The Golden Rule Appliance Repair LLC Reviews

Thank you Seabrook family for trusting is with your appliances. We truly appreciate this review and the technician noted the great conversations you had. Recommendations from customers go a long way in building trust in the community. Thank you again for your business and for this great review!

Thank you for saving our information!!! We love these types of reviews because it shows customers the hidden parts of the business and the level of service we strive to offer. The payment plan offering is a great add on because times are tough and we all can use a boost from time to time. Thank you again for this Amazing review, we truly appreciate your business!

Remembering us from years ago and choosing to call us again, that is special and meaningful to us. Thank you for trusting The Golden Rule Appliance Repair with your appliances, not once, but twice just this past month! We appreciate the kind words about our pricing and service. As for seeing the technician again anytime soon…we’re perfectly happy if the next time is just a friendly wave from across the street! 😂 Thank you for the wonderful review and your continued trust.

We sincerely apologize for the frustration you experienced. Based on your description, it appears there may have been an unexpected issue with our phone system. Unfortunately, technical issues like this aren't always immediately apparent to us and are often discovered only after they've impacted callers. We appreciate your feedback and have investigated the matter to help prevent it from happening again. We hope you'll consider giving us another opportunity to earn your business.

A Life Time customer! Well that has moved to the top of the list of best reviews. We are grateful that you trusted us with your appliance. We look forward to providing service in the future. Thanks again for this Amazing Review!

Eric thank you for trusting us with your Refrigerator concerns. We are thankful for you and every customer that takes the time to leave us a review. We are excited to hear you had a good experience with our services. Thank you again for this great review!

There was a lot of moving pieces yesterday but everyone made it work!
We know how disruptive a broken washer can be, so providing timely, professional service is always our goal. Thank you again for this great review. We truly appreciate your business and look forward to helping you whenever you need us in the future. Thanks for trusting us with your appliance!

Thank you, Thank you, Thank you, for recognizing our efforts. It means a lot to know you had a positive experience throughout the entire process. We believe in educating our customers, so we're happy the maintenance tips helped you avoid an unnecessary purchase. Thank you for trusting us with your appliances and for this Great review!!!

Thomas thank you for this review, our aim is professionalism and customer consideration, looks like we hit the mark with you. We are excited to get your microwave back up and running. Thanks again for this great review!

Wow, Wow and WOW, thanks for taking the time to write this review. We truly believe in the "Golden Rule" of treating people how you want to be treated. We always try to approach each service visit by helping homeowners understand the full picture of their appliance.

This is a really great review and it summarizes what we strive for!
We truly thank you for your business.

Thanks for trusting us with this repair, we look forward to working with you in the future!

Thank you for allowing us to service your appliance. We are glad that you are pleased with the service.

Thank you for trusting us with your Appliance. Thank you for taking the time to give us this Helpful review, we appreciate your business!

Thank you Amina for trusting us with your Dryer repair. When a customer is willing to refer us to family and friends, that says a lot about the service we provided and that is motivation to keep that level of service going. We are glad we were able to get you back up and running, thanks again for this great review!

Thank you for taking the time to write a review, it goes a long way for a local business. We are thankful that our services met your standard. Thanks again for your business!

Refrigerators are very important to the household and our aim is to prioritize scheduling for them. Quick and Professional are to characteristics we will happily receive. Thanks for the review and thanks for trusting us with your appliance!

Thanks Adam for the review. The technician noted that your service call had some unexpected turns but he was able to get it resolved for you. Reasonable price is a melody we like. Thanks for trusting us with your appliance!

10/10, we love it! Thanks for trusting is us with your Dryer. Our aim is to provide trustworthy and Golden Service. Recommendations from neighbors are vital for our business and we are excited that you already have recommended us! Thanks again for taking the time to write this review.

Thank you for trusting us with your Refrigerator Repair. We try to provide Same Day Service when the schedule allows and it worked out great for this repair. It’s great to hear the process felt painless from start to finish. Thank you again for this great review. We appreciate your Business!

Thank you for your feedback. We believe it is important to clarify several factual inaccuracies in your review so future customers have the full picture.

Service fee accuracy: The diagnostic/service fee for this visit was $125, not $150. That amount was invoiced and paid, so this is verifiable through our records.

Who requested service: The tenant themselves contacted us to request service. As part of our standard operating procedure, we routinely ask whether the caller is the homeowner, tenant, landlord, or property manager so we can clearly identify the responsible party for authorization and payment. Our technician was dispatched based on the understanding that the request was being made through the occupant, and payment responsibility was later clarified on site.

Payment procedure: Our technicians are trained to confirm that the responsible paying party is aware of charges before proceeding. Once that was clarified, we sent the invoice, and payment was made. This is standard professional procedure, not frustration.

Technician demeanor: We do not agree with the statement that the technician was “not happy to be there.” Our technician was performing the necessary steps to confirm authorization and payment responsibility before moving forward.

Estimate amount: Because the repair cost was higher than average due to the parts involved, we proactively contacted you to explain that the estimate would be significant before simply sending numbers over. We believe honest, transparent communication is the right thing to do.

Estimate details: The estimate did include two of the three recommended items: thermistor replacement and de-icing service. After reviewing the file, we acknowledge that the recommended control board replacement was not clearly listed on the written estimate. We take responsibility for that omission and appreciate the opportunity to clarify it.

Warranty information: Warranty terms are listed within our estimates. We understand if that was missed, but the information was included in the documentation provided.

Communication concerns: We always aim to respond promptly and professionally. If there was any delay in communication, we regret that experience.

Objective records matter: All customer calls are recorded, invoices are documented, and service records are maintained. Our response is based on those records rather than opinions or feelings.

Our values: At The Golden Rule Appliance Repair, we believe in treating others how we would want to be treated, and we strive to handle every landlord, tenant, and homeowner interaction professionally and fairly.

We take pride in serving the Baltimore community every day, and we believe fairness requires the full context of what occurred on this service call.
Final Update**

* Accuracy matters: The difference between $125 and $150 is not about $25. It is about factual accuracy. When specific numbers are presented publicly as fact, precision matters because credibility and integrity are built on getting the details right.
* Materially OMITTED communication: Your follow-up states that after payment we sent an estimate “after several days” and then went silent. What is notably OMITTED is that we proactively placed a phone call to you, the landlord, to discuss the unusually high cost of the recommended repair before simply sending over a number. We made that call specifically to be transparent and respectful about the price. Leaving out that outreach does not present the full timeline.

* Technician demeanor: We summarily reject the suggestion that our technician behaved unprofessionally. We have many public reviews—positive and even critical ones—that consistently mention our technicians as courteous, respectful, and professional.
* Our position: We stand by the professionalism of our team, the documented service fee amount, and the fact that outreach was made to discuss the price.
We will respectfully let the written record stand.