the dog over and flag anything they'd like adjusted right then and there. Nothing was raised at that time.
We also offer The Perfect Groom Guarantee (https://tidydog.pet/the-perfectgroom-guarantee/) â if a groom isn't right, just call us and we'll make it right at no cost. We never received a call, text, or email from you. Had we heard from you in the six days between the appointment and this review, we would have happily had you back in to fix anything you weren't happy with, and if we truly missed something, we are happy to drive to you to make it right.
The offer still stands. Please reach out and we'll take care of it.
â The TidyDog Donelson Team
We were surprised to read this, because the older gentleman who dropped off and picked up your dog on 4/25 reviewed the groom with our team at pickup and approved it before leaving. Every dog that goes through our Donelson shop is checked by three sets of eyes â the the groomer, a QC check from another groomer and a final QC at pickup â and we always invite the person collecting the pet to look the dog over and flag anything they'd like adjusted right then and there. Nothing was raised at that time.
We also offer The Perfect Groom Guarantee (https://tidydog.pet/the-perfectgroom-guarantee/) â if a groom isn't right, just call us and we'll make it right at no cost. We never received a call, text, or email from you. Had we heard from you in the six days between the appointment and this review, we would have happily had you back in to fix anything you weren't happy with, and if we truly missed something, we are happy to drive to you to make it right.
The offer still stands. Please reach out and we'll take care of it.
â The TidyDog Donelson Team
Previous owners were top notch. New ownership, doesn't compare. Have sent several friends in the area to have their dogs groomed. Dogs were injured, grooming quality terrible. Will not send any more business to this place.
Reply from TidyDog
2026.05.06
A note for anyone reading this review:
By the reviewer's own words, they did not bring a dog to TidyDog â they have "sent friends." There are no dates, no pet names, no service details, and we have no customer record under "The Lucky Pupp." A complaint with no traceable appointment isn't something we can investigate or fix.
TidyDog Donelson came under new ownership in 2024. The new entity grew the team, retrained on safety and QC standards, and every groom now passes through three sets of eyes â main groomer, a second groomer who checks everything over, and a final QC at pickup. We also opened a second location and stand behind every visit with our Perfect Groom Guarantee (https://tidydog.pet/the-perfectgroom-guarantee/): if something isn't right, call us and we'll fix it, no charge.
â The TidyDog Donelson Team
By the reviewer's own words, they did not bring a dog to TidyDog â they have "sent friends." There are no dates, no pet names, no service details, and we have no customer record under "The Lucky Pupp." A complaint with no traceable appointment isn't something we can investigate or fix.
TidyDog Donelson came under new ownership in 2024. The new entity grew the team, retrained on safety and QC standards, and every groom now passes through three sets of eyes â main groomer, a second groomer who checks everything over, and a final QC at pickup. We also opened a second location and stand behind every visit with our Perfect Groom Guarantee (https://tidydog.pet/the-perfectgroom-guarantee/): if something isn't right, call us and we'll fix it, no charge.
â The TidyDog Donelson Team
Very disappointed in the final results of my dogâs grooming. Trim was uneven in places. Most concerning was the cut he had on his leg when I picked him up. Wonât be taking him back.
Update: The owners response to this original post contains inaccurate information. Look at the before and after photos and you decide if they did a good job on my dog.
2nd Update:
I never saw or spoke with a second groomer. I NEVER said âhe looked goodâ. When I questioned the lady about the cut on his leg, she said âitâs just a scrape-he probably did it on the doorâ. She never mentioned him jumping during grooming. In fact she commented that he stood up on that grooming table âlike a show dogâ. Note the uneven cut of the hair on his ears and his chest in the photos.
Reply from TidyDog
2026.04.17
Kathy,
1. Max, like every dog, went through a full QA process from a second groomer before finishing his grooming. At pickup we asked you to look over Max's groom and identify if there were any issues or adjustments you'd like made. Our team looks over every dog again at pickup time as well. You said he looked good and raised no issues about cut/unevenness. If there was a grooming issue or minor styling adjustment request, it would have been done right then and there for no charge.
2. Your photo is a closeup where Max jerked during his leg grooming and caused a small clipper burn about 1/8-1/4" long - judging by the size of your finger in the photo for reference. Unfortunately it does happen from time to time, especially with jumpy puppies.
UPDATE - We saw your edit alleging "inaccurate information" and we're not sure what is inaccurate in what we wrote above. Max is an Aussiedoodle puppy that has been groomed appropriately short for the upcoming Nashville late spring/summer.
1. Max, like every dog, went through a full QA process from a second groomer before finishing his grooming. At pickup we asked you to look over Max's groom and identify if there were any issues or adjustments you'd like made. Our team looks over every dog again at pickup time as well. You said he looked good and raised no issues about cut/unevenness. If there was a grooming issue or minor styling adjustment request, it would have been done right then and there for no charge.
