Thoroughbred did a great job identifying the problems with my 2014 Mazda 6. Services were reasonably priced, everything was thoroughly explained, and the free shuttle was very helpful. I will return to them for my future car care needs.
Thank you so much for the great review, Bob! We’re glad we could help identify the issues with your 2014 Mazda 6 and make everything clear along the way. It’s great to hear the pricing, explanations, and free shuttle all made the experience easier for you. Thank you for choosing Thoroughbred Auto Care! We are here anytime you need our service!
Denise Johnson2025.12.11
Thoroughbred truly left a lasting impression on my husband and I. From the time we called to schedule an appointment, to us picking it up. They communicated with us throughout the process and gave us a quick thorough review of our vehicles. I highly recommend them to anyone looking for auto care specialists. We will only be doing business with them for our automotive needs from now on!
Thank you for sharing your experience, Denise! We’re really happy to hear that you and your husband had such a positive experience with us during the inspection and replacement of engine and cabin air filter on your Chevrolet Silverado.It’s always our goal to keep you informed and make the process as smooth as possible. We are grateful for your recommendation and we will be here whenever you need our service!
OtakuNikks2025.11.18
These guys were great they had great customer support and help me resolve my issue I had
Alexis, thank you for sharing your experience. We’re truly glad we had the opportunity to address the issue with your oil change and make things right for you. Our team is committed to standing behind our work and supporting our customers whenever something doesn’t go as expected, and we’re happy to know you left satisfied with the outcome of our customer service.
We appreciate you giving us the chance to resolve the situation and look forward to helping you again whenever you need us.
Carlos Mireles2025.11.05
I called to ask for a quote on a oil change and the gentlemen who picked up the phone lied to me and said I need to get fuel additives because newer Hondas require them. That’s the first time I’ve ever heard that and I’ve gotten plenty of oil changes for my car in the past. Not sure if he was new or something but doesn’t seem trustworthy.
Hi Carlos, thank you for sharing your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
To clarify, fuel additives are no longer required by Honda as they have been in the past, however they are still recommended by Honda to help keep the fuel system clean and maintain performance. We strive to maintain factory maintenance standards and transparency. We understand how that information may have caused confusion, and we’ll make sure our team communicates this more clearly moving forward. We value your trust and would appreciate the opportunity to speak with you directly to address your concerns.
Carole Manges2025.10.31
They are comprehensive, through and compassionate!
Thank you for taking the time to share your feedback, Carole! We’re glad to hear you had a great experience at Thoroughbred Auto Care. Our team always aims to provide thorough, honest, and compassionate service, it means a lot to know it shows. We´re here anytime you need our service!
Jeffrey DiLallo2025.10.09
Rip off place. Just tried to charge me over $600 for a job that requires removing 2 bolts and replacing the part (which I supplied).
Thank you for your response; however, your claims do not hold up. My specific request was for an estimate for the removal and replacement of the rearward, left, front control arm for which I was supplying the OEM replacement part. ALL of your obfuscations do not change the fact that, with the specific work for which I requested an estimate, you provided an estimate in excess of $600. I had already done the control arm on the right, front BY MYSELF in my driveway, so I know EXACTLY how much time is required for this job. It took me just over 30 minutes. So, unless your hourly rate is $1200.00/hour, your estimate was absurdly out of line.
Additionally, the week before you had charged my stepmother $70 to locate and repair a slow leak in the right, front tire of her M-B SUV. Any reputable shop would have charged approximately half that amount.
Hi Jeff, We’re sorry to hear you feel that way. To clarify, you requested a price before we had a chance to inspect your vehicle or confirm that the control arm you brought was actually needed. The estimate we provided included the correct installation procedure and a required alignment to ensure safe operation after replacement.
At Thoroughbred Auto Care, we generally do not install customer-supplied parts because we can’t verify their quality, fitment, or warranty coverage. When we do make exceptions, the labor rate is adjusted slightly to account for the added risk and lack of parts warranty protection.
Our pricing reflects professional, warrantied work performed by trained technicians using the proper tools and procedures — not just “removing two bolts.” We pride ourselves on being honest, transparent, and focused on doing the job right, not cutting corners.
If you’d like to review the estimate or discuss what’s involved in that repair, we’d be happy to go over it with you directly.
Hi, Tunji! Thank you for the giving Thoroughbred Auto Care a 5-star review. We're glad to hear you found our team excellent and professional. We appreciate you trusting us with your oil change and look forward to helping with your car care needs in the future!
Al'monique Vaughan2025.09.19
Great communication and straight forward. Definitely appreciate the honesty and willingness to be up front about my car versus just trying to make a buck. Awesome!!!!
Thank you for the awesome feedback! We’re so glad to hear you appreciated our clear communication and honesty while working on your BMW. Being upfront about your car’s needs is always our priority we want you to feel confident in the service you receive. We truly appreciate your trust and look forward to helping you again at Thoroughbred Auto Care!
EJ McNiff2025.09.10
Thoroughbred was an absolute pleasure to work with—patient, easygoing, and incredibly thorough. I came in with only a vague description of an issue with my emergency brake, and they didn’t just shrug it off. Instead, they performed a full inspection at a very fair price, identified and fixed the problem, and went above and beyond by providing a comprehensive overview of my car’s overall condition. The photos and videos they shared made it easy for me to understand what was happening now and what maintenance I should plan for in the future.
