Teresa Chapman - State Farm Insurance Agent Reviews

Cheryl Pruett 2025.12.11

     

Recently met to review my policies and make adjustments. It was great to meet in person and the meeting was helpful. Great staff and responsiveness!

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.12.11

Cheryl, thank you for your wonderful feedback! I'm happy to hear that our meeting was helpful and that you appreciated the in-person experience. Our team is dedicated to providing responsive service, and it's great to know we're meeting your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!

Aysu Kollath 2025.12.10

     

I can’t recommend Teresa Chapman’s State Farm office enough, especially Karla Gilliatt. I recently moved back to Indiana and needed to transfer my auto insurance, and after feeling a bit unsure about how to navigate the process, I found this office by chance. It ended up being the best thing that could’ve happened. From the moment I called, I was treated with genuine kindness. Yolanda directed me to Karla, who was truly my Christmas miracle. She took the time to walk me through everything, explained the process clearly, and coordinated the behind-the-scenes details with my previous agent to make the transition seamless. She was patient, supportive, and incredibly friendly, and she even took interest in my move and how I’m adjusting. Karla had everything sorted so quickly, and I left the experience feeling cared for rather than just processed. It’s rare to find service this thoughtful and personal. If you’re looking for an insurance team that truly goes above and beyond, this is the office you want. Thank you again, Karla, for making a stressful situation so much easier.

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.12.11

Aysu, thank you so much for your wonderful feedback! I'm delighted to hear that Karla and the team made your transition back to Indiana smooth and stress-free. Karla is an amazing person and makes it her business to be the BEST neighbor! It's our priority to provide thoughtful and personal service, and I'm glad we could be there for you. If you ever need anything else, feel free to reach out!

Jessica West 2025.11.05

     

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.11.05

Thank you, Jessica, for your fantastic rating! I'm happy to know that you had a positive experience with us. If you have any questions or need assistance in the future, feel free to reach out!

Mark Smith 2025.10.04

     

Teresa and her team provide quick, friendly and thorough service. Recently I had to file a claim and the process from start to finish was well managed and convenient. Knowing that a reputable firm was repairing our vehicle and dealing directly with State Farm made the process much more manageable.

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.10.06

Mark, thank you for choosing our office to take care of you and your family. During a claim is when you need us the most. I am glad we were able to meet your expectation and make the process manageable.

Allan Thompson 2025.10.03

     

Teresa and her staff have ALWAYS provided us exemplary service and support. They take the time to explain policy terms/conditions/options and how to get the best value for our paid premiums. They were there to assist in any way possible when I was in an accident where the other driver was at fault. They set the bar for the “Like a Good Neighbor…” State Farm customer service motto.

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.10.03

Allan, thank you for your wonderful feedback! I'm happy to know that our team has been able to provide you with such excellent service and support. It's great to hear that we could assist you during your accident and help you understand your policy options. We’re here to help with anything else you might need!

Marie 2025.09.20

     

Takes the time to personally meet with you & go over policies. Very patient in answering questions. Excellent & helpful staff. They all make you feel appreciated & a valued customer. Knowledgeable about all their insurance offerings.

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.09.22

Thank you, Marie! I'm glad to hear that you felt appreciated and valued during your visit. It's wonderful to know our team was able to assist you with patience and knowledge. If you have any more questions or need further assistance, feel free to reach out anytime!

Ben Gladden 2025.09.10

     

Karla was great in helping me with insurance! She was very helpful and ensured a seamless and effortless process

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.09.11

Thank you, Ben. I am glad Karla was helpful and made your experience with our office effortless! We're always happy to help- just give us a call.

gary s 2025.08.28

     

available, prompt, knowledgeable. My claim was filed and the car repaired all in just one week.

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.08.29

Thank you, Gary! I'm happy to know that you found our team available and knowledgeable. It's great that your claim was filed and your car repaired so quickly. If you need anything else, just let us know!

Marilyn Wolf 2025.08.22

     

I just changed my policy to this agent after terrible service with someone else. One simple request got an immediate response They offered to follow up without my having to ask. Color me impressed!

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.08.22

Marilyn, thank you for sharing your experience! I'm happy to hear that our team was able to respond quickly and meet your needs. We’re committed to providing excellent service, and it’s great to know we made a positive impression. If you have any more questions or need assistance, feel free to reach out anytime!

Ryan Summy 2025.08.20

     

Karla just made the process of switching my insurance so easy! Highly recommend working with her and the rest of Chapman State Farm!

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.08.21

Thank you for your feedback, Ryan! I'm glad to hear that Karla made your insurance switch seamless. We appreciate your recommendation and are here for any future needs. Let us know if there's anything else we can assist with!

