The Gem Tribe Services Reviews

Rona J 2025.11.17

     

I reached out to Shannon at The Gem Tribe to get advice on what to do with all the jewelry I’ve accumulated and inherited over the past 30 years. Her passion for gems and jewelry was evident immediately. She expertly and patiently inspected each and every item. What makes The Gem Tribe special is Shannon wanted to know what emotional attachment I had to each item. She deeply understands that jewelry isn’t just a hunk of metal or glass but rather, a token of love or achievement or a mark of a special moment in time. All this factored into her professional opinion of what I should do with each item (keep it, sell it, turn it into something new). After working with Shannon I felt like a huge load had been lifted from my shoulders - it was a decluttering of sorts in a Marie Kondo kind of way. She carefully cleaned the treasures I chose to keep and I could see and appreciate their true beauty. A few items were repaired and repurposed so I can wear them again. Shannon’s primary service is bespoke jewelry and I will definitely be revisiting her to turn my leftover gems into something new and beautiful! 💍💎

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Grace Foong 2025.11.08

     

The Gem Tribe crafted a truly elegant ring for me, with exquisite attention to detail. The designer not only has an excellent sense of design but also generously shared her knowledge of gemstones. A delightful and inspiring experience from start to finish.

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Richong 123 2025.09.23

     

From the very first meeting, I knew I was in good hands with Shannon. She introduced herself as a customized jewelry specialist, and it quickly became clear that she truly lives up to that title. Her depth of knowledge and expertise made me confident that I could create meaningful and monumental pieces. What impressed me most was her guidance throughout the entire process. Even when I didn’t fully understand certain steps, Shannon took the time to explain and walk me through everything with patience and clarity. Her ideas and advice were invaluable, and she always made sure the piece reflected my vision. Working with Shannon has been an incredible experience, and I look forward to creating more special pieces with her in the future for my loved ones. I highly recommend her to anyone seeking not just jewelry, but a personalized journey in bringing their unique designs to life.

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Benny C 2025.09.06

     

Shannon has been absolutely incredible throughout the entire journey of creating my ring. She is meticulous, friendly, approachable, and extremely knowledgeable; always giving the best advice. Her prices are very reasonable, and her servives are worth every penny. What really stood out to me is how she walks you through every single step of the process with such detail and care. She takes photos, videos, and records the whole journey, which is such a thoughtful and special touch. It makes the experience feel truly personal and memorable. I couldn’t be happier, and I can’t recommend Shannon highly enough!

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Steven 2025.09.02

     

Engaged with Shannon to customise an engagement ring on a very short short notice(within 1 month). She's very helpful in guiding what kind of design and material suitable for my budget and daily wear. Kept me updated with the progress til delivery. My partner and I are very satisfied with the result.

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nur syafeqah salehan 2025.08.31

     

Opting for custom rings was one of the best decision we did. It makes your ring truly one of a kind, holds your unique character and silently tells your love story. Thank you Shanon for the wonderful journey from stone selection, endless consultation to deliver a pair of ring that is beyond our expectation. If you are looking for a custom jewelry, this is the place! Love, Hafiz and Syafeqah 🤎

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Natalie Tai 2025.07.26

     

A close friend recommended Shannon and TGT when I saw her engagement and wedding rings. When it was time for my bf and me to take the next step, we immediately thought of going to Shannon as we wanted something special that is uniquely us and we were not disappointed. From the very start of my bf reaching out to the final outcome, Shannon has been so helpful and it was great working with her to craft the rings of our dreams. She has been very accommodating and made us feel comfortable from the first meeting. She takes into consideration what it is that we envisioned, ours likes and dislikes, and little ideas we had whenever we discussed our rings. Shannon is very experienced and has helped improve any ideas we had to make sure we had rings we could wear daily without issues. She also has a wide selection of precious stones for anyone who is looking for something beyond just diamonds. We were glad to have found her and are very happy with our rings. Thank you, Shannon.

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Zamlee Sabanah 2025.07.22

     

Crafted a ring from TGT recently.I'm very satisfied with their artwork and details.The ring was crafted just as i desire thanks to Shanon and her team.Well done !! Recommended for people who like to craft their own jewellery plus the price was negotiable.Thank you Shannon 😁👍👍

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Shum Feng Cheng 2025.07.16

     

Warm, energetic, and vibrant owner. Really happy with the services. Was able to learn more about gemstones.

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Shan 2025.06.10

     

The owner Shannon is A1, the best in the business. The best place to have your custom jewelry made. She takes person interest in her customers wants and ensures an exceptional product is delivered without compromising on quantity.

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Allan Goh 2025.05.27

     

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Joshua Chin 2025.05.15

     

Shannon who served is a gem (pun intended) She glows with energy and passion for her craft. Really happy we found her. She took our ideas, walked us through the process, and took so much time to share options and to find the right colored gems and sizes. We are so pleased with the finished rings. We feel like they will last us a lifetime. Thank you so much!

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Caroline Sanjayan 2025.05.10

     

I sent my engagement ring from Canada to Malaysia for an upgrade because I’ve always admired Shannon’s work and trusted her craftsmanship. I shared a reference photo, and the final result was exactly what I envisioned—beautifully true to the picture. Shannon even added an elegant side-view design and a high-profile setting to ensure the ring stacks perfectly with my wedding band. The entire process was smooth and pleasant. Working with Shannon was an absolute joy, and I’ve definitely found my favorite custom jewelry specialist!

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Krystyn 2025.05.09

     

Shannon was professional, friendly and informative. You can tell that she has a keen interest in Jewelry. The Gem Tribe did a great job in resizing two rings that were inherited from my late mother. The added touch was upon realizing that Mother’s day was the following weekend, they got the rings resized fast so that I could wear them on Mother’s day! ❤️ This place is highly recommended.

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Simon Laporte 2025.05.03

     

Great help with design to achieve exactly the look I wanted. Final product matched the design exactly.

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msnovemberain 2025.04.03

     

My experience with TGT was excellent. The services met our expectations. I had two rings repaired within a week at a reasonable fee. I am glad that I found a shop like this.

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Lin Y 2025.03.30

     

Great experience and service by Shannon. Thank you again for helping me fix my broken necklace. Good workmanship with an unexpected quick turnaround!

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ZephyrinSkies 2025.03.29

     

They helped me repair 2 pieces, one gold and one sterling silver. It's so rare finding a place that does silver repair. They also helped me set a stone into an existing ring I had. Wonderful service, they did a great job and Shannon was really responsive and communicative in explaining anything I had to ask. You can tell they take their craft seriously and have a lot of passion. I'd love to one day commission a custom piece seing the quality of their work.

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Yohanna Yusrinal 2025.03.24

     

Had an amazing experience here, getting my ring redone. Shannon and her team are the real gems here. Had quite the difficult task of resizing my engagement ring down MULTIPLE sizes and through many other jewelers turned us away, Shannon assured me she could get it done. And she did! In a week, no less. I would highly recommend her for anyone looking for something personalized and of quality.

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Mavis Choi 2025.03.07

     

TGT provided a wide variety of gems to choose from and Shannon offered us excellent customer service throughout the process. We had a wonderful experience working with Shannon to create our wedding rings. We’re truly happy with how our rings turned out. Highly recommended for who looking for a custom gem jewelry! :D

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