All of this was done in just a few hours. I’ll 100% be bringing my car back here and fully trust them as my go-to partner for keeping my car in top shape.
Thank you for the amazing feedback!, EJ! We’re so glad you had such a positive experience at Thoroughbred Auto Care. Taking the time to fully inspect your emergency brake, identify the issue, and give you a clear overview of your car’s overall condition is exactly the level of care we aim for. We truly appreciate your trust and look forward to being your go-to shop for keeping your car in top shape!
sgtmshuck12025.09.09
Been using them for years. John is very helpful and the mechanics can handle most repairs with ease. If you live nearby and like a small hometown business, definitely look into them. I prefer them over a dealer.
Thank you for your kind words and future recommendations. We are pleased you had a great experience and looking forward to taking care of any future care care needs.
Thank you for the 5-star rating, Sandra! We’re glad we could take care of the tire replacement on your Subaru and get you safely back on the road. We truly appreciate your trust and look forward to serving you again at Thoroughbred Auto Care!
Thank you for the 5-star review, Walt! We’re glad we could take care of the tire repair on your RAM 1500. We truly appreciate your trust and look forward to helping with any future service needs!
Elaine Schneider2025.08.27
Ease of scheduling an appointment, knowledge and friendliness of staff, and efficient and timely work done on my car!
Thank you for the great feedback, Elaine! We’re glad scheduling was easy and that our knowledgeable, friendly staff could take care of your Hyundai with a brake fluid service and tire rotation. It’s wonderful to hear the work was done efficiently and on time, we truly appreciate your trust and look forward to seeing you again at Thoroughbred Auto Care!
Jorge Tomaylla2025.08.25
Polite, professional staff that get to the point. They also facilitate their services through a shuttle system that can take you to work, which is very thoughtful and a great deal for the customer.
Thank you for the great feedback, Jorge! We’re glad our polite and professional staff made your Honda Civic’s state inspection a smooth experience. It’s wonderful to hear you found our shuttle service thoughtful and convenient. We truly appreciate your trust and look forward to seeing you again at Thoroughbred Auto Care!
Sarah Siperko2025.08.22
So glad I found this shop! My included maintenance contract with the BMW dealership ran out and they wanted to charge a ridiculous amount for oil changes and filters so I looked around and found this shop figured I’d give it a try and I’m so glad that I did! The customer service is excellent and very thorough. Will be continuing to go here for maintenance.
Update: have continued to use Thoroughbred for oil changes, brakes, tire repair, etc and every service experience has been excellent.
Thank you so much for giving us a try, Sarah! Were glad we could assist you with the oil change for your BMW X5. t means a lot to hear that you had a great experience with our team, and we’re excited to be your go-to shop for maintenance. Thanks for choosing Thoroughbred Auto Care!
Thank you for taking the time to share your feedback, John! Happy we could help out replace the evaporation control canister on your Toyota. Thank you for your trust and support. We truly look forward to serving you again at Thoroughbred Auto Care!
Karen Dawson2025.08.20
Made an appointment for drop off at 7:30am days in advance. By 4:30 they still hadn't looked at it, waited until the next morning at 10:00 to call, still not even looked at. I just went and picked up my vehicle. If you're backed up call and say something. I could've just waited to take my car in.
Hi Karen,
Thank you for your feedback and we’re sorry to hear that you were disappointed with your recent experience. We always aim to be transparent about our repair timelines, and we regret that there was a misunderstanding.
When your vehicle was dropped off, we clearly communicated that it would need to remain with us for multiple days due to the nature of the repair and several other factors. While we understand your need for timely updates, our team also informed you during your follow-up call that the vehicle would be evaluated the following morning, which is consistent with the original expectations we set.
We completely understand that being without your vehicle is inconvenient, and we do our best to set realistic timeframes upfront so our customers can plan accordingly. We appreciate your feedback and will continue working on improving communication where needed. We value your time and appreciate you considering our shop. If you'd like to discuss this further, please feel free to contact us directly, our main number is 301-317-7886.
Roy-Richard Cruz2025.08.18
Johnny and Tiffany were very friendly and professional. To top it off they show amazing patriotic support!🫡
Thank you for the kind words, Roy! We’re so glad to hear we made your visit such a positive one with our friendliness and professionalism. We’re happy you felt well taken care of and we look forward to serving you again at Thoroughbred Auto Care!
Michelle Reed Miller2025.08.18
Trustworthy, reliable and flexible/fast scheduling.
Thank you for the great feedback, Michelle! We’re so glad you found our service trustworthy, reliable, and easy to schedule. We appreciate your trust and look forward to helping you again at Thoroughbred Auto Care!
Mitchell Wilson2025.08.14
I would recommend this shop to anyone and everyone considering a new mechanic. They are honest, communicative, friendly, direct, and knowledgeable. Every time I call them or walk through the door they remember my name ever since my first month with them as a customer. My family has had a family mechanic we have been seeing for three generations, and I choose thoroughbred over them because they are just that good. Can't recommend highly enough!
Mitchell, we truly appreciate your generous words and the trust you’ve placed in us. Earning your business over a mechanic your family has trusted for generations is an honor we don’t take lightly. Our team works hard to deliver honest, knowledgeable, and personalized service every time, and it’s rewarding to know that’s what you’ve experienced. We look forward to continuing to take great care of you and your vehicles for years to come.
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