Verified Company
Totally pleased with Dakota and his service of my system. He explained everything and cleaned it until it looked brand new
Reply from Certified Heating and Cooling Inc.
2023.01.24
Hi Chris: Thank you so much for your wonderful review and feedback! We love hearing that we are delivering on our pledge to provide Blue Ribbon Service Every Time while making a difference in the lives of our customers! Steven will be so pleased to hear that he provided knowledgeable, pleasant and informative service! Thank you for putting your trust in Certified Heating and Cooling! We look forward to continuing to serve you with your HVAC and electrical needs for many years to come! Our best, Your Certified Team
We had been dealing with a head scratcher of an issue with our Samsung HVAC unit. Darren stuck with the issue after finally receiving a new board from Samsung after 3 weeks. We ran into more issues when that new board wouldn’t communicate with thermostat & compressor. He stayed on the phone with Samsung support until the issue was finally resolved. It took hours upon hours. He wouldn’t leave until it was resolved.
Reply from Certified Heating and Cooling Inc.
2025.12.10
Thank you so much for sharing this experience. Complex system issues can feel overwhelming, and we’re truly grateful for your patience throughout the process. Darren’s commitment to staying on site, working closely with Samsung support, and sticking with the troubleshooting until every last detail was resolved is exactly the level of care we strive to deliver every day. We’re thrilled to hear everything is now operating as it should, and we appreciate you trusting us to see it through. If you ever need anything in the future, we’re always here to help keep your home comfortable.
I recently had Certified Heating and Cooling send Joe to check the pressure on my three month old system that was not controlling humidity. Joe was excellent. He was thorough, friendly, professional, and patient. He explained things clearly and did what was needed including addressing the refrigerant issues. Nick, the previous technician, also did a good job adjusting settings. Joe easily gets five stars.
Sadly, my experience with the company overall is very different. The installation was poorly coordinated. The salesperson who designed the ductwork layout was absent on install day. The install team openly admitted they had no direction and improvised the job. I was promised a follow up visit and inspection, and even received messages assuring me that I was not forgotten, but no one ever followed through. It has now been over three months.
This new 5-ton, fifteen thousand dollar system performed worse than the older & smaller 18-year antique unit it replaced. I expected the company to stand behind their work without me needing to push for it. Instead, they attempted to bill me for a service call that was the result of their own oversights. Only after pressing back did they do the work that should have been done from day one.
While Joe and Nick represented the company well, my overall impression is that Certified has too many layers, too little accountability, and poor follow through. For the price I paid, I expected proactive support and consistency. Instead, I spent months frustrated and had to advocate for myself to get acceptable performance. Joe gets five stars. The company gets two. I cannot recommend paying a premium for this provider.
Reply from Certified Heating and Cooling Inc.
2025.12.09
Thank you for sharing your experience with us. While we’re grateful to hear that Joe and Nick provided the level of care we expect from our team, we are truly sorry that the rest of your experience fell short. Your concerns about the installation process, communication, and follow-through are valid, and we appreciate you being candid.
Our leadership team has already spoken with you, reviewed the situation, and extended your maintenance agreement for the year. We want to reaffirm here what was expressed in that conversation: your comfort, confidence, and peace of mind matter deeply to us, and we are committed to making this right.
We are genuinely grateful that you allowed us the chance to address your concerns and get your system operating the way it should have from the beginning. If there is ever anything more you need, or if you have additional questions as you continue to monitor your system’s performance, please don’t hesitate to reach out. We appreciate you, and we truly value the opportunity to regain your trust.
Our leadership team has already spoken with you, reviewed the situation, and extended your maintenance agreement for the year. We want to reaffirm here what was expressed in that conversation: your comfort, confidence, and peace of mind matter deeply to us, and we are committed to making this right.
We are genuinely grateful that you allowed us the chance to address your concerns and get your system operating the way it should have from the beginning. If there is ever anything more you need, or if you have additional questions as you continue to monitor your system’s performance, please don’t hesitate to reach out. We appreciate you, and we truly value the opportunity to regain your trust.
Reply from Certified Heating and Cooling Inc.
2025.12.05
Thank you for sharing such a positive review. Our team works hard to deliver clear communication, quality workmanship, and dependable care, and it means a lot to see that reflected in your experience. We’re always here to help keep your home comfortable year-round.
