Texas True Appliance Repair Company

Texas True Appliance Repair Company Reviews

Excellent rating
     
4.9 | 379 reviews
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Texas True Appliance Repair Company
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4.9

| 379 total

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Heather Greger
Heather Greger 2026.06.11
     
I have had my dishwashers and my ovens repaired by True Appliance and the service is wonderful every time. My technician Ethan went above and beyond to help me prevent future issues as well. Highly recommend them for all your services needs and they are authorized service technicians for most major brands.
Reply from Texas True Appliance Repair Company 2026.06.11
We appreciate you sharing your experience with both your dishwasher and oven repairs. It means a lot to know the service has been consistently wonderful, because our goal is to get your appliances running reliably while also helping you avoid repeat breakdowns. When a technician like Ethan takes the time to explain what caused the problem and what you can do to prevent future issues, it reflects how we approach every call, from diagnosing the fault accurately to completing the repair with care and attention to safety. We also take pride in supporting major appliance brands through authorized service practices, which helps ensure you receive work that matches the manufacturer’s standards and uses the right troubleshooting approach for each model. For anyone dealing with standing water, poor cleaning performance, leaks, unusual noises, or drainage problems, expert dishwasher repair can make a big difference, and we aim to deliver clear communication and dependable results from start to finish. We’re glad you trusted us with multiple appliances and that the same level of service carried over from one repair to the next. Thanks again for recommending our team and for taking the time to leave such a thoughtful review.
Nina Houle
Nina Houle 2026.06.11
     
Great experience, good communicators on time and got the job done. Worthy.
Reply from Texas True Appliance Repair Company 2026.06.11
We appreciate you taking the time to share your experience—being on time, communicating clearly, and getting the job completed right the first time are exactly what we aim for. It’s great to hear the technician arrived when expected and handled the repair efficiently, without unnecessary delays or confusion. We know appliance issues can disrupt your day, so we focus on straightforward updates and reliable service so you always know what to expect. If anything ever comes up again with your appliance, feel free to reach out and we’ll be happy to help. Thanks again for your recommendation and for trusting us with your repair needs.
Nicole Vannucci
Nicole Vannucci 2026.06.09
     
No Call/No Show I was assigned Texas True Appliance Repair through Frigidaire for a scheduled service appointment. The appointment window passed without a technician arriving and without any communication regarding a delay or cancellation. At 3:52 PM, after receiving no call or update, I contacted Frigidaire because it had become clear that no one was going to show up. During that conversation, I was told Texas True Appliance Repair had called and texted me. The only communication I received was the original appointment confirmation text. There were no missed calls, voicemails, or additional messages. No service was performed, and my time was wasted waiting for an appointment that never occurred. I hope Electrolux and Frigidaire reevaluate their partnership with this service provider, as this experience fell well short of reasonable customer service expectations.
Date of experience: 09 June, 2026
Stephanie Dunfee
Stephanie Dunfee 2026.06.08
     
Prompt appointment and the dishwasher was fixed in about 30 minutes. Will definitely use again
Reply from Texas True Appliance Repair Company 2026.06.08
Really appreciate you sharing the experience—getting your dishwasher diagnosed and repaired in about 30 minutes is exactly the kind of efficient service we aim to provide. It’s also great to hear the appointment scheduling went smoothly from the start, since we know how disruptive appliance issues can be to your routine. Our goal is to arrive prepared with the right tools and parts when possible, quickly identify what’s going on, and then explain the repair clearly so you feel confident it’s handled correctly. When customers see fast turnaround without cutting corners, that’s a strong reflection of the work our technicians do. If anything changes after the repair—odd noises, leaks, or problems with draining or cleaning—please reach back out right away so we can take care of it. We’re committed to quality workmanship and responsive support, and we’re glad your dishwasher is back up and running. Thanks again for the kind words and for choosing our service; we’re grateful you’ll use us again.
Jackie Alexander
Jackie Alexander 2026.06.08
     
