Verified Company
After 3 visits I started to suspect that that they were not treating my injury correctly they said that my eyes were just dried, so I went to another doctor just to find out my cornea had moved and it was permanently scarred, so operating most likely hurt more than help, I was told that if this had been diagnosed sooner we could have operated without a problem, but it took them almost a month and half just to tell me that my iris was inflamed and my eyes were only dry. This is unethical and unprofessional; they just want to charge you and waste your time with "follow-up appointments." The doctors are too old to continue practicing.
Been seeing the eye experts for more then one year,, lots of injections to both eyes,but doctors are very RUDE they thougt i dont speak english just cause i decided to get a translator. So when i had questions they answer saying IM THE EXPERT HERE IF HES DOESNOT ACCEPT WHAT I RECOMEND HE CAN GO SEE SOMEONE ELSE and i said hey im just trying to better understand the procedures or my condition,and again they said TELL THEM I HAVE 30 +YEARS OF EXPERIENCE,, so i decided to not say a word cause i was going thru a dificult time in my life health wise,,but then dr sudarshan sent me to weslaco and same with dr Athea same words same rudeness he performed a laser procedure that it was painful to me he minimized what i was feeling and told me to STAY PUT AND BOT TO MOVE OR I WAS GONNA LOSE MY EYE i told them several times i was feeling everything and he said the same words. IM YHE EXPERT I DO THIS ON A DAILY BASIS FOR 30 YEARS ETC ETC ,SO I DECIDEDNOT TO GO BACK EVER NEVER NEVER NEVER,.IM SORRY I DIDN LEAVE THE FIRST TIME,,,,, BAD EXPERIENCE
Reply from The Eye Experts - Brownsville
2025.11.13
Thank you for taking the time to share your concerns. We are very sorry to hear that you left feeling disrespected. That is never the experience we want for any of our patients.
Our physicians work hard to communicate clearly and directly, especially when discussing important medical information. However, we understand that directness can sometimes be perceived as rudeness, and we take seriously any feedback that suggests a patient felt dismissed or unheard.
While we cannot discuss any specifics of your visit in a public setting, please know that we will be reviewing your comments internally with the providers involved so we can understand what occurred and how we might prevent similar concerns in the future.
We would welcome the opportunity to speak with you privately to learn more and see how we can help address your concerns. Please contact our Practice Administrator, Maricela Volpe, at 956-541-4828 X1270.
Thank you once again for your review. We truly value every patient we serve and remain committed to providing respectful, compassionate care.
Our physicians work hard to communicate clearly and directly, especially when discussing important medical information. However, we understand that directness can sometimes be perceived as rudeness, and we take seriously any feedback that suggests a patient felt dismissed or unheard.
While we cannot discuss any specifics of your visit in a public setting, please know that we will be reviewing your comments internally with the providers involved so we can understand what occurred and how we might prevent similar concerns in the future.
We would welcome the opportunity to speak with you privately to learn more and see how we can help address your concerns. Please contact our Practice Administrator, Maricela Volpe, at 956-541-4828 X1270.
Thank you once again for your review. We truly value every patient we serve and remain committed to providing respectful, compassionate care.
Shoutout to Gaby for helping me obtain my authorization for my scheduled appointment.. an old lady I believe is named Elizabeth can be very confusing and doesn’t seem to know much of what she’s trying explaining… but over all thank you gaby, my visit went surprisingly well
Reply from The Eye Experts - Brownsville
2025.10.14
Gabby is an invaluable part of our team. We truly appreciate her. We are happy to hear she was such a great help to you.
Highly recommended eye doctor from the moment I walked in I received the best customer service from gabby she was incredible and took the time to assist me and answered all of my questions and concerns I had during my appointment
Reply from The Eye Experts - Brownsville
2025.10.14
Gabby is an invaluable part of our team. We truly appreciate her. We are happy to hear she was such a great help to you.
I told Servando how impressed I was of how professional I was treated from Dr. Sardarshan to all the exceptional staff and I also that I wanted to thank the doctor for squeezing me in on standby. Thank you all.
Reply from The Eye Experts - Brownsville
2024.12.10
We’re thrilled to hear that you had a positive experience with Dr. Sudarshan and our team. We’re happy we could accommodate you, and we truly appreciate you taking the time to share your feedback. We look forward to serving you again!
I had an appointment and Gaby Costilla was so kind and very patient to explain my medical benefits with a lot of detail not even the billing department explain with such detail
Reply from The Eye Experts - Brownsville
2025.10.14
Gabby is an invaluable part of our team. We truly appreciate her. We are happy to hear she was such a great help to you.
I dont recommend this place if you have diabetes. Both of my eyes needed laser and they decided to do laser until 1 eye went bad. They had plenty of time to save both. Now iam stuck with an eye i cant see through and being pushed into a surgery that they dont know if it will help because they no nothing about Diabetes. Ask questions and response will be same as they advise people with no health issues.
Reply from The Eye Experts - Brownsville
2025.09.30
Thank you for your feedback. I am very sorry to hear about your condition. Diabetic retinopathy is one of the leading causes of blindness. High blood sugar damages the blood vessels in the retina, which can lead to bleeding, swelling, and vision loss. Laser treatment is often performed to help prevent further damage, but it cannot restore vision that is already lost.
The most important step patients can take to protect their eyesight is to control blood sugar, attend all eye appointments, and follow their doctor’s treatment plan. Our team is dedicated to helping patients with diabetes preserve their vision as much as possible.
The most important step patients can take to protect their eyesight is to control blood sugar, attend all eye appointments, and follow their doctor’s treatment plan. Our team is dedicated to helping patients with diabetes preserve their vision as much as possible.
I really liked how Gaby explained my benefit when she called to remind me of my upcoming up.
Reply from The Eye Experts - Brownsville
2025.09.25
We are happy you received such great service and that all your questions were answered. We will certainly let Gabby know what a wonderful job she did. Thank you for giving us the opportunity to serve you.
Great environment and awesome customer service. Highly recommend this establishment.
Reply from The Eye Experts - Brownsville
2024.08.19
Thank you for your kind words! We’re thrilled to hear you enjoyed the environment and customer service. We appreciate your recommendation and look forward to serving you again.
Follow up eye exam with go-to Dr Richardson and staff was positive...as expected. For me they're the best! Great patient connection.
Reply from The Eye Experts - Brownsville
2024.12.11
Thank you for the wonderful review! We're so glad to hear you had a great experience and that we could help. We look forward to being your go-to eye doctor!
Great staff, very attentive and always very nice. Dr. Richardson is fantastic. Thanks for being so caring.
Reply from The Eye Experts - Brownsville
2025.08.08
As a practice we always aim to provide the best care possible to patients. We love to hear about folks that have had a positive experience. Thank you for your review!