Dakota was excellent.
Reply from Certified Heating and Cooling Inc.
2025.06.13
Thank you for the five-star review! We’re so glad to hear that Colin and James provided excellent service. At Certified Heating and Cooling, we’re proud to have team members who go above and beyond. We appreciate your support!
Promo thorough service
Reply from Certified Heating and Cooling Inc.
2025.12.05
We truly appreciate your kind words and the five-star rating. Providing reliable, top-tier service for every customer is what drives us each day, and we’re grateful you chose Certified for your home’s comfort.
Cesar was very courteous and knowledgeable. Excellent technician!!
Reply from Certified Heating and Cooling Inc.
2024.06.10
Dear Jennifer,
Thank you for your kind review! We're delighted to hear that Darren provided courteous and knowledgeable service. Your satisfaction is very important to us, and it's great to know that Darren met your expectations.
Thank you for choosing Certified Heating and Cooling. We look forward to serving you again in the future!
Best regards,
The Certified Heating and Cooling Team
Thank you for your kind review! We're delighted to hear that Darren provided courteous and knowledgeable service. Your satisfaction is very important to us, and it's great to know that Darren met your expectations.
Thank you for choosing Certified Heating and Cooling. We look forward to serving you again in the future!
Best regards,
The Certified Heating and Cooling Team
Cesar Creso was very thorough and conducted a comprehensive assessment of the HVAC system. He communicated his findings clearly. He is clearly a dedicated, trustworthy, and competent professional. I request that he be assigned for the next scheduled appointment on May 18, 1926
Reply from Certified Heating and Cooling Inc.
2025.01.02
Only with a thorough examination can a proper diagnosis be made - thank you Harold for the kind words! It was our pleasure to help with your HVAC maintenance; we're proud to have earned your trust.
Nick did a fantastic job, very professional, he explained everything he was doing, and cleaned up when finished.
Reply from Certified Heating and Cooling Inc.
2025.12.03
Thank you for the five stars! We’re so glad to hear Nick provided such a professional and thorough experience. He takes pride in explaining each step and leaving every space clean, and we’ll be sure to share your kind words with him. We appreciate you choosing Certified!
Our young man was very polite and kind. He explained what he was doing and what he was going to do. Since our last tech has moved up in management.
I asked that this young man do our semi annual maintenance checks.
Reply from Certified Heating and Cooling Inc.
2024.06.10
Dear Karen,
Thank you for your kind review! We're delighted to hear that our technician was polite, kind, and thorough in explaining his work. It's great to know that you were pleased with his service and have requested him for your future semi-annual maintenance checks.
Your satisfaction and trust mean a lot to us. Thank you for choosing Certified Heating and Cooling. We look forward to continuing to serve you with excellence.
Best regards,
The Certified Heating and Cooling Team
Thank you for your kind review! We're delighted to hear that our technician was polite, kind, and thorough in explaining his work. It's great to know that you were pleased with his service and have requested him for your future semi-annual maintenance checks.
Your satisfaction and trust mean a lot to us. Thank you for choosing Certified Heating and Cooling. We look forward to continuing to serve you with excellence.
Best regards,
The Certified Heating and Cooling Team
Derik was very professional and on time. He already scheduled the next appointment for June. Certified is a great company. Derik did an awesome job.
Reply from Certified Heating and Cooling Inc.
2022.06.20
Hi Gerardo: Thank you so much for this amazing review! It makes our day to hear how our technicians are making a difference in the lives of our customers! I know that Devin and Sean will be grateful to hear that they were able to provide timely, helpful, informative and thorough assistance for you! We are so happy to hear that we are living up to our pledge to provide Blue Ribbon Service Every Time! Thank you for being such a loyal customer; we look forward to continuing to serve you for many years to come! Our best, Your Certified Team
We had an older system that needed a good amount of work and decided best to replace the system. The sales process was all up front and clearly discussed. The install team was great, Hector and Will were on time, kept the area clean and showed how to operate. Highly recommend.
Reply from Certified Heating and Cooling Inc.
2025.12.03
Thank you so much for the wonderful review! We’re glad our team was able to walk you through the replacement process with clarity and transparency. Hector and Will take great pride in their work, and it’s fantastic to hear they delivered a smooth, clean, and professional install for you. We truly appreciate your recommendation and are grateful you chose Certified for your home’s comfort!