This is absolutely the best company to work with. So glad I called them. Professional and prompt. Saved my mother’s old dryer and will get another several years out of it. As others have mentioned, did not break the bank. Thank you
Reply from Texas True Appliance Repair Company 2026.06.08
We’re really glad you shared your experience—keeping an older dryer running smoothly for several more years is exactly the kind of outcome we aim for. It sounds like we were able to diagnose and fix the issue quickly, and we appreciate you recognizing our team’s professionalism and prompt service. We also want to reassure you that “not breaking the bank” is something we take seriously; our goal is to provide honest recommendations and repairs that actually make sense for your specific appliance, rather than pushing unnecessary work. When a repair helps extend the life of a major appliance, it saves you time, money, and the hassle of replacing something that still has plenty of value. If you notice any changes in performance—such as longer drying times, unusual noises, or issues with heat—please don’t hesitate to reach out so we can help address it early. We’d be happy to support you with any future appliance needs, whether it’s the same dryer or something else in your home. Thanks again for trusting our service and for taking the time to leave such a positive review—we truly appreciate it.
Richie A
Richie A 2026.06.03
     
Stuart fixed our Kitchenaid fridge, it was leaking water all over our new floors but he quickly found the issue and fixed the drain. Great communication and I would use them again when my warranty runs out.
Reply from Texas True Appliance Repair Company 2026.06.03
It’s great to hear that the technician was able to quickly identify the source of the leak and get your Kitchenaid fridge draining properly again—especially with brand-new floors at stake. A clogged or failing drain can cause water to build up fast, so timely troubleshooting makes a big difference, and it sounds like he handled it efficiently. We also appreciate you noting the communication; keeping you informed while work is in progress is something we focus on so there are no surprises on your end. If anything changes after the repair or you notice unusual symptoms later on, please don’t hesitate to reach out—we’re happy to help you make sure everything stays in top working order. When your warranty is up, we’ll be here as well, and we’d welcome the opportunity to earn your continued trust for any other appliance issues that come up. Thanks again for sharing your experience and for the recommendation.
Nicole Furtaw
Nicole Furtaw 2026.05.31
     
This is my second review following up from my first very negative review a week ago. Shortly after I posted my initial review, I was contacted by the owner of the company directly to find out what happened. He listened to all the issues I had and personally took over my job. This was a warranty repair, so I cannot speak to the cost of the work that was done. Once Rich took over, communication was on point and he did everything he said he would do when he said he would do it. He had to come out 2 more times to finally resolve the issue we were having, but he came prepared with all the parts he needed and went above and beyond to make sure our issue was handled. I appreciate his attention to detail and his communication. I do believe there are some issues to beware of (timeliness, communication, respectful customer service) from his staff, which is why I only gave 4 stars. That being said, I do believe he is committed to improving those issues and will personally make sure you are happy with the end result if you work with them.
Nicole Furtaw
Nicole Furtaw 2026.05.21
     
RIDICULOUS CUSTOMER SERVICE AND RELIABILITY. DO NOT SCHEDULE WORK WITH THIS COMPANY. I am on day 3 of waiting 5+ hours for them to show up with no communication. Today I was told the technician was 25 minutes away and an hour and a half later he still isn’t here. I can’t speak to the quality of their service because they never show up to do any work. Unless you have unlimited time on your hands to sit around and wait for no one to show up and to deal with rude office staff, call someone else.
M
M 2026.05.21
     
This is the 2nd time I’ve called on Texas true appliance for help with my GE appliances. Ethan came through to replace my dryer timer and power button so quickly! Thank you Ethan!
Reply from Texas True Appliance Repair Company 2026.05.21
It’s great to hear that you reached out to Texas True Appliance Repair again and that we could get your GE dryer back in working order so efficiently. We’re especially pleased that Ethan was able to diagnose the issue quickly and complete the dryer timer and power button replacement with care and accuracy—those are common parts that can make a real difference in how reliable your dryer feels day to day. Quality service on repeat visits is something we take pride in, and reviews like yours reflect the team’s commitment to showing up ready with the right solution, not just a temporary fix. If anything else comes up with your appliances—whether it’s the dryer, a different GE unit, or another brand—feel free to call us anytime; we’ll be happy to help you get it running properly again. We appreciate you trusting Texas True Appliance Repair for the second time, and we’re grateful for your kind feedback. Thank you.
Dean Kaitson
Dean Kaitson 2026.05.11
     