Cecilia Henriquez Burgess 2025.07.23

     

I have great things to say about Yolanda and her professionalism. She’s reliable and attentive. Looking forward to seeing the excellent work she continues to do.

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.07.23

Thank you for your review, Cecilia! I'm happy to hear about your positive experience with Yolanda. Her dedication and professionalism are truly valued by our team. We look forward to continuing to provide you with excellent service. Let us know if there's anything else we can assist you with!

Every Day is Awesome, The Jenkins' Journal 2025.07.23

     

Teresa is a faithful good neighbor agent, and I really need to shoutout Yolanda too. What an awesome team!!

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.07.23

Thank you, Every Day is Awesome!! I'm happy to hear that you appreciate the dedication of Teresa and Yolanda. They truly make a great team! We’re here to help with any of your insurance needs.

Emily Cadamagnani 2025.07.23

     

Teresa and her team are fantastic! Yolanda is always willing to help.

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.07.23

Emily, thank you for your wonderful feedback! I'm happy to hear that you find Teresa and the team fantastic, and that Yolanda is always ready to assist. We’re here to help with any of your insurance needs!

Jan Phillips 2025.07.23

     

Excellent service! The team was knowledgeable, responsive, and Yolanda was very helpful! I highly recommend Teresa and her office!

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.07.23

Thank you for your review, Jan! I'm happy to hear that you found our team knowledgeable and responsive. Yolanda will be delighted to know she was helpful to you. We appreciate your recommendation and look forward to assisting you with any insurance needs in the future. Let us know if there's anything else we can do for you!

Emilee Johnson 2025.07.23

     

Teresa is a wonderful agent and person who genuinely cares about her customers and team! Call and ask for Yolanda!

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.07.23

Thank you for your review, Emilee! I'm happy to hear that you appreciate Teresa's dedication and care. Yolanda will be delighted to know you mentioned her! If you need anything else, feel free to reach out.

Cj Baker 2025.07.23

     

If you want to constantly have to pay more each month for your insurance sign with Teresa. If you want your policy messed up and pay for things you didn’t ask. Sign up with Teresa. If you want to waste your time and money with claim make sure you sign up with Teresa. This is the worst agent I have worked for and doing anything is pulling teeth with her and Yolanda

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.07.23

Cj Baker, I am not able to find you as a customer or a prospect within my book of business. It appears you are not affiliated with my office. Also, you indicated you had worked for our office. We have not, in 25 years, had a CJ work in the office.

I am not sure if you have us confused with another agency or company, but I am happy to speak with you directly to help you resolve the issues you are presenting.

Our office has provided a high level of service for 25 years. Yolanda is one of the best customer service representatives in the business. She takes a tremendous amount of pride and ownership in her role. She values the customer and leads with a servant's heart.

Dan Kossow 2025.07.22

     

Thanks to everyone at the Teresa Chapman - State Farm Insurance agency! They are all very helpful and respond quickly to my family! A special thanks to Yolanda. Thanks for making doing business together easy!

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.07.22

Thanks so much for the awesome review! We’re really glad to hear that Yolanda and the whole team have been helpful and quick to respond. It means a lot to us that doing business with us has been easy for you and your family. We appreciate you choosing Teresa Chapman - State Farm and look forward to helping out anytime!

Costa Demou 2025.07.18

     

I've been working with Teresa and her team for all of my insurance needs for several years, and they’ve consistently delivered exceptional service. They’re responsive, solution-oriented, and always go the extra mile. My recent experiences with Emily and Yolanda have been especially outstanding. They were both professional, quick to act, and made the process seamless. Highly recommend this team for anyone looking for reliable and efficient insurance support.

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.07.20

Thank you for your wonderful feedback, Costa! I'm so happy to hear that you've had such positive experiences with our team over the years. Emily and Yolanda will be delighted to know their efforts made a difference for you. We’re committed to providing reliable and efficient support for all your insurance needs. I appreciate you and are excited to continue service you well.

Minerva Smith 2025.06.17

     

Yolanda at Teresa Chapman office always give a peace of mind. Thank you!

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Reply from Teresa Chapman - State Farm Insurance Agent 2025.06.17

Thank you, Minerva! I'm happy to hear that Yolanda provides you with peace of mind. We appreciate your feedback and are here to help with any of your insurance needs. Let us know if there's anything else we can do for you!

Lisa Morrissett 2025.06.13

     

Teresa and her team continue to be top-notch! I always receive super-fast responses and 5-star customer service. She understands her business thoroughly and is training her team to do the same. Cannot recommend more highly!

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Reply from Teresa Chapman - State Farm Insurance Agent 2021.03.18

Lisa, thank you for taking the time to leave Teresa Chapman and our office a review! We are happy to have you as part of the State Farm family.