Verified Company
No wheelchair accessible entrance. The staff was fantastic and the food was great so I'm giving this place an extra star.
Reply from The Experience
2025.12.13
Caitlyn,
I’m happy to hear the food was great and the service was fantastic. I apologize that our staff did not inform you about our handicap-accessible entrance located at our main ballroom, Breitling Hall, which is around the back side of the parking lot.
We are currently working on a redesign of our front entrance scheduled for this summer, which will include a handicap-accessible ramp.
The Experience
Michael Passantino
I’m happy to hear the food was great and the service was fantastic. I apologize that our staff did not inform you about our handicap-accessible entrance located at our main ballroom, Breitling Hall, which is around the back side of the parking lot.
We are currently working on a redesign of our front entrance scheduled for this summer, which will include a handicap-accessible ramp.
The Experience
Michael Passantino
Celebrated a corporate holiday party. Food, service and amenities were top notch. We had an amazing event.
Reply from The Experience
2025.12.13
Thank you for choosing us to host your corporate holiday party. We’re thrilled to hear that the food, service, and amenities exceeded your expectations and that you had an amazing event. We truly appreciate your kind words and hope to welcome you back again soon.
The Experience
Michael Passantino
The Experience
Michael Passantino
We found the experience to a local mom's group looking for venues for a Sweet 16. The minute my daughter walked into the venue. She fell in love. The space holds about 200 people comfortably. We had a smaller group of about 100. Chris was really easy and great to work with. We chose not to use any of the simulator games as my daughter really was not into it. The venue staff were great very attentive and did a really great job ensuring that we had a perfect night. You really can't beat the cost for the buffet DJ and flowers were included in the package that we chose. I highly recommend this venue if you're having a birthday party or a fancy family event.
Reply from The Experience
2025.11.22
Hi Gina,
Thank you so much for taking the time to share your wonderful review! We’re thrilled to hear that your daughter fell in love with the venue the moment she walked in—it means a lot to us to be part of such a special celebration.
We’re glad the space worked perfectly for your group and that Chris and our team helped make the planning process smooth and stress-free. It’s great to hear that the staff’s attentiveness and the inclusive package helped make the night memorable.
Thank you again for recommending us and for choosing our venue for such an important milestone. We’d be honored to host you and your family again in the future!
Warm regards,
Michael Passantino
Thank you so much for taking the time to share your wonderful review! We’re thrilled to hear that your daughter fell in love with the venue the moment she walked in—it means a lot to us to be part of such a special celebration.
We’re glad the space worked perfectly for your group and that Chris and our team helped make the planning process smooth and stress-free. It’s great to hear that the staff’s attentiveness and the inclusive package helped make the night memorable.
Thank you again for recommending us and for choosing our venue for such an important milestone. We’d be honored to host you and your family again in the future!
Warm regards,
Michael Passantino
A great way to celebrate a birthday for my son and his friends.
Chris and Mike did a great job organizing the food and venue.
Susan and Elise ran the party and happily satisfied all of our requests and needs.
The food we selected was delicious, especially some of the barbecue items, and was the perfect variety for children and adults. Having a full bar for the adults is a big plus too.
Highly recommended for your next event.
Reply from The Experience
2025.08.16
Hi Marc,
Thank you so much for the wonderful review! We’re thrilled to hear your son’s birthday celebration was a hit. I am happy to know our planning made a great impression, and Susan and Elise will be delighted to hear they helped make the day special.
We’re also glad you enjoyed the food — especially the barbecue! And yes, we agree — having a full bar for the adults is always a nice touch.
We truly appreciate your recommendation and hope to host your next event soon!
Warm regards,
Michael Passantino
Thank you so much for the wonderful review! We’re thrilled to hear your son’s birthday celebration was a hit. I am happy to know our planning made a great impression, and Susan and Elise will be delighted to hear they helped make the day special.
We’re also glad you enjoyed the food — especially the barbecue! And yes, we agree — having a full bar for the adults is always a nice touch.
We truly appreciate your recommendation and hope to host your next event soon!
Warm regards,
Michael Passantino
Diana is an amazing bartender. We met at another restaurant and she directed me to visit the experience with her business card. She is amazing, attentive, and made me the best drink ever! I can’t wait to come back and see her.
Reply from The Experience
2025.08.16
Hi Stephanie,
Thank you so much for the fantastic review! We're so glad you followed Diana’s recommendation and came by — she truly is a gem. Her attention to detail and talent behind the bar always make the experience special, and we’re thrilled she made such a great impression (and an unforgettable drink!).
We can’t wait to welcome you back soon for another great visit with Diana!
Cheers,
Michael Passantino
Thank you so much for the fantastic review! We're so glad you followed Diana’s recommendation and came by — she truly is a gem. Her attention to detail and talent behind the bar always make the experience special, and we’re thrilled she made such a great impression (and an unforgettable drink!).
We can’t wait to welcome you back soon for another great visit with Diana!
Cheers,
Michael Passantino
From the moment I walked in, I felt truly welcomed. Diane, the bartender, is an absolute gem. She makes the finest drinks I’ve had in a long time, but it’s her personality that truly stands out. Her warmth and genuine kindness instantly put me at ease, and by the time I left, I felt like I had gained a friend.
