Verified Company
THEY booked me an appt. I DID NOT BOOK IT!!!!! I was out of the Country on vacation the same day THEY SCHEDULED the appt for. I told Shelby at the end of my last appointment “I do not want to reschedule yet, the first set did not last long and I’m not sure how long I want to go in between fills”. They charged me for a missed appt and instead of just refunding me, because she clearly can tell who booked the appointment THEY WANT TO ARGUE with me, causing me to have to go to my bank and dispute the charge. I’ve been getting my lashes done for eight years and have never missed an appointment or been treated so poorly.
Reply from The Beauty Society
2026.05.17
Hi Rhonda,
We always strive to handle concerns professionally and respectfully, which is why we refunded your charge in full despite the appointment being missed and the fee being valid under the cancellation policy signed at booking whether there was miscommunication or not. Unfortunately, you did not allow management to have a professional conversation with you to resolve this matter as it was later found to be more than just a missed appointment but rather a full misunderstanding and even a few missed texts on your end due to being out of the country.
For clarity, your appointment was scheduled for 5/13/26. Multiple reminders were sent prior to the appointment, including a text reminder the morning of the service. After the appointment was missed, the no-show fee was processed according to the signed policy on file.
The following day 5/14/26, you texted confirming the appointment, at which point we informed you that the appointment had already passed the day prior. We had no way of knowing you were out of the country at the time. During that conversation, you stated you were “hustling in,” so we believed you intended to come to the salon to discuss the matter in person. Out of respect for your safety while driving, we did not continue texting further at that moment. You ultimately did not come in. We fully intended to help you reschedule the appointment and apply to fee towards a new appointment, or refund you due to the misunderstanding.
Once you did not come in, we emailed you to keep everything in writing as there had already been verbal miscommunication prior. Unfortunately, due to an email typo, our initial message did not reach you, which we later apologized for and corrected immediately.
Despite the full refund being issued on 5/15/26, the communication escalated into threats of legal action, chargebacks, and damaging reviews while demanding service during non-business hours for management. At that point, we determined it was best to professionally part ways, as we do not tolerate disrespectful communication toward our staff.
We stand behind our policies, our team, and the way this situation was handled. Our many loyal clients and hundreds of positive reviews reflect the level of professionalism and care we aim to provide every day.
In our emailed refund and apology for the mix up that was sent over 12 hours before you posted this review, we genuinely wished you the best moving forward and still do.
We always strive to handle concerns professionally and respectfully, which is why we refunded your charge in full despite the appointment being missed and the fee being valid under the cancellation policy signed at booking whether there was miscommunication or not. Unfortunately, you did not allow management to have a professional conversation with you to resolve this matter as it was later found to be more than just a missed appointment but rather a full misunderstanding and even a few missed texts on your end due to being out of the country.
For clarity, your appointment was scheduled for 5/13/26. Multiple reminders were sent prior to the appointment, including a text reminder the morning of the service. After the appointment was missed, the no-show fee was processed according to the signed policy on file.
The following day 5/14/26, you texted confirming the appointment, at which point we informed you that the appointment had already passed the day prior. We had no way of knowing you were out of the country at the time. During that conversation, you stated you were “hustling in,” so we believed you intended to come to the salon to discuss the matter in person. Out of respect for your safety while driving, we did not continue texting further at that moment. You ultimately did not come in. We fully intended to help you reschedule the appointment and apply to fee towards a new appointment, or refund you due to the misunderstanding.
Once you did not come in, we emailed you to keep everything in writing as there had already been verbal miscommunication prior. Unfortunately, due to an email typo, our initial message did not reach you, which we later apologized for and corrected immediately.
Despite the full refund being issued on 5/15/26, the communication escalated into threats of legal action, chargebacks, and damaging reviews while demanding service during non-business hours for management. At that point, we determined it was best to professionally part ways, as we do not tolerate disrespectful communication toward our staff.
We stand behind our policies, our team, and the way this situation was handled. Our many loyal clients and hundreds of positive reviews reflect the level of professionalism and care we aim to provide every day.
In our emailed refund and apology for the mix up that was sent over 12 hours before you posted this review, we genuinely wished you the best moving forward and still do.
Amazing work and an amazing person! Highly recommend Liz!! I couldn’t be happier!
Reply from The Beauty Society
2026.05.11
Liz is such an amazing person we are lucky to have her as part of our team and we are so glad that you got to experience how amazing she is! Thank you for trusting us with your beauty service needs and for taking the time to leave this review. We look forward to seeing you next time!
