This community is absolutely amazing!!! From the food to the staff it’s all top notch. Michelle and Tonya will help you through the process of finding just the right fit for your loved one. Stop by and see for yourself!
Thanks, Libby! We appreciate you sharing your positive experience!
Nicholas Whipple2024.11.28
I am so happy with my decision to choose The Courtyard at Auburn Hills for my father. The community is beautiful and the staff is incredibly caring and attentive. Michelle, the leasing director, was especially helpful in explaining the different levels of care available and guiding me through the process. I feel confident that my father is in good hands.
We're so happy you chose our community and that you feel your father is in good hands as well. Thank you for sharing your experience and positive review.
J.L.S2023.11.19
Worst neighbor ever. Six hours of constant leaf-blowing every Sunday morning. Please be considerate of your neighbors' right to a peaceful Sunday!
Thanks for sharing, and sorry for your inconvenience. We've spoken with our landscaper about this and are hopeful you will not be inconvenienced in the future.
Carmella Hepworth2023.10.25
Steadily getting better and better! The food is amazing! Residents are happy over all and the Executive Director is detailed oriented and caring about not just the residents but her staff and the families!
We have been residents at this facility for over a year. Staff here is very good. WiFi is very bad. The TV we have runs off the WiFi network. During a two hour movie, we experience 10 to 15 interruptions when the WiFi connection is dropped and reconnected. We have asked to have this fixed on multiple occasions.
Understaffed!
Disgusting!
Resident’s getting beat up by the staff!
Poor resident Care!
Family members moving residents out every other day!
State should shut it down!
Staff quitting every other day!
Shut it down shut it down shut it down!
I wouldn’t let my cat live in that place!
Horrible!!!!!!!
We have searched our records and don't have any record of a Calvin with a connection to any of our residents, as an employee or as a guest.
Tara-Rose Javed2022.10.20
If I could give zero stars, I absolutely would!
Patient dumping is their favorite way to eliminate any resident that does not meet the "Randall Residence Standard." What is the Randall Residence Standard, you ask? Over medicating! Or in my father's case, it was not giving him his medication.
My father was accepted at the Randall Residence after an extended hospital stay. Our family was candid about his condition and what his needs were going to be. The Randall Residence performed two different assessments for admission. They accepted my father, and he moved in. The first week was good. My father got care, he enjoyed his stay, and the caregivers were kind. After his first week, we received multiple calls requiring us to come up and help handle various situations. Here are some of the "incidents": throwing chairs which did not happen. They could not change him. He threw a class that did not occur. He took food, tried to go after someone with a fork, and swung a fire extinguisher. These calls would also threaten to send my father out to the hospital. We met with Zac, "the executive director," on multiple occasions, where he forcibly recommended using their physician "at no cost." Over the next couple of weeks, my father had "multiple incidents" in that they refused to give written documentation showing what occurred. When questioned about the incidents, we were given a verbal response and never a written one. An example of one of the incidents pointed towards a caregiver getting injured, apparently needing to seek medical attention. When I visited my father the next day, the caregiver was working with no markings on their face as we were told they had, and they did not seek medical attention. These "incidents" seemed to occur often, but when we came and saw cuts and bruises on my father, marks on the wall, broken personal items, and raised questions, we were not given the whole story or any answers.
It came to our attention that my father had not received the proper medication dosage as ordered by his physician. We addressed this issue with them four times before they admitted to the mistake. When we questioned this, Zac (executive director) and Dee (head caregiver) pulled up his medicine dispersal times and said, "see, he is getting his meds at 2 am." After additional questioning and a few days passing, we contacted Chris Randall, who investigated our claim. We received a call from Sue at the corporate office, stating that Zac and Dee had shown us the 2 pm dispersal time, and he had an excess of 20 pills. My father had not received his proper medication dosage for 20 DAYS!
Other things you should know before you seek to send your loved one to the Randall Residence from our experience:
1. They force you to use their physician and require Ativan Gel.
2. They will not give incident reports even when you demand them in writing.
3. Medications were not administered as prescribed by the physician.
4. Missing and broken items on many occasions. When asked, they would have an answer.
5. Cuts and bruises on my father's arms.
6. Left with open wounds. Proper care was NOT given.
7. Laundry left filthy and unattended.
8. Care plan was posted all over the room with mis-spellings, especially the patient's name. Most importantly, the care plan stated, "do not call family. Call Dee."
9. NO return on phone calls from Chris Randall.
10. NO A/C in the rooms or Cottage 2.
11. Business manager Jenny raised her voice when incidents arose, and I asked for answers.
12. Staff was not allowed to speak to our family after we raised questions.
13. Under staffed caregivers!
These examples are just the tip of the iceberg...
Due to the lack of care, consistency, and response, my father has declined to the point that he is hospital bound. Had the Randal Residence kept its "standard," we would not be in this place. DO NOT SEND YOUR LOVED ONE HERE, or else you will be where we are.
Janell and Chris Randall, you do not need to answer this review. I contacted your corporate office on multiple occasions and NEVER received a response.
We do our best to care for numerous care levels although there are times we are not the appropriate placement. In that event our goal is to always work with family and resident to find the best placement for the resident.
Rose Markey2022.03.25
My dad stayed at Randall Residence for respite care. They were very flexible with his changing diatary needs. The staff was very attentive and gave him excellent care! I would highly recommend this place!
Thanks Rose for trusting us with your dad. Being flexible and able to adjust quickly to the changing needs of the residents is something we take pride in. Thanks for noticing our skills in this area. ~Janelle Randall~
Donna Johnson2022.03.09
My sisters and I cannot be more happy with the amazing, loving, knowledgeable helpful staff and the place. Everyone is so caring and attentive to mom.
Mom is in the memory care unit due to her advanced dementia. She seems so much happier and content.. They love mom and mom loves them.
I Thank God for helping us find this wonderful place.
One of the best compliments we can receive is when families express a sense of relief/peace with the decision of moving mom/dad into our community. We understand it's a difficult decision that frequently comes with guilt. Knowing that you, your sisters and mother are all happy fills us with joy. ~Janelle Randall~
Dawn Cumming2022.01.02
We highly recommend Randall Residence for assisted living and memory care. The common spaces are pleasant, bright and open. Each resident has their own room with bedroom, bath and living area. The staff are excellent, very caring and engaging with the residents.
My father lived at Randall Residence for 3 years and my mother-in-law lived there 2 1/2 years. We were very happy with the care that our parents received at Randall Residence.
Thanks Carm for the 5 star review. I agree, the staff at Randall Residence of Auburn Hills, really cares about each of their residents, and it shows! ~Janelle Randall~
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