The owner, Mike, and General Manager, Chris, have done such an impressive job with this location. You can see the attention to detail and the pride they take in creating a space that’s inviting, exciting, and truly unique. The venue itself is stunning — so much to see, endless entertainment options, and a lively energy that makes you want to stay all day.
And the food… absolutely sensational. Every bite was bursting with flavor, and it’s clear that quality and presentation are top priorities here.
Overall, my time at The Experience was nothing short of 5 stars and I can’t wait to come back. The name says it all… it really is an “Experience” you don’t want to miss!
Reply from The Experience
2025.08.08
Michelle,
Thank you so much for this incredible review! We’re absolutely thrilled to hear that your time at The Experience lived up to its name. Diane will be over the moon to know her hospitality and bartending skills made such a lasting impression — she truly is a gem, and we’re lucky to have her!
Chris and I deeply appreciate your kind words about the space and the atmosphere they've worked so hard to create. We believe every detail matters, and it means the world to know you felt that care from the moment you walked in.
And we’re so glad you enjoyed the food! Our team takes great pride in crafting dishes that are both delicious and memorable.
We can’t wait to welcome you back soon — thank you again for sharing your experience with us!
Warmly,
The Experience Tea
Thank you so much for this incredible review! We’re absolutely thrilled to hear that your time at The Experience lived up to its name. Diane will be over the moon to know her hospitality and bartending skills made such a lasting impression — she truly is a gem, and we’re lucky to have her!
Chris and I deeply appreciate your kind words about the space and the atmosphere they've worked so hard to create. We believe every detail matters, and it means the world to know you felt that care from the moment you walked in.
And we’re so glad you enjoyed the food! Our team takes great pride in crafting dishes that are both delicious and memorable.
We can’t wait to welcome you back soon — thank you again for sharing your experience with us!
Warmly,
The Experience Tea
Sweet dee (Diana) is a great bartender, for my husband and my date, she made us feel like family. She toured us threw the entire place and told us the options we had for gaming. I enjoyed our virtual experience and bar experience and would absolutely come back again, so much fun!! Must visit
Reply from The Experience
2025.08.07
Shakeena,
Thank you so much for the kind words! We're thrilled to hear that you and your husband had such a great time with us. Sweet Dee (Diana) truly has a gift for making guests feel right at home, and we’re lucky to have her on the team. We're glad you enjoyed both the virtual and bar experiences — it means a lot to know you had fun! We can’t wait to welcome you back for another awesome visit soon!
Michael Passantino
Thank you so much for the kind words! We're thrilled to hear that you and your husband had such a great time with us. Sweet Dee (Diana) truly has a gift for making guests feel right at home, and we’re lucky to have her on the team. We're glad you enjoyed both the virtual and bar experiences — it means a lot to know you had fun! We can’t wait to welcome you back for another awesome visit soon!
Michael Passantino
had my daughters Sweet 16 here a couple of days ago. Everything was amazing! we received so many compliments and most of all my daughter was so happy! She said she loved everything and didnt want the night to end. I could not have been more pleased with how everything turned out!!! love love love!¡! Thank you Naycer for an excellent job! You set the room beautifully and made my daughters night and our families night magical
Reply from The Experience
2025.08.06
Hi Christen,
Thank you so much for the kind words — we're absolutely thrilled to hear your daughter's Sweet 16 was everything you hoped for and more! It means the world to us that she had such a memorable night and didn’t want it to end — that’s exactly the kind of experience we aim to create.
We'll be sure to pass your compliments along to Naycer — she’ll be so happy to know her hard work helped make the evening magical for your daughter and your family.
Thank you again for celebrating such a special milestone with us. We loved being part of it, and we hope to welcome you all back again soon!
With gratitude,
Michael Passantino
Thank you so much for the kind words — we're absolutely thrilled to hear your daughter's Sweet 16 was everything you hoped for and more! It means the world to us that she had such a memorable night and didn’t want it to end — that’s exactly the kind of experience we aim to create.
We'll be sure to pass your compliments along to Naycer — she’ll be so happy to know her hard work helped make the evening magical for your daughter and your family.
Thank you again for celebrating such a special milestone with us. We loved being part of it, and we hope to welcome you all back again soon!
With gratitude,
Michael Passantino
It was honestly comical how bad our visit was. We found this place on Tik Tok and we were so excited! We thought we found a hidden gem. We were so excited to experience the “experience”. It was the complete opposite of what we expected.
From the moment we arrived, the staff simply left us at our bay with zero instructions on how to use anything. We spent a ton of time just trying to figure it out ourselves, confused and wasting the clock.
When we finally got going, the simulator stopped working entirely. Staff confirmed it wasn’t functioning… yet the “solution” they initially offered was to take 10 minutes off our time. A full refund for the $65 we paid wasn’t even mentioned until we brought it up. Then they finally agreed not to charge us.
We couldn’t even move to another bay because two other bays were also shut down and not working, so we ended up just finishing the drinks and left. If they truly wanted to make it up to us, they would have at least comped the drinks, but that wasn’t even offered.
