Verified Company
The waiting time was far too long, especially considering the place was not even busy. It took about half an hour for a drink to arrive after ordering, and nearly one hour for the food. The food was very average, particularly when considering the price.
Reply from The Ronie
Thank you for your feedback — we’re truly sorry to hear that your experience did not meet expectations.
The waiting time you described is certainly not the standard we aim to provide, especially during quieter periods, and we understand how frustrating that must have been. We will be reviewing this internally with our team to ensure better timing and service flow.
We’re also sorry that the food did not impress you as it should have, particularly in relation to value. Your comments are very important to us and will be taken seriously as we continuously work to improve both our quality and overall experience.
We genuinely appreciate you taking the time to share your thoughts and hope we may have the opportunity to welcome you again and provide a much better experience.
Kind regards,
The Ronie Team
The waiting time you described is certainly not the standard we aim to provide, especially during quieter periods, and we understand how frustrating that must have been. We will be reviewing this internally with our team to ensure better timing and service flow.
We’re also sorry that the food did not impress you as it should have, particularly in relation to value. Your comments are very important to us and will be taken seriously as we continuously work to improve both our quality and overall experience.
We genuinely appreciate you taking the time to share your thoughts and hope we may have the opportunity to welcome you again and provide a much better experience.
Kind regards,
The Ronie Team
