iPhone Reparation Østerbro - Telefone.dk Anmeldelser

Hi Abraham Mitzraim,

Thank you for your review and for bringing this situation to our attention.

Unfortunately, we cannot find any history in our system under the name listed in the review. There may have been a mix up, as there are two other stores in the area with a similar concept. In order for us to investigate the matter quickly and correctly, please send us as much of the following information as possible:

• Date and time of visit .
• Address and Name of the shop you visited .
• Receipt (if you have one) .
• Telephone number or email you used during the visit .
• A brief description of the problem/repair and the model of the device .

Send the information to support@telefone.dk or call us at 50 65 46 59. You can also reply directly to this review with the above information. Once we have received more details, we will initiate an internal review and follow up.

We take customer feedback seriously and are constantly working to improve both service quality and transparency.
Thank you for helping us with that.

Regards / Venlig hilsen,
Telefone
Client Relations Team
www.telefone.dk

Hej Henrik Hagedorn,
Tak fordi du tog dig tid til at give en anmeldelse.
Vi kan desværre ikke finde dit navn i vores kundesystem og vil derfor gerne høre, om du kan uddybe din oplevelse hos os. Vi vil meget gerne forstå, hvad der har ført til de 2 stjerner, så vi kan forbedre vores service.
Det sker af og til, at der opstår forvekslinger, da der ligger andre reparationsbutikker tæt på os så vi vil sætte pris på, hvis du kan bekræfte, at det var hos Telefone du fik lavet reparationen eller andre services.
På forhånd tak for din tid og hjælp.

Regards/Venlig hilsen,
Telefone
Client Relations Team
www.telefone.dk

Hi Matthew,
Thank you for taking the time to share your experience with us. We are pleased to hear that our team was able to provide you with clear and transparent guidance regarding your iPhone 16 Pro charging issue. Our priority is always to ensure that our customers receive the most appropriate solution, even if that means recommending a visit to Apple under warranty rather than proceeding with an in house repair.

We are glad to know that you were able to receive a replacement device from Apple and that our diagnostic assistance supported that outcome. Your feedback is greatly appreciated, and we look forward to assisting you again should you ever require our services in the future.

Regards/Venlig hilsen,
Telefone
Client Relations Team
www.telefone.dk

Hi Diana,
Thank you so much for your kind words and recommendation. We are delighted to hear that Ahtsham was able to assist you and provide a solution that met your expectations. We will be sure to share your feedback with him, as it means a great deal to our team. We truly appreciate your support and look forward to welcoming you again in the future.

Regards/Venlig hilsen,
Telefone
Client Relations Team
www.telefone.dk

Hej Henri,
Thank you very much for your 5 star rating. We greatly appreciate your support and look forward to serving you again in the future.
Regards/Venlig hilsen,
Telefone
Client Relations Team
www.telefone.dk

Hi Matinez Veronica,

We wish to extend our appreciation for the time you have taken to provide detailed feedback regarding your recent interaction with our service centre. Please accept our sincere apologies for the inconvenience occasioned by the delays and deficiencies in communication that you experienced.

By way of clarification, your device was received on Thursday for the purpose of water-damage remediation. Following our initial assessment, it was determined that the extent of the impairment appeared substantial, a conclusion that was duly conveyed to you on Friday. At that juncture, you requested consideration of data recovery. As you will appreciate, such a procedure constitutes a materially distinct and significantly more intricate undertaking than conventional cleaning, necessitating a separate quotation, which was accordingly furnished on Friday. You were further advised that additional time would be required, with an update anticipated on Saturday.

Regrettably, unforeseen operational constraints, including a backlog of existing repairs and the temporary unavailability of a key technician due to illness, adversely affected our ability to adhere to the intended communication schedule. We acknowledge without reservation that the absence of interim updates from Saturday through Wednesday fell below acceptable standards, and for this lapse we express our unequivocal regret.

During this interval, however, our technical specialists were actively engaged in intricate diagnostic work upon the device’s logic board. This examination disclosed profound motherboard impairment necessitating micro soldering procedures. By the time of your enquiry on Wednesday, approximately seventy per cent of the data recovery process had been successfully executed, and completion was imminent.

We fully respect your decision to reclaim the device at that point. In recognition of the inconvenience endured, all service charges including those attributable to the considerable technical labour already undertaken were waived in their entirety.

We are pleased to note that your device is now functional following subsequent intervention elsewhere. Nevertheless, it should be observed that the timely water damage cleaning effected at our facility likely contributed materially to the prevention of further deterioration across critical components. The severe motherboard impairment we identified would, in any event, have remained a significant factor requiring remedial attention.

Please be assured that we remain firmly committed to the enhancement of both our operational processes and our standards of client communication. Your observations are invaluable in guiding these improvements.

Regards/Venlig hilsen,
Telefone
Client Relations Team
www.telefone.dk

Hej Liva,
Vi husker tydeligt, da du kom ind i butikken med din iPhone 12, den så virkelig ud til at have fået en hård tur med vand. Du fortalte, at du næsten havde opgivet håbet, og vi kunne mærke, hvor meget telefonen betød for dig.

