Not great !!!
It was an open day - small house in a central location - I was optimistic it might be "mine".
However,
*unable to access the garden,
*view 1 of the 3 bedrooms and
*the garage was also locked.
I took time off work to see the whole property with view to buying. Grrrrrrrrrr
Lady who showed me round was pleasant and on time.
Thank you for sharing Nina, and your 5 star review
Claire Harris2026.03.07
Our experience of buying via The Personal Agent has been very good. Daniel showed us the property & negotiated with us, he was very professional & friendly. Once we had agreed the purchase, Sarah took over and again she was a pleasure to deal with.
Thank you for your kind review and for taking the time to share your experience.
We’re really pleased to hear that you had such a positive experience buying through us. It’s great to know that Daniel was professional and friendly during the viewing and negotiation process, and that Sarah continued to provide excellent support once the purchase was agreed.
We’ll be sure to pass on your kind words to both of them. We hope you’re very happy in your new home and wish you all the very best for the future.
Kim Kerwood2026.03.07
Morgan was very helpful and friendly put yo-yo at ease
Great estate agent
We’re really pleased to hear that Morgan was so helpful and friendly, and that they were able to put you at ease throughout the process. We’ll be sure to pass on your lovely feedback.
Thank you again for your support and for choosing The Personal Agent.
Dear Bron,
Thank you for your lovely review! We're really pleased to hear that you found our team attentive. Providing great service and support is very important to us, so we truly appreciate you taking the time to share your feedback.
Hanna Roman2026.03.04
Rosie was lovely and answered all of my questions. Great communication from all involved.
Dear Hanna,
Thank you for your kind review! We're so pleased to hear that Rosie was able to help and answer all of your questions. It’s also great to know you experienced good communication from the whole team. We really appreciate you taking the time to share your feedback.
I previously had excellent experiences with The Personal Agent Stoneleigh business when buying and selling multiple properties.
I expected the same high standard from their Lettings business, but in comparison it was extremely disappointing.
As a landlord paying for a fully managed service, I received a level of management that fell far short of what I would consider acceptable.
Based on my experience, I would not recommend their lettings service.
We truly appreciate your review — thank you for your support!
Roisin Norris2026.02.26
Ray has been amazing! He responds promptly to emails and queries. We are very grateful to the personal agent for all their help and support. Thank you!
Thank you for your lovely feedback! We’re so pleased to hear Ray made the process smooth and easy for you.
Marise Dillon2026.02.26
A big thankyou to the personal agent team especially John & Mark at the Banstead office on the sale of my house but also on finding me a new home, great communication, reliable, responsive and totally professional. Really appreciate all the continued help.
Stephanie Foley at The Personal Agent has been outstanding throughout the deposit claim process for our rental property. From the very start, she was proactive in identifying items to claim, organised a meeting to agree on a clear plan of action, and kept us informed at every stage.
She was thorough in compiling the initial claims list, arranged contractor quotes promptly, and handled all communications with the tenants professionally. What stood out most was her attention to detail and willingness to go the extra mile to ensure nothing was overlooked.
It was clear she genuinely cared about getting the best outcome for us as landlords. I would highly recommend Stephanie and The Personal Agent to anyone looking for a reliable and dedicated lettings service.
We were in the process of purchasing a property through TPA. We instructed solicitors and paid for a Level 3 survey with a surveying company recommended by TPA.
Following the survey and legal enquiries, it became apparent that the property was not as advertised. After lengthy email correspondence and no responsibility being taken by TPA, the matter was referred to The Property Ombudsman. The Ombudsman’s findings made clear that the seller had informed TPA that the fourth bedroom did not have building regulation sign-off. Despite this, the property was still marketed as a four-bedroom home.
As a result, we experienced significant delays, wasted considerable time and effort, lost our buyer due to the delay, and have been left substantially out of pocket.
The Ombudsman awarded us financial compensation from TPA however, this amounted to less than one third of our overall financial.
Thank you for taking the time to share your feedback.
As this matter was referred to The Property Ombudsman, we feel it is important to clarify that the Ombudsman issued a formal decision and awarded compensation. The award reflected what was described as shared responsibility between the parties involved and the fact that, despite the issues identified, the transaction remained capable of proceeding.
We appreciate that the process was disappointing for you, and we recognise the time and effort involved in any property transaction. However, as the Ombudsman has now reviewed the matter and made a determination, we consider the issue to be formally concluded.
We wish you all the best in your future property search.
Verified Company
