The Great shutter company Reviews 2026

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4.9 | 398 total

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Sam Bentley 2026.10.07

The Great Shutter company provided an exceptional service and quality product. We couldn't be happier with our shutters we've had fitted. A worth while purchase. Thanks!!

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Reply from The Great shutter company 2026.10.07

Hi Sam - that's so great to hear. We are really pleased you have loved our service and your gorgeous shutters.

Best wishes,
Katie & The Great Shutter Co. Team

Peter Digby 2026.10.03

Terrible installation experience The awning itself appears to be of good quality and is functioning as expected so far. However, the installation process was extremely disorganized and unacceptable. The team came poorly equipped with only small ladders unsuited for the heavy lifting required, forcing me to provide proper equipment, such as scaffolding, ladders and a fork lift and even assist with the heavy lifting myself. To make matters worse, there was a lack of professionalism—no cleanup afterward or even basic courtesy like a thank you. Overall, I cannot recommend their services for anything beyond shutters.
Date of experience: 01 October, 2026

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Laura Banks 2026.10.01

The Great Shutter Co were recommended by family and friends, and this is the second time we’ve used them. Easy to arrange appointments, plenty of information and options available, and great communication throughout. The end result is fantastic — our windows have been completely transformed! The cherry on top is my parents receiving a John Lewis voucher for the referall! Would highly recommend...

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Reply from The Great shutter company 2026.10.01

Hi Laura, thanks so much for your lovely review. We are very happy to hear that you are happy with the shutters again. We'll be sending the vouchers out next week! Thanks for sharing the picture!

Best wishes,

Katie & The Great Shutter Co. Team

Bob Ireland 2026.09.18

Fitted 4 window blinds and two lantern roof blinds all brilliantly fitted just waiting for the shutters now .

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Reply from The Great shutter company 2026.09.18

Hi Bob, thank you for sending us your lovely review. We are so pleased to hear you like your new blinds. I saw the photos and they looked great!

Best wishes,

Katie & The Great Shutter Co. Team

Jon Ross 2026.08.28

Excellent end to end process. Mike’s visit to demonstrate the shutters, Katie’s support throughout the ordering and delivery, Lee and Harry’s visit to fit were all a pleasure. We are really pleased with the shutters and can recommend the Great Shutter company without reservation.

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Reply from The Great shutter company 2026.08.28

Hello Jon, and thanks for your lovely kind review. We really appreciate you taking the time to give us your feedback.

I hope you are enjoying your new shutters.

Best wishes,

Katie & The Great Shutter Co. Team

Joanna Reilly 2026.08.21

We have been waiting for nine months to have our shutters correctly installed. We chose this company as they were recommended by Brackenwood Windows. They came to us in July 2025 to measure up. We paid for their top of range shutters with express delivery and heard nothing from them again. Having chased several times for a delivery date they were finally delivered in December and of the five windows we ordered shutters for, only one fitted and even that is not correctly fitted. What we had not realised is that the shutters are ordered from China so obviously if a mistake is made with measurements we have to wait another 10 weeks for delivery (quite how measurement mistakes can be made when laser measurements were taken by a person who’s full time job it is to do so, is beyond me). We are now in May still with no delivery. We haven’t once been updated with regards to delivery timeframes without having to chase ourselves first. We have asked, I believe reasonably under the circumstances, for some kind of discount for huge delay in delivery, but that question has not been responded to and we still await installation. To add to the problems the beading around our brand new windows was damaged during fitting, this may or may not be rectified during the final installation, if it ever happens, but surely this should not have happened in the first place. I have held off for nine months from leaving this review in the hope that the company could resolve matters without me having to make this sorry story public. But this timeframe is simply too long to wait with no window coverings, no forthcoming updates and damage during installation. We have had to tape paper to the windows as the temporary paper blinds we were supplied also fell down the same day they were fitted. I cannot understand how, when shutters is the main item this company sells, how this could go so wrong. To update this review, the second installation was an even worse disaster than the first. None of the shutters fit and the actual fit of them was even more out of kilter than the first attempt. A refund was requested and received, but to add further insult to injury they would not come and remove the shutters for a month so we had to employ another firm to take them out and have our window installer take the debris away. There is absolutely no excuse for this situation. Simply shocking. We have had to order again from a different supplier who were astonished at the way the shutters were installed and the service we had received.