Extremely professional, talented, and knowledgeable!
Reply from Texas True Appliance Repair Company 2026.05.11
We truly appreciate your kind words about our team at Texas True Appliance Repair. Knowing that you experienced our technicians as professional, talented, and knowledgeable means a lot to us, because we focus on getting to the root cause quickly and fixing the problem right the first time. Our goal is always to provide clear communication, respectful service, and dependable workmanship—so customers feel confident throughout the repair process. Reviews like yours help reinforce that we’re delivering the level of quality we strive for on every call, whether it’s a major appliance repair or a more specific issue that needs expert attention. If you ever need assistance again with any appliance concern, please don’t hesitate to reach out—we’ll be ready to help. We’re grateful for your feedback and for trusting Texas True Appliance Repair with your home.
K D Wilcots
K D Wilcots 2026.05.04
     
The technician was very knowledgeable and professional. He had the problem diagnosed with our washer within minutes. The repair was very quick and we are truly pleased. Thank you so much!
Reply from Texas True Appliance Repair Company 2026.05.08
We appreciate you taking the time to share your positive experience with Texas True Appliance Repair. It’s encouraging to hear that our technician's expertise made a significant difference in diagnosing and fixing your washer promptly. We understand how important reliable appliances are to your daily routine, and our team strives to deliver swift, efficient solutions coupled with professional service. Knowing that you’re truly pleased with the quick repair reassures us that our commitment to quality workmanship and customer satisfaction is being met. We’re grateful for your kind words and for trusting us with your appliance needs, and we look forward to assisting you with any future service requirements.
Gineva Cardona
Gineva Cardona 2026.05.04
     
I would like to highly praise Laurie! From the very beginning she was very knowledgeable about my issue with our refrigerator. (LG) She even guided me step-by-step on how to request my warranty on the compressor so that I wouldn't have to pay anything out of my pocket!!! We are very grateful for their help!!! The technician that came out (Rich) was nice and helpful as well and completed the job swiftly!!
Reply from Texas True Appliance Repair Company 2026.05.08
Your kind words about Laurie and Rich truly brighten our day. It's wonderful to hear that Laurie’s expertise and guidance made what could have been a stressful process much smoother for you, especially with navigating your warranty for the LG refrigerator. We believe that clear communication and supportive service are essential, and Laurie’s dedication exemplifies that commitment. Rich’s promptness and helpful attitude also reflect our team’s focus on completing repairs efficiently and with care. It’s our goal to not only resolve issues swiftly but to do so with professionalism that reassures our customers in their home appliance needs. Knowing that you felt taken care of from beginning to end encourages us to maintain and elevate our standards with every service call. We genuinely appreciate your recognition of our team’s efforts and your trust in Texas True Appliance Repair. Your feedback motivates us to continue providing top-tier support for all your appliance concerns. Thank you for sharing your positive experience; it means a lot to us to know we could assist you effectively and make a difference in your appliance repair journey.
Britany Gil
Britany Gil 2026.05.01
     
Jason was so great! He helped us fix our 1 1/2 year old GE washing machine that was difficult to diagnose. He waited outside for me to get home two times so he could accommodate us and get us up and running! So grateful for him and will definitely use them in the future when we need it. Their price was VERY reasonable and he gave me some great tips while waiting on the machine to run. Thank you!
Reply from Texas True Appliance Repair Company 2026.05.08
It's wonderful to hear about your positive experience with Jason and the service he provided. We understand how frustrating appliance issues can be, especially with newer units that sometimes present unexpected challenges, so it’s reassuring to know that Jason’s patience and dedication made a difference. We pride ourselves on our technicians’ commitment to thorough diagnostics and accommodating our customers’ schedules, which is why Jason was happy to wait outside and work around your timing. Providing clear, helpful advice while your washing machine was running is part of our goal to ensure our customers feel confident and informed every step of the way. We're delighted that you found our pricing to be reasonable and that Jason’s tips were beneficial. Your recognition truly motivates our team to maintain high standards of service and customer care. We genuinely appreciate your trust in Texas True Appliance Repair and look forward to assisting you again in the future whenever any appliance needs attention. Thank you for choosing us and for sharing your kind words.
Rachael Tucker
Rachael Tucker 2026.04.27
     