Vores teknikere gik straks i gang med at åbne, rense og redde hver eneste lille del. Det var lidt som at give den et nyt liv og vi kunne næsten ikke vente med at se dit ansigtsudtryk, da du fik at vide, at den virkede igen.

At høre, at din oplevelse hos os var “10 ud af 10” og at din iPhone 12 nu er “så god som ny”, gør os simpelthen så glade. Tak fordi du stolede på os.

Vi står altid klar, hvis din iPhone (eller andre enheder) nogensinde får brug for en redningsaktion igen.

Regards/Venlig hilsen,
Telefone
Client Relations Team
www.telefone.dk

Hej Jannick,
Tusind tak for din flotte anmeldelse.
Hos Telefone betyder det meget for os, at du både er tilfreds med butikken og vores service. Vi sætter stor pris på din anbefaling og står altid klar, hvis du får brug for hjælp med din telefon igen.
Mvh
Telefone

Hej Sørine,
Tusind tak for din venlige anmeldelse og de flotte ord.
Vi er rigtig glade for, at vi kunne hjælpe dig især når man selv har en travl arbejdsdag. Vi ved, hvor vigtigt det er, at tingene spiller, når tiden er knap, og det glæder os, at du kunne nå at hente din pakke hos os alligevel.

Skulle du nogensinde få brug for hjælp med mobil, computer, tablet eller smartwatch så står vi altid klar og som Apple Independent Repair Provider sikrer vi, at både kvalitet og service er i top.

Tak igen for din tillid. vi håber at se dig igen.

Venlig hilsen,
Telefone
Client Relations Team

Hej Jan,
Tusind tak for din flotte anmeldelse. Vi er glade for at høre, at du er tilfreds med servicen for din iPhone. nogle gange er den bedste løsning også den enkleste. Vi tror på ærlig rådgivning og prioriterer altid den mest skånsomme og prisvenlige løsning for vores kunder, når det er muligt.

Skulle du få brug for hjælp igen uanset om det drejer sig om mobil, computer, tablet eller smartwatch, er du altid velkommen hos os. Som Apple Independent Repair Provider er vi stolte af at kunne tilbyde både kvalitetsdele og professionel ekspertise.

Tak fordi du valgte TELEFONE.vi ser frem til at hjælpe dig igen, hvis behovet opstår .

Venlig hilsen,
Telefone
Client Relations Team

Hi Dhero,
Tak for din fantastiske 5 stjernede anmeldelse.
Vi er virkelig taknemmelige.
Din støtte gennem denne 5 stjernede bedømmelse hjælper andre kunder med at finde pålidelige reparationstjenester, og vi kunne ikke sætte mere pris på det. Vi ser frem til at hjælpe dig med eventuelle fremtidige reparationsbehov for mobiltelefoner eller computere, du måtte have.
Regards/Venlig hilsen,
Telefone
Client Relations Team

Hej Olena,
Yes we do have iPhone original spare parts and we are apple certified shop .
Thanks
Regards
Telefone

Kære Tao,
Tak for din fantastiske anmeldelse.
Vi er glade for at høre, at du havde en god oplevelse med vores hurtige og venlige iPhone 12 mini batteriudskiftning. Hos Telefone Østerbro sætter vi en ære i at levere iPhone reparationer af høj kvalitet på rekordtid under 1 time.

Vi sætter stor pris på din anbefaling og ser frem til at hjælpe dig igen i fremtiden. Har du brug for flere reparationer eller tips til at holde din iPhone kørende? Bare lad os det vide.

Mvh
Support Team
Telefone

Kære M.I.L,
Tak for din fantastiske anmeldelse. Det glæder os at høre, at du har haft en god oplevelse hos os. Vi sætter stor pris på dine pæne ord og er altid klar til at hjælpe, uanset tekniske udfordringer. Du er altid velkommen tilbage.
Venlig hilsen,
Telefone
Client Relations Team

Dear Deepak,
We have received your review and would like to thank you for your feedback. We deeply apologize for the inconvenience you have experienced while we replaced the battery on your Samsung Note 20.​

After an internal review, we have determined that there may have been a misunderstanding during the process. Our technician noted that your device was not logged into an account after the battery replacement and required setup. As you mentioned that completing the setup could lead to data loss, which may have caused confusion. We now understand that the mentioned store in Valby helped complete the setup and restore access to your data, indicating that the information was still present on the device.​

We appreciate your feedback as it helps us improve our communication and service. To avoid similar situations in the future, we will make sure to provide clearer instructions and guidance during and after repairs.​

As a gesture of appreciation for the inconvenience experienced, we are offering you a discount on your next repair or service with us. We hope that we can restore your trust and welcome you back to our store.

Once again, we apologize for the situation and thank you for your understanding.
Kind Regards ,
Telefone
Support Team

Dear Maan,
Thank you for your review. We are glad that you are satisfied with our service. You are always welcome back.

Best Regards,
Support Telefone