Verified Company
t’s been a great experience overall — the service has been outstanding, and everyone I’ve interacted with has been friendly and professional.
Reply from The AME Group HQ
2025.10.10
Hi Jodi. Thank you for sharing your experience. Being client focused and making a difference are two core values we take seriously!
The 3 gentlemen that helped me with my issue were promt and curtious. They installed the updates I needed. The issue I had with Revit crashing when I opened a file took a while to resolve but, they were eventually successful. It turned out to be a 3rd party software [Keynote Manager] that was causing the program to crash. Disabling the 3rd party software allowed Revit to open without incident.
Had a link issue I though the spam filters were blocking. I put in a ticket to have it unblocked. IT folks white listed the link. The link still failed to open. I called back and a tech got with me quickly and solved the issue. They explained the problem and got me going. Very helpful. They will get you secure and running smoothly.
Justin was extremely rude to work with on multiple occasions.
Reply from The AME Group HQ
2025.10.08
Tonisha, we are incredibly sorry and will make sure your service manager contacts you asap to discuss and find resolution. - update - as you do not work for a client of AME, we are unable to resolve this as we'd hope to, but we remain committed to superior customer service experiences.
Lauren was great, took a bit to get me back in but she worked at it until I was able to get back into my email account. She even emailed me later to make sure that it was still working. Great Job Lauren, thank you!
Reply from The AME Group HQ
2025.10.01
Hi Elisa! Thank you for sharing your experience. Technology can be tricky - perseverance is an important quality when it comes to support. 👍
Bryan, Ken, Ben, Esteban and Wyatt are the team members at AME I've worked with over the past month, and all have been quick to fix urgent issues, recommended options for computer equipment that's needed and have come up with a few best practices for our team. AME helps keep our team's network and computer equipment safe from malicious threats and running smoothly. We could not do it without AME.
Reply from The AME Group HQ
2025.09.25
Kim, we are so happy to hear how much you have enjoyed working with our team to better your business. We could not do it without great clients like yourself! Thank you for sharing.
AJ was able to find the issue and immediately begin the process to get me back online. AME, the afternoon prior had shutdown my access to my laptop. After speaking with AJ I was back online quickly with a thorough understanding of what had happened. I couldn't be more please with his work in getting my up and running again.
Reply from The AME Group HQ
2025.09.19
Harold, we hear ya! It's hard to be offline for any amount of time. I am glad AJ explained what happened and got you going quickly. Thanks for sharing your experience. We appreciate you!
Ive been having problems with security cameras freezing up on my screen . The tech was very helpful and took care of the problem.
Reply from The AME Group HQ
2025.09.12
So glad your cameras are no longer freezing! Fast technology is a must. Thank you, Jennifer, for sharing your experience.
The AME Group is an outstanding IT company to work with. Their knowledge and expertise on both the software and hardware side of all things IT is second to none. Our company has been working with The AME Group for several years. The service level we get from them is outstanding. Our needs are always met in a timely manner giving us the assurance that our systems are up to date, protected, and monitored 365 days each and every year. I would recommend The AME Group to anyone who is looking for experience and expertise with their own IT needs.
Reply from The AME Group HQ
2025.09.09
Thank you for sharing your experience, John. We appreciate your business and value great relationships.
My laptop would not log onto the local WIFI network.
After trying to fix it remotely, I went in to the main building where your worker on site helped fix it.
As he was trying things, he was explaining what he was doing. This was helpful to me. I was eager to learn what I might try in the future, should a similar incident occur.
Reply from The AME Group HQ
2025.06.17
Remote access is vital to productivity! Glad you got connected. Thank you, Scott, for sharing your experience.
We have been dealing with AME for the better part of 10 years and have been very happy with the service and attention our company gets from them. They always respond promptly to our issues, and are very friendly. The people we work with at AME are always open to discussing new ideas with us, whether it is something we ask about, or something they want to bring to our attention
Reply from The AME Group HQ
2025.09.08
Hi Chris! Thank you for sharing your experience. We like how you mention sharing ideas and discussing options. That is the foundation of a great partnership.