Texas True Appliance repair went above and beyond to help with my combo washer / dryer warranty repair. The staff was professional and politely received multiple calls from me to schedule an appointment. This was a warranty repair to the price was actually $0. Tanner our technician arrived when expected and was very professional. He solved our problem quickly. We highly recommend Texas True Appliance for you repair needs.
Reply from Texas True Appliance Repair Company 2026.05.08
Your positive feedback truly highlights the dedication we strive to bring to every service call. We understand how important reliable appliances are in daily life, especially when dealing with warranty repairs, and it’s encouraging to know our team, from scheduling to the technician’s visit, met your expectations. Tanner takes pride in providing efficient and professional service, and we’re pleased he was able to diagnose and resolve your combo washer/dryer issue promptly, especially at no cost to you thanks to the warranty coverage. We recognize that coordinating repair appointments can sometimes be inconvenient, so we aim to make the process as seamless as possible, and your recognition of our polite staff and punctual technician affirms that effort. Our goal is always to deliver quality work with friendliness and respect, and comments like yours motivate us to continue doing just that. We sincerely appreciate your trust and recommendation, as it reflects our commitment to customer satisfaction. Thank you for choosing Texas True Appliance Repair—we look forward to assisting you with any future appliance needs.
Jeanette Cruz
Jeanette Cruz 2026.04.25
     
Update review- We appreciate Rich, the owner, calling to see what happened from a customer’s perspective. He explained that some of the staff were new and should have asked for all the details about the microwave that there would have been no need to send a technician out. He also explained what NSA ( non-serviceable equipment ) is. We appreciate the owner taking time to contact us as it is rare among businesses. Thanks Rich for making things right. We will recommend your business in the future. We have a microwave that shows a display disfigured, works but display is weird. Service call was for a microwave repair- tech looks up our microwave, it’s discontinued. We’re not told why it’s showing display like that, just that the microwave is discontinued. Tech says that “normally” they don’t replace microwaves, just repair. We can look up microwave, purchase & have them come back to put in & take the old one- what!?!? It would cost us about $500 to do this- we paid $146 to have tech come out(service call) to tell us the above, he proceeds to say that they can look up microwave to replace,they don’t normally do that, but “they would make it work”. We get a call today that “we don’t purchase microwave & then install”This could have been handled in a better way- why not help the customer & suggest type of microwave for us to purchase on our own & have the business of installing it. Too hard, I guess. Terrible service!
tagarcia709
tagarcia709 2026.04.24
     
The ladies and techs at Texas True are so awesome, they do the best they can and go above and beyond for their customers. I can’t express how grateful I am for them. They took such great care of me.
Reply from Texas True Appliance Repair Company 2026.05.08
Your kind words truly underscore the dedication and effort our team strives to bring to every customer interaction. At Texas True Appliance Repair, we pride ourselves on providing not just reliable service but also genuine care and attention to each customer's unique needs. It's incredibly rewarding to know that our ladies and technicians made such a positive difference in your experience, going above and beyond to ensure your satisfaction. We believe that treating every customer with respect and thoroughness is what sets us apart, and your feedback reaffirms that we’re headed in the right direction. Our team is committed to maintaining these high standards and ensuring that each visit leaves you feeling confident in the quality of our work. We are grateful for the opportunity to serve you and appreciate your trust in us. It’s always our goal to make appliance repairs as smooth and stress-free as possible, and your heartfelt recognition means a great deal to everyone here.
Chris Harmon
Chris Harmon 2026.04.15
     
