Charley O'Neill The Mortgage Mum Reviews

DKM 2025.11.24

     

Highly Recommend!!! Charley is extremely patient, helpful & professional. She is very thorough with the products. Charley helped us with our House Mortgage, where she provided multiple options and took time to explain each option in detail. Will always only go back to her for remortgage. Thank You Charley.

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Chris Ball 2025.11.20

     

Spoke to Charley at Emerald as my Mortgage term was coming to an end and I needed to seek options. Dealing with Charley couldn’t have been easier! Mortgage all sorted so quickly and efficiently. Much appreciated thank you!

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Libby Unsworth 2025.10.21

     

Charley has been absolutely amazing with helping us with our protection when buying our first house! Has been there from start to finish, answered all our questions, offered great advice and has amazing knowledge! Would definitely recommend Charley to anyone who is looking for help buying a house and needing protection and advice, and if we are to move again, Emerald Mortgages is the first place I would go to for help. If I could give more than 5 stars, I would!

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Reply from Charley O'Neill The Mortgage Mum 2025.10.21

Thank you for the review Libby - It's been a pleasure helping you with your protection arrangements, I'm so glad you've been happy with the service. You know where we are if you need us! Charley

Lauren Niemand 2025.10.08

     

Charley has been amazing, really helpful and transparent about what is available. Would recommend to anyone

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Reply from Charley O'Neill The Mortgage Mum 2025.10.10

Thank you Lauren! It’s been a pleasure helping you through the process!

Teresa 2025.09.16

     

I would recommend Charley to anybody looking for a mortgage. Her knowledge and service are second to none. Charley has navigated us through the mortgage and remortgage process several times, tailored it to our needs and always found us the best deal available. I wouldn’t go anywhere else.

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Reply from Charley O'Neill The Mortgage Mum 2025.10.10

Thank you so much ! It’s always a pleasure to help!

Amy Rowett 2025.07.27

     

I honestly couldn’t recommend Charley and her team enough. From start to finish of buying my first home which ended up taking a lot longer than expected…Charley supported me step by step and answered all questions and concerns that arose. It definitely wasn’t an easy journey for me but with the help of Charley and her team I stayed reassured at the hardest times and nothing was ever too much to ask for. I wouldn’t of been able to do this without your professional advice and service, so once again thank you for everything 🏠🔑❤️

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Reply from Charley O'Neill The Mortgage Mum 2025.10.10

Thanks Amy! What a journey that was, so glad to be there throughout! I hope you’re enjoying your home!

Laura Prats 2025.06.11

     

Charley is absolutely fantastic at her job. Full of knowledge and so fast and efficient, can't wait to work with her again in a few years time xx

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Reply from Charley O'Neill The Mortgage Mum 2025.10.10

Thank you Laura , I so appreciate this review and look forward to helping again in the future!

Hannah Waugh 2025.01.03

     

Charley was amazing to work with throughout the whole process, we felt really supported but also like Charley was invested in our journey which was a massive bonus as first time buyers! We still have a few little bits to go and Charley has continued to be so supportive. Highly recommend!

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Reply from Charley O'Neill The Mortgage Mum 2025.10.10

Thank you Hannah for this review, so glad that you felt do supported throughout! Charley

Jessica Newton 2024.10.23

     

Would definitely recommend Charley! She made the process so easy and seamless from start to finish. The different options she had for us we would never have been aware of without her knowledge and expertise!

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Reply from Charley O'Neill The Mortgage Mum 2024.10.23

Thank you Jess for the lovely review!

Jack Hemming 2024.10.14

     

Charley helped us buy our first home and she was amazing the whole way through. She was informative and set up meetings to help discuss our needs, the process and recommendations. As well as this, she keeps in touch to check everything is going okay and as first time buyers it was slightly daunting for us with the whole process. However Charley was very understanding and I'd recommend her to anybody looking to get a mortgage👍👍

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Reply from Charley O'Neill The Mortgage Mum 2024.10.23

Thank you so much for your kind words, they’re very much appreciated!

sarah allen 2024.10.11

     

I cannot recommend Charley enough. She literally moved heaven and earth and went above and beyond. From securing a mortgage offer that brokers before her said was impossible, to getting us across the line on completion day, acting as estate agent, solicitor and on many occasion a shoulder to cry on. Thankyou Charley! You're the best! Let's do it all again in 5 years 😂👍