To make matters worse, there was a Sweet 16 party next door. At one point, while we were sitting at the bar area in our bay sipping drinks, a kid from the party wandered in, picked up a soccer ball, and started playing in our bay. Very strange and completely disruptive.
Overall, nothing worked, nothing was explained, and the atmosphere was chaotic. I would not recommend anyone come here. Horrible “experience”.
Reply from The Experience
2025.08.06
Hello Brianna,
Thank you for taking the time to share your experience with us — I am genuinely sorry to hear it fell so far below expectations.
What you described is absolutely not the kind of experience I aim to provide, and I understand how frustrating it must have been to deal with technical issues, lack of guidance, and overall disruption during what should have been a fun outing. Your feedback about the lack of instructions, simulator problems, and the chaotic environment (including the unexpected interruption from the nearby event) is deeply concerning, and I take it seriously.
While I am glad to hear the team ultimately refunded your session, it’s clear we should have been more proactive — both in resolving the issues and making things right in the moment. We also missed the mark in not offering a gesture around the inconvenience beyond the bay itself, such as comping drinks or offering an alternate solution. That’s on us, and I am actively reviewing how we handle situations like this so future guests don’t face the same frustration.
I truly appreciate the candid review, and while I know we can’t undo your visit, I welcome the chance to do better should you consider giving us another shot in the future. Please don’t hesitate to reach out to me directly if you’d like to speak further — I would be happy to connect.
Sincerely,
Michael Passantino
Managing Member
The Experience
Thank you for taking the time to share your experience with us — I am genuinely sorry to hear it fell so far below expectations.
What you described is absolutely not the kind of experience I aim to provide, and I understand how frustrating it must have been to deal with technical issues, lack of guidance, and overall disruption during what should have been a fun outing. Your feedback about the lack of instructions, simulator problems, and the chaotic environment (including the unexpected interruption from the nearby event) is deeply concerning, and I take it seriously.
While I am glad to hear the team ultimately refunded your session, it’s clear we should have been more proactive — both in resolving the issues and making things right in the moment. We also missed the mark in not offering a gesture around the inconvenience beyond the bay itself, such as comping drinks or offering an alternate solution. That’s on us, and I am actively reviewing how we handle situations like this so future guests don’t face the same frustration.
I truly appreciate the candid review, and while I know we can’t undo your visit, I welcome the chance to do better should you consider giving us another shot in the future. Please don’t hesitate to reach out to me directly if you’d like to speak further — I would be happy to connect.
Sincerely,
Michael Passantino
Managing Member
The Experience
Staff was excellent. Very kind and attentive. The drinks came out fast and asked if we needed refills often. The cocktails were great and so was the selection of liquor. Loved the atmosphere and the room.
Only down side was the food, nothing to write home about, but would come back for drinks, games, and a great staff.
Reply from The Experience
2025.07.24
Joseph,
Thank you for the 4star review. our staff will be happy to know you enjoyed your time at The Experience. We always work to be better.
Michael Passantino
Thank you for the 4star review. our staff will be happy to know you enjoyed your time at The Experience. We always work to be better.
Michael Passantino
This place is great , it can hold a variety of events . Multiple rooms to accommodate different size parties . A virtual gaming area is also available. Very smart idea to incorporate all these features under one roof.
Reply from The Experience
2025.08.06
Joesph,
Thank you so much for the great review! We're so glad you enjoyed the space and appreciated the flexibility we’ve built in for different types of events. Our goal was exactly that — to create a versatile venue where guests can celebrate, play, and have a great time all in one place.
We hope to welcome you back again soon, whether it’s for another event or just to enjoy the virtual gaming area!
All the best,
Michael Passantino
Thank you so much for the great review! We're so glad you enjoyed the space and appreciated the flexibility we’ve built in for different types of events. Our goal was exactly that — to create a versatile venue where guests can celebrate, play, and have a great time all in one place.
We hope to welcome you back again soon, whether it’s for another event or just to enjoy the virtual gaming area!
All the best,
Michael Passantino
Reply from The Experience
2025.07.19
Hi Jim,
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience at The Experience. It means a lot to our team to know that you had a great visit. If there's ever anything more we can do for you, don’t hesitate to reach out. Looking forward to seeing you again soon!
Michael Passantino
Managing Member
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience at The Experience. It means a lot to our team to know that you had a great visit. If there's ever anything more we can do for you, don’t hesitate to reach out. Looking forward to seeing you again soon!
Michael Passantino
Managing Member
Ordered food from here and it was an awful experience. Multiple items missing and the food we did receive was all over cooked and inedible!
Reply from The Experience
2025.06.23
Mr. Zubair,
We're really sorry to hear about your recent experience with us. This is far from the standard we aim to uphold, and we understand how frustrating it must have been to receive missing items and overcooked food. Please reach out to us directly with your order details so we can make this right. Your feedback is important, and we appreciate the chance to improve.
We're really sorry to hear about your recent experience with us. This is far from the standard we aim to uphold, and we understand how frustrating it must have been to receive missing items and overcooked food. Please reach out to us directly with your order details so we can make this right. Your feedback is important, and we appreciate the chance to improve.
