Verified Company
Awful service. I was their tenant and they left me at the rental property without hot water for over two months. After around nine weeks of having no hot water as the hot water had broken, and having patiently waited for repairs to be made... I was forced to pay someone to fix the issue. Once I had paid for replacement parts and labour for the issue to be fixed, I was evicted by the letting agent & landlord. I always paid my rent and always paid my rent on time. I also endured two years at the property without any curtains or blinds for privacy at the windows, despite having mentioned on several occasions. The maintainence company consistently failed to manage and maintain the communal areas. A Letting Agent should remain unbiased and work to serve both the landlord and their tenant, yet this Lettings agent seemingly only want to serve the landlord for their own personal financial gain whilst treating the tenant in a disgraceful and disrespectful way. They ought to be ashamed of themselves. RIA LAWRENCE the branch manager threatened my guarantor over the phone and MICHELLE HOBBS the branch property manager is completely incompetent, not knowing how to successfully manage a property and the issues that may inevitably arise on occasion. You’re meant to receive a fair level of service within life, especially when you’re paying for someone’s services... I was ripped off and evicted for no reason, having then lost all my new furniture and possessions as I couldn’t afford to put them into a storage facility. The irony being that I always paid my rent and always paid my rent on time... they ought to be ashamed of themselves.
TENANTS PLEASE BE WARNED AND AVOID:
THE PROPERTY ADDRESS:
Flat 16 Park View,
Reigate.
LANDLORD:
Mrs Margarita Mosquera Rodriquez
Reply from The Personal Agent
2019.05.14
We have responded to the review you left for our Banstead branch, as follows:
We are sorry to hear about your experience. When we have spoken to you, we tried to explain that we needed to send the manufacturer in to repair the boiler and we explained the importance of the boiler being repaired by a professional and asked you not to fix the boiler yourself. Unfortunately, your workmanship led to the invalidation of the Landlords warranty. Due to the level of unpaid rent, a court summons was issued. As a result, we had to ask you to leave the property.
(Additional response for your re-post now)
We are disappointed to see that you have posted the same negative review that you posted some six weeks ago on our Banstead branch Google profile. We responded at the time to your review and identified that the actual facts of the matter were not as you had described.
We have since given you the opportunity to discuss the matter however you have declined.
Sadly posting the same inaccurate review does not resolve the matter and posting irrelevant personal images and comments does not help and we would ask you to refrain from this course of action which have been reported to Google.
Once again we would request that you get in touch so we can bring this matter to a close.
We are sorry to hear about your experience. When we have spoken to you, we tried to explain that we needed to send the manufacturer in to repair the boiler and we explained the importance of the boiler being repaired by a professional and asked you not to fix the boiler yourself. Unfortunately, your workmanship led to the invalidation of the Landlords warranty. Due to the level of unpaid rent, a court summons was issued. As a result, we had to ask you to leave the property.
(Additional response for your re-post now)
We are disappointed to see that you have posted the same negative review that you posted some six weeks ago on our Banstead branch Google profile. We responded at the time to your review and identified that the actual facts of the matter were not as you had described.
We have since given you the opportunity to discuss the matter however you have declined.
Sadly posting the same inaccurate review does not resolve the matter and posting irrelevant personal images and comments does not help and we would ask you to refrain from this course of action which have been reported to Google.
Once again we would request that you get in touch so we can bring this matter to a close.
