Thinklaser Reviews

Lee Mullen 2025.09.23

     

So impressed with the service from Think Laser & and in particular Gavin who not only fixed our issue quickly, but went out of his way to ensure we get the best out of our Laser Cutter. Great guy. We'll definitely be using Think Laser in the future :)

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Reply from Thinklaser 2025.10.24

Hi Lee,
Thank you for your fantastic feedback! We’re delighted to hear that Gavin was able to resolve the issue quickly and help you get the most from your laser cutter. We really appreciate your kind words and look forward to supporting you again in the future.

— The Thinklaser Team

R Parkes 2025.09.22

     

Outstanding friendly service. Gavin is very knowledgeable and willing to give advise with helpful tips . THANK YOU.

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Reply from Thinklaser 2025.10.24

Hi R Parkes,
Thank you for your kind review. We’re pleased to hear you received outstanding service and found Gavin’s advice helpful. Your feedback means a lot to us — we’ll be sure to share it with him.

— The Thinklaser Team

Mark Pike 2025.09.19

     

Amazing professional service by Gavin. Arrived on time, no fuss and talked through all he was doing and any problems with the machine fairly, never pressured into buying unnecessary new parts ( which some other companies do! ). Highly recommended. See you next year!

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Reply from Thinklaser 2025.10.27

Thanks, Mark! Great to hear Gavin’s visit went smoothly and that you appreciated his honest approach. We’ll make sure he sees your comments — and we’ll see you next year for the next check-up!

— The Thinklaser Team

Barnaby Garrood 2025.08.29

     

Amazing service. I called on Thursday night as I needed a job doing quickly, and the wonderful Matthew did it for me first thing Friday. Really got us out of a pickle. We will definitely be using them again!

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Reply from Thinklaser 2025.10.27

Thanks, Barnaby! We’re pleased Matthew could step in and get things sorted quickly for you. We’ll be sure to let him know how much you appreciated his help. Look forward to working with you again soon!

— The Thinklaser Team

Tish Mazza 2025.08.28

     

Mr Gavin provided an excellent service. punctual, well-prepared, and very knowledgeable. He quickly diagnosed and replaced the laser tube with great care, while also sharing valuable tips on maintenance, calibration, and Lightburn. Highly professional, attentive, and friendly — we’ll definitely continue working with them in the future.

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Reply from Thinklaser 2025.10.24

Thanks, Tish! We’re glad Gavin was able to help with the laser tube replacement and share some useful maintenance and LightBurn tips. We’ll be sure to pass on your feedback to him — and we look forward to working with you again.

— The Thinklaser Team

max Y 2025.07.17

     

The staff responded very quickly, were very patient and thorough in explaining the design of the product, the service was excellent and the price was the most affordable of the many companies asked!

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Reply from Thinklaser 2025.10.27

Thanks, Max! We’re glad you found the team helpful and that everything met your expectations — from the design support to the final price. We really appreciate your kind words and hope to work with you again.

— The Thinklaser Team

Lloyd Richards 2025.07.10

     

Great service and very helpful getting our laser problem solved. Thanks Gavin for all your help and time. Lloyd Richards Forefront Signs Ltd

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Reply from Thinklaser 2025.10.24

Hi Lloyd,
Thank you for your kind review. We’re pleased to hear that Gavin was able to resolve the issue and provide helpful support throughout. We appreciate you taking the time to share your experience and look forward to working with Forefront Signs again.

— The Thinklaser Team

Inkterior Art 2025.06.25

     

Recently needed assistance with my laser and they were friendly, prompt and extremely helpful

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Reply from Thinklaser 2025.10.24

Hi Inkterior Art,
Thank you for your kind review. We’re pleased to hear you found our team friendly, prompt, and helpful. It’s always great to know our support made a difference.

— The Thinklaser Team

Alisnotboring 2025.06.23

     

Super friendly and Helpful Team. Matthew & Gavin are knowlegable, skilled and passionate creatives. A very capable workshop that helped me out & even made some useful suggestions and amendments to make my project just that bit better.

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Reply from Thinklaser 2025.10.24

Thanks for your kind words! It’s great to hear that Matthew and Gavin were able to help and add some extra value to your project. We really appreciate your feedback and look forward to working with you again.

— The Thinklaser Team

Alexander Vassallo 2025.06.19

     

Matt at Thinklaser has given us excellent service for a number of years now. Highly recommend there laser marking facility. They offer honest, knowledgeable advice with absolutely no pressure to purchase.

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Reply from Thinklaser 2025.10.24

Thanks, Alexander! It’s great to hear that Matt has looked after you so well over the years. We really appreciate your kind words and recommendation — it means a lot to the whole team.

— The Thinklaser Team

James 2025.06.19

     

fantastic service from start to finish, made some custom items for me and came out looking amazing, very fast turnaround Thank you so much

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Reply from Thinklaser 2025.10.24

Thanks, James! We’re glad you were pleased with the custom pieces and how they turned out. Appreciate the kind words — and we hope to work with you again soon.

— The Thinklaser Team

Frome Hardware 2025.06.13

     

Outstanding service. Gavin gave a thorough service to both of our lasers and had lots of useful tips and chat in how to maintain them going forward. He recommended parts and helped sort out a new lens. 10/10

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Reply from Thinklaser 2025.06.18

Thank you very much for your kind words and the 5-star review.