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Reply from The Great shutter company 2026.05.05

Dear Joanna, we would firstly like to apologise that this issue has been ongoing. On this occasion, went against our own policy of not measuring for shutters until after replacement windows had been fitted due to the risk that shutters may not fit or align with the new windows - ironically we did this to reduce the overall waiting time for you.

We worked off the window manufacturer's drawing. When we came to fit the shutters we had issues on 3 windows but were able to fit 2. We offered to plane the frames by 3mm on the day which would have meant we could have fitted all the shutters and achieved a perfect finish, but you declined that option due to warranty concerns which we assured would still be in place, but you wanted remake rather than alteration, which we agreed to at our cost.

We submitted a remedial to the shutter manufacturer and expected the remedial to be in production. Unfortunately, they had drawings to send us for approval and these were not sent. We therefore erroneously expected the new shutters to be in production.

This situation is definitely not the level of service we look to provide and we do apologise that we have not managed the situation as professionally as we should have.

We have offered you an installation date and we look forward to receiving your confirmation.

Best wishes,

The Great Shutter Co. Team

Catherine Walton 2026.08.19

Really pleased with our new shutters from The Great Shutter Company #thegreatshutterco ☺️

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Reply from The Great shutter company 2026.09.09

Hi Catherine, thanks for your lovely review and fabulous images. The shutters look great in that sunshine! Hope you are enjoying them.

Best wishes,

Katie & The Great Shutter Co. Team

Lynsey Dunckley 2026.08.13

Beautiful shutters! Beautiful shutters. Worked to our timescales very efficiently. Very professional and pleasant fitters. Katie was very helpful with queries and replied promptly. We’re going to order some more!
Date of experience: 11 August, 2026

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kev hutchings 2026.08.12

Very friendly staff and very informative

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Reply from The Great shutter company 2026.09.09

Hi Kev - that is very kind of you to say so! We hope you will love your new insect screens!

Best wishes,

Katie & The Great Shutter Co. Team

Sharon Way 2026.08.10

Absolutely beautiful shutters .came out straight away to measure up .when installing they were polite and removed the boxes and cleaned up after themselves.definitely recommend

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Reply from The Great shutter company 2026.08.11

Hello Sharon - that's great to hear you are so pleased with everything. Many thanks for sharing your review. We really appreciate this!

Best wishes,

Katie & The Great Shutter Co. Team

Elizabeth Platt 2026.08.09

Absolutely love our shutters, the service start to finish has been helpful & professional. Lee, the fitter was polite, friendly, clean and tidy. He explained the care and use of the shutters before leaving. Highly recommend and will use again!

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Reply from The Great shutter company 2026.08.10

Hi Elizabeth - thank you so much for your lovely review. We will make sure to pass on your kind words to Lee.

Delighted that you are happy with your new shutters and our service!

Best wishes,

Katie & The Great Shutter Co. Team

Nicola Protheroe 2026.08.06

So pleased with my new shutters. I was away when they were installed, but my husband sent photos. He told me how great they looked and when I got back they were even better close up. So elegant and professionally installed. I would definitely recommend The Great Shutter Company and wouldn’t hesitate to order from them in the future

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Reply from The Great shutter company 2026.08.10

Always nice to come home and get that wow factor. We often fit when customers are away on holiday and they love seeing their new shutters on their return.

Thanks for your custom Nicola and for taking the time to review.

Mike and the team

Bethany Stubbings 2026.08.05

We went for the life time warranty shutters. With black out. Nothing was too much trouble for these guys. It was a 3 month turn around from ordering them. They made sure everything was perfect. We wouldn’t use anyone else and would recommend these guys to anyone who wanted shutters. Our shutters are stunning. Thanks again guys.