2. Your photo is a closeup where Max jerked during his leg grooming and caused a small clipper burn about 1/8-1/4" long - judging by the size of your finger in the photo for reference. Unfortunately it does happen from time to time, especially with jumpy puppies.
UPDATE - We saw your edit alleging "inaccurate information" and we're not sure what is inaccurate in what we wrote above. Max is an Aussiedoodle puppy that has been groomed appropriately short for the upcoming Nashville late spring/summer.
Very pleased with the new ownership and management! Prices more reasonable and the experience has been upgraded. My dog Dapper loves going there now.
Reply from TidyDog
2025.08.09
Jeffery, thank you VERY much for the great review! And Dapper is a great pup, even if he's half kangaroo. :P
The booking system is really confusing. Youâre asked to request an appointment based on the availability shown online, but most of the time they call back and say that time actually isnât available. It feels like youâre just guessing rather than booking a real time slot. Iâve never had to âguessâ a companyâs availability before
Reply from TidyDog
2026.03.09
Hi Maggie â thanks for the feedback.
The time you select online is a request, not an automatic booking. We review each request before confirming so we donât overfill the schedule and end up keeping dogs here longer than they should be.
That extra step lets us plan the day carefully so each dog receives proper attention and is ready around the expected time rather than waiting in a kennel for hours.
If you request several days in advance we can usually match your preferred time closely, and about a week out we can almost always accommodate it.
â TidyDog
The time you select online is a request, not an automatic booking. We review each request before confirming so we donât overfill the schedule and end up keeping dogs here longer than they should be.
That extra step lets us plan the day carefully so each dog receives proper attention and is ready around the expected time rather than waiting in a kennel for hours.
If you request several days in advance we can usually match your preferred time closely, and about a week out we can almost always accommodate it.
â TidyDog
Unprofessional and rude to me as I tried to book an appointment for the first time. Canât say anything to quality of grooming as I cancelled my appointment but quality of service was not good.
Reply from TidyDog
2026.03.09
Gabe, you:
1) made an Online Booking directly request on our TidyDog website
2) our appt system immediately sent you both a text message and email confirming your request
3) we confirmed a date/time with you in the same text message thread
4) we sent you our standard new customer online deposit payment link (which uses Square and is a Square URL - https://square.link/u/nslFwgLj) in that text message thread
5) You then said we were acting odd, unprofessional, that you were put off by all this and inferred we might be scamming you
6) We cancelled your appointment, per your request
7) You proceeded to leave 1 star reviews everywhere you could
Here's the screenshot of the SMS conversation in full: https://tidydog.pet/wp-content/uploads/2026/02/20260216-tidydog-gabe-b-online-booking-sms-conversation.jpg
Bizarre.
1) made an Online Booking directly request on our TidyDog website
2) our appt system immediately sent you both a text message and email confirming your request
3) we confirmed a date/time with you in the same text message thread
4) we sent you our standard new customer online deposit payment link (which uses Square and is a Square URL - https://square.link/u/nslFwgLj) in that text message thread
5) You then said we were acting odd, unprofessional, that you were put off by all this and inferred we might be scamming you
6) We cancelled your appointment, per your request
7) You proceeded to leave 1 star reviews everywhere you could
Here's the screenshot of the SMS conversation in full: https://tidydog.pet/wp-content/uploads/2026/02/20260216-tidydog-gabe-b-online-booking-sms-conversation.jpg
Bizarre.
Verified
Unprofessional and rude to me as I tried to book an appointment for the first time. Can't say anything to quality of grooming as I cancelled my appointment but quality of service was not good.
Reply from TidyDog
2026.02.16
Gabe, you:
1) made an Online Booking directly request on our TidyDog website
2) our appt system immediately sent you both a text message and email confirming your request
3) we confirmed a date/time with you in the same text message thread
4) we sent you our standard new customer online deposit payment link (which uses Square and is a Square URL - https://square.link/u/nslFwgLj) in that text message thread
5) You then said we were acting odd, unprofessional, that you were put off by all this and inferred we might be scamming you.
Here's the screenshot of the SMS conversation in full: https://tidydog.pet/wp-content/uploads/2026/02/20260216-tidydog-gabe-b-online-booking-sms-conversation.jpg
Bizarre. Regardless, we wish you and your pets the best.
1) made an Online Booking directly request on our TidyDog website
2) our appt system immediately sent you both a text message and email confirming your request
3) we confirmed a date/time with you in the same text message thread
4) we sent you our standard new customer online deposit payment link (which uses Square and is a Square URL - https://square.link/u/nslFwgLj) in that text message thread
5) You then said we were acting odd, unprofessional, that you were put off by all this and inferred we might be scamming you.
Here's the screenshot of the SMS conversation in full: https://tidydog.pet/wp-content/uploads/2026/02/20260216-tidydog-gabe-b-online-booking-sms-conversation.jpg
Bizarre. Regardless, we wish you and your pets the best.