We’re delighted to hear that you were pleased with the service provided by Gavin. Ensuring our customers’ laser systems are operating at their best — and that you’re confident in maintaining them going forward — is always a top priority for us. It’s great to know Gavin’s knowledge and recommendations were helpful, especially in sourcing the new lens.

We truly appreciate your feedback and your continued trust in Thinklaser. If there’s anything more we can do to support you and your team, please don’t hesitate to get in touch.

Warm regards,
The Thinklaser Team

Olli Coultas 2025.05.16

     

Gavin came in to help us with the commissioning of our new laser system, and then provide training on it's operation. Everything was set up promptly and the training was comprehensive and left us all feeling ready to get cutting. Really great stuff, very much appreciated!

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Reply from Thinklaser 2025.06.18

Hi Olli,

Thank you for taking the time to leave such a positive review.

We’re very pleased to hear that Gavin’s support during the commissioning of your new laser system and the subsequent training met your expectations. Ensuring that your team felt confident and ready to begin cutting is exactly the outcome we aim for, and it’s fantastic to know that the process was smooth and informative.

We greatly value your feedback and look forward to supporting Paxton Controls in the future. Please don’t hesitate to get in touch if you require any further assistance or advice.

Kind regards,
The Thinklaser Team

Kiran S 2025.04.23

     

I've had the pleasure of working with Thinklaser for a number of years. The customer support is excellent and they have always delivered. Extra big thanks to Phil, Gavin and Matthew.

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Reply from Thinklaser 2025.04.23

Hi Kiran,

Thanks so much for the brilliant review! It’s been a real pleasure working with you over the years, and we’re really pleased to hear you’ve had such a positive experience with our team.

A big shout-out from all of us to Phil, Gavin and Matthew—your feedback means a lot to them. We always aim to deliver great support, so it’s great to know it’s made a difference.

Looking forward to working with you again soon!

All the best,
The Thinklaser Team

Peter Ballard 2025.04.01

     

We approached Thinklaser with a new cutting job, they quickly assessed the job and costed it. They received the material we supplied and within days had delivered the parts of good quality. Quicker and cheaper than our previous supplier using a router and robot. Very pleased.

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Reply from Thinklaser 2025.04.02

Thanks so much, Peter!

We really appreciate your kind words. It’s fantastic to hear that you were happy with the quality, speed, and cost of our laser cutting service—especially compared to your previous supplier! We always aim to make things as smooth and efficient as possible, so it’s great to know we hit the mark.

If you ever need anything else, we’d love to help. Thanks again for choosing Thinklaser!

Best Regards,
The Thinklaser Team

The Dribbly Yak Company 2025.03.14

     

We cannot say enough about the guys at Thinklaser. We purchased a laser engraver around 6 years ago and through the expertise of these guys our business has went from strength to strength. A special mention to both Gavin and Gareth who have been amazing in helping us over the years even though we are based across the water in Northern Ireland. Thanks so much guys, we are very grateful customers!

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Reply from Thinklaser 2025.03.31

Thank you so much for your amazing review! It’s fantastic to hear that your Thinklaser Lightblade system has helped your business go from strength to strength over the years. Gavin, Gareth, and the whole team really appreciate your kind words – it’s always a pleasure working with you, no matter the distance! We’re so grateful for your support and look forward to being here for you whenever you need us. Wishing you continued success, and thanks again for being such a valued customer!

Mr J 2025.02.28

     

I contacted ThinkLaser as we had a problem with our laser cutter and it was in need of a service. Gavin was quick to reply, organised a call out with short notice. Gavin came to sevice our Boxford BGL460. Gavin was on time, easy to communicate with and had excellent technical knowledge. He soon got our machine up and firing again and working like a dream. Thank you Gavin and the team at ThinkLaser.

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Reply from Thinklaser 2025.02.28

Thank you, Mr. J, for your fantastic review! We're so pleased to hear that Gavin was able to get your Boxford BGL460 back up and running smoothly. Providing quick, reliable service and expert technical support is what we aim for, and it's great to know you had a positive experience. We’ll be sure to pass on your kind words to Gavin! If you ever need any further assistance, we’re always happy to help.

Aimee Hyde 2025.02.24

     

Have used Think Laser a few times now to service Laser Cutter. Very professional and always available if help is needed.

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Reply from Thinklaser 2025.02.28

Thanks so much, Aimee! We really appreciate you choosing Thinklaser for your laser cutter servicing. It’s great to hear that you’ve had a positive experience with our team—we’re always happy to help whenever you need us. Looking forward to working with you again in the future!

Osszian Solymos 2025.02.17

     

Gavin serviced our Boxford Laser Machine, he is knowledgeable and carried out a flawless service at a moments notice, got us back in business in no time. Highly recommend this company to anyone.

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Reply from Thinklaser 2025.02.17

Thanks, Osszian! We’re happy to hear Gavin was able to get your Boxford laser running smoothly so quickly. We know how important it is to minimise downtime, and it’s great to hear we could help. We really appreciate the recommendation and are always here for any future support!

Ben Thomas 2025.02.12

     

Super helpful company with an online chat platform and also the all important telephone number to contact them and speak to a person in real time. Knowledgeable and offered advice without being pushed into a sale. Cannot recommend Gareth enough. A credit to any company A+++

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Reply from Thinklaser 2025.02.17

Thanks, Ben! We're happy to hear that you found our support helpful. Gareth will appreciate the kind words. We always aim to offer advice without any pressure. Feel free to reach out anytime—you can count on us to be here when you need help!