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Reply from Charley O'Neill The Mortgage Mum 2024.10.23

Thank you so much for the lovely review! It’s been a pleasure and I look forward to helping again when you need me!

adam moosa 2024.05.08

     

It has been an absolute delight working with Charley. She has made what usually is an extremely stressful process pretty seamless. As first time buyers, she was so helpful and informative on the mortgage application process, protection options and just general advice for purchasing a property. We highly recommend using Charley's services if you are looking to buy or remortgage. Thanks so much for everything Charley! Jenifer & Adam

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Reply from Charley O'Neill The Mortgage Mum 2025.10.10

Thanks Adam for the lovely review!

david wilson 2024.05.07

     

Professional, knowledgeable, trustworthy and friendly - put us at ease during the whole process. Would highly recommend this team to get you the best deal

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Reply from Charley O'Neill The Mortgage Mum 2025.10.10

Thank you David for the lovely review, it was a pleasure to help!

Cathy Flynn 2024.04.10

     

Charley was so professional, friendly and helpful. She took the time to explain my mortgage renewal in detail and provided many options for me to choose from. Charley spent a great deal of time on finding me the best rate out there and was always on hand if I had a question during the process. I would highly recommend reaching out to Charley if you are looking for a personable, conscientious and informative broker. Thanks Charley for all your help!

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Reply from Charley O'Neill The Mortgage Mum 2025.10.10

Thanks Cathy for the review, I really appreciate it!

Liz Curtis 2024.04.09

     

Charley has been amazing throughout the whole process of remortgaging from explaining everything and answering even the tiniest question that I’ve had, and I’ve asked a lot. My mortgage situation was not straightforward but Charley fully understood what I needed and was able to secure an offer that met my needs and gave me the much needed reassurance I was looking for! I cannot recommend her highly enough!

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Reply from Charley O'Neill The Mortgage Mum 2025.10.10

Thanks Liz for the review, it was a pleasure to help you with your mortgage!

Sarah Penaluna 2024.02.19

     

Wow Charley was excellent, going over and above expectations to continually monitor the market. From the initial consultation she re-did my offer 3 times, ensuring that as the market changed I got the best deal available. Delighted to have had her help to navigate the ever changing rates. Thank you Charley, I will recommend you to everyone.

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Reply from Charley O'Neill The Mortgage Mum 2024.02.19

Hi Sarah, thank you so much for your kind words, this means so much to me. I am so pleased I was able to help save you money on your re-mortgage. It was a pleasure being able to get those better deals for you along the way and I look forward to working with you again in the future. Many Thanks, Charley

mikey o'neill 2023.12.07

     

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Reply from Charley O'Neill The Mortgage Mum 2024.02.19

Thank you!

Rachel Collison 2023.09.08

     

I have used Charley - the Mortgage Mum a few times now and will again. She is thorough and helpful and makes the whole process so much simpler than anyone else I’ve used/ spoken to before. Highly recommend.

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Reply from Charley O'Neill The Mortgage Mum 2024.02.19

Thank you so much for the review Rachel, I'm always happy to help! Many Thanks, Charley

Lee Jones 2023.09.06

     

Charley has been amazing throughout our whole moving process. She has been on hand to offer advice and reassurance and answer any questions we had. Our move was quite tricky and complicated at times, and Charley went above and beyond to ensure everything ran smoothly. I would definitely recommend Charley she has a huge amount of knowledge and got us the best mortgage deal possible, she is also friendly, helpful and approachable. Thank you for everything. Lee and Fay Jones

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Reply from Charley O'Neill The Mortgage Mum 2024.02.19

Thank you so much for your review Lee it is very much appreciated. I look forward to helping you in the future also.

Julian Titanium 2023.07.31

     

Charley's ability to clearly outline the steps involved in what can feel like an incredibly intimidating process was a huge relief to me. For anyone looking to take the step into property market, having the guidance from Charley to navigate the twists and turns is truly invaluable. Thank You for your clarity, professionalism and willingness to provide an outstanding service. J

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Reply from Charley O'Neill The Mortgage Mum 2024.02.19

Hi Julian, thank you so much for your kind words, they mean so much and I look forward to helping you again in the future. Best wishes, Charley.