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Reply from The Great shutter company 2026.09.09

Hi Bethany - thank you so much for your review and sharing the pictures. We are so happy to hear you love your new shutters.

Best wishes,

Katie & The Great Shutter Co. Team

Phil Newcombe 2026.08.03

From start to finish, initial phone call to the installers leaving, the process was flawless. Our awning arrived within the timeframe outlined at the outset. Installation was smooth and considerate. The awning itself is very high quality. We would use The Great Shutter Company again.

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Reply from The Great shutter company 2026.09.09

Hi Phil,

We are delighted to hear you're happy with your new awning, and thank you for sharing your thoughts and an image. I bet the awning has been a godsend over the summer!

Best wishes,

Katie & The Great Shutter Co. Team

Jayne Foster 2026.07.31

All aspects of dealing with this company has been exceptional. The fitters Kylan, Lee and Harry were professional, knowledgeable and courteous. I'd definitely recommend The Great Shutter Company for their awnings

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Reply from The Great shutter company 2026.08.03

Hello Jayne, thanks so much for your lovely review. We really appreciate it. Hope you are having fun sitting under your lovely new awning in the sun!

Best wishes,

Katie & The Great Shutter Co. Team

Perry Mennell 2026.07.31

I cannot recommend this company enough, from the initial call to book a quotation appointment all the way through to the installation of our blinds, Kate and her team have been superb, everyone we spoke to and those who visited were polite, helpful and professional. We are over the moon with our blinds and how simple the entire process was. A perfect example of how a company should operate We will be using them again when the time comes to do our patio doors 😊

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Reply from The Great shutter company 2026.08.03

Hello Perry - pleasure working with you too!

We are so pleased you have been happy with our service as well as the blinds and that you now have some privacy at home!

Best wishes,

Katie & The Great Shutter Co. Team

Mike Benfield 2026.07.29

We had a fantastic experience with the Great shutter company who were extremely helpful throughout the entire process of measuring, preparing the quote and arranging the fitting. The fitters were very friendly, professional and very attentive. The shutters are great and we couldn’t be more pleased.

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Reply from The Great shutter company 2026.09.09

Hi Mike, thank you very much for taking the time to provide us with your feedback as well as the pictures. The shutters look great. Hope they kept you cool over the hot August!

Best wishes,

Katie & The Great Shutter Co. Team

Michelle Glen 2026.07.29

Wow! We absolutely love our shutters from The Great Shutter Company! Had them fitted on Monday by two lovely young men, they worked very efficiently and respectfully. The shutters are beautiful and have really transformed our windows in every room. We've had the insect screens too and they are worth every penny. Thank you so much and we would highly recommend The Great Shutter Company. #thegreatshutterco

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Reply from The Great shutter company 2026.09.09

Hello Michelle - thanks so much for your detailed review. So pleased that you've been happy with the service and the shutters and insect screens as well.

Best wishes,

Katie & The Great Shutter Co. Team

Alice Stephens 2026.07.27

Love our shutters and all fitted quickly within a few hours

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Reply from The Great shutter company 2026.09.09

Hi Alice - many thanks for your review and the lovely photo which really shows off those bay window shutters.

Best wishes,

Katie & The Great Shutter Co. Team

Victoria Lawson-McKittrick 2026.07.24

Fantastic deal from The Great Shuttter Company. First time having shutters fitted and the experience has been very positive. We appreciated their honesty & expertise in helping us decide on the style of shutters. The fitters were fantastic. The job was done in no time & they left without leaving a trace! We will definitely recommend them.

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Reply from The Great shutter company 2026.09.09

HI Victoria, thanks for your lovely review and the excellent pictures - we always love seeing these! We are so pleased that you are happy with the service and the shutters!

Best wishes,

Katie & The Great Shutter Co. Team

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