It’s good to still have a company that provides excellent customer service! Thank you for working around my schedule and taking care of all of my issues!
Reply from Texas True Appliance Repair Company 2026.05.08
We truly appreciate your kind words and are delighted to hear that you had a positive experience with Texas True Appliance Repair. Providing excellent customer service and accommodating our clients' schedules are core priorities for us, as we understand how busy life can be and aim to make the repair process as convenient and stress-free as possible. It’s rewarding to know that our team was able to address all of your appliance issues effectively, demonstrating our commitment to quality work and customer satisfaction. Building trust and offering reliable service is what drives us, and your feedback reaffirms our dedication to these principles. We are grateful for your trust in our team and for choosing us to handle your appliance needs. Your satisfaction is our greatest reward, and we look forward to being here whenever you need us in the future.
Inigo Montoya
Inigo Montoya 2026.04.12
     
These guys are a joke. Do not use unless you want to pay $115 for nothing. Had them come out to look at my dryer. The latch on the door had broken and I suspected that the motor was starting to go bad because it was making a groaning noise. The guy comes, looks at the latch and messes with it for 20 minutes and says that it is tack welded on the inside and cannot be fixed. He didn't even look at the motor and just said that I would be better off buying a new dryer. I paid him the $115 site fee and he leaves. I call another place and they ask me to look and see if the door can be reversed, and sure enough it could. So the guy quickly tells me how to do it without charging me a penny) and 20 minutes later my door latch is fixed. I called back and asked if he would come out and look at the motor but told me that if I wanted to check something for him, it might save me from him having to come out. He gave me some quick instructions on how to take the front panel off (which was only like 6 screws and super easy) and looked at the belt as he suggested. Sure enough, the belt had shifted and was rubbing against a rail making the noise. I put it back where it needed to be and the noise was gone. I will NEVER call Texas True Appliance again. Save yourself some money and forget this company even exists because they are worthless.
Reply from Texas True Appliance Repair Company 2026.04.12
Good afternoon, this is Richard the owner of Texas True Appliance Repair. I tried to pull your service visit up based off of your name, but was unable to do so. I would love to talk with you in more detail about your service visit with our technician. If you have a moment, please give me a call or a text. My direct line is 469-500-7736. Thank you.
J Smith
J Smith 2026.04.11
     
Isiah did a great job analyzing and fixing the problem with my dryer
Reply from Texas True Appliance Repair Company 2026.05.08
We truly appreciate you taking the time to share your experience with Isiah. It's always our goal to deliver thorough and effective solutions, and we're pleased to hear that his expertise met your expectations in diagnosing and repairing your dryer. Our team prioritizes attention to detail and excellent service, so knowing that Isiah's work was helpful means a lot to us. We understand how important your appliances are to your daily routine, and we’re committed to ensuring they operate smoothly. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Your satisfaction is our top priority, and we’re grateful for the opportunity to serve you.
Carroll Deighton
Carroll Deighton 2026.04.09
     
Rich was AWESOME! On time, very knowledgeable and confident. Quickly and easily fixed three appliances in one visit! Gave us info on all the future equipment we might need.
Reply from Texas True Appliance Repair Company 2026.05.08
It’s wonderful to know that Rich’s expertise and professionalism made such a positive impression. Punctuality and confidence in handling multiple appliances efficiently are qualities we strive for, and we're pleased to see these qualities reflected in your experience. We believe that providing not only reliable repairs but also helpful advice for future equipment is essential, so we’re glad that Rich was able to share valuable information that will assist you in planning ahead. At Texas True Appliance Repair, we take pride in having knowledgeable technicians who approach each service call with confidence and care, ensuring our clients feel empowered and satisfied with the solutions we deliver. Your kind words reaffirm our commitment to maintaining this standard of service. We sincerely appreciate your trust and look forward to being your go-to appliance repair specialists whenever you need us in the future.

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