TeleChoice Reviews

Russell Bosnjakovic 2026.10.09

     

Service operator is a gun We signed over many of our mobile phones away from Aldi to Telechoice because Aldi don't provide business accounts and we wanted to tidy up our backend. We had a very short deadline to achieve a bulk transfer to get in a special price before cost increases. This required all our staff members to receive a sim card to their address and launch at a specific time. I didint believe in a million years we would pull it off without a glitch. All staff members received their sim cards within 24 hours and sim cards were activated without hitch. Now we have one management portal handling all the telephony for our staff and one support manager which is a relief. Now if an employee ever leaves the company or the phones change hands, or if our credit card number changes , everything is easily amended from one portal. The service manager at the company Violette made it happen for us and fast. Thank you for your great work. We were dealing with an Australian person based in Australia all the way that moved incredibly fast. Relieved and grateful and the same time because its always a scary risk in making such a big move. Highly recommended and genuine review.
Date of experience: 09 October, 2026

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Pete 2026.10.05

     

Greedy In the two or so years I've been with them, they have more than doubled their lowest possible Prepaid Recharge price from $17 up to $35 today. This is known as being greedy.
Date of experience: 05 October, 2026

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Kris S 2026.08.28

     

Long waits, patchy network, and an awful app that breaks all the time; no flexibility or care for the customer- they are happy to let go! Ported over now.

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Joyce Soder 2026.08.17

     

Telechoice Top Ryde It took me 2 visits to the TeleChoice Kiosk to sort out my mobile phone dilemma. As a result I got my new Amsung S23 phone and accessories at a good price AND I had data transerred plus my Apps reloaded, help with openingthem and cards uploaded to my wallet. I deaed having to do this especially alone so the additionalservice was well received This kiosk has a great reputation for its friendliness and assistance. It was a one person service so be prepared to wait abit.
Date of experience: 16 August, 2026

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Nikos Gerofotis 2026.07.22

     

I came to this shop to recharge my phone plan every month, staff is super nice and help me to done quick. Last time i also come and fix my battery my samsung Ultra good quality battery they put on and i'm happy. Thank Julie for service me today . I will give this shop 10 out of 10 for the service.

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Minh 2026.07.07

     

Acct login Bad service app or log in account didn’t work. My sim now SOS but cant do anything to fix it. Very upset
Date of experience: 07 July, 2026

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M T 2026.06.14

     

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Tran Chi TRUONG 2026.06.10

     

Frustrating issues with app access I have tried to log in many times over the past 10 days, but I have been unable to access my account. Is the app currently under maintenance, or has it been permanently discontinued? Why has there been no notification or communication to customers about this issue? Logging in through the website does not allow me to manage my 5G data usage or check my call minutes.

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Samantha Cameron 2026.03.03

     

Couldnt find it and xfive from ballarat. All well, went online

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Elke Nolan 2026.02.27

     

Disgruntled Soon To Be Customer We have had issues with our NBN for two weeks and they have constantly tasked us with resetting our router. We have repeatedly told them that it’s the NBN Black Box. They scheduled a tech to come between 8-12 today and then they emailed at 11:45 to say there is an issue with the network in our area and this has to be resolved first. We rang six hours later to chase up another appointment, to which we were told ‘we must wait’. We won’t be waiting. We will be changing providers. Thanks for nothing!
Date of experience: 27 February, 2026

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Dean James 2026.01.21

     

Telechoice Login Portal is unusable, needs complete overhaul Telechoice members portal doesn't work. You can't login, reset password or pay a bill. The backend is built in struts java from 2006 by the looks and have many bugs ,nothing is working. They need to rehaul the entire software under the utilibill.com.au domain its a complete nightmare.
Date of experience: 14 January, 2026

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Harshad Kotak 2026.01.07

     

Terrible experience 5 hours to activate sim. Website does not work, login immpossible, get verification after 5 mins, enter verification code, error either wrong or expired. Failed to activate sim after 5 hours. Only god can help
Date of experience: 07 January, 2026

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Aaron Lee 2025.11.27

     

Price increase higher than what they claimed to be. I was on a $19 plan and according to their October 2025 price change announcement my plan will become $23 which is fair enough. However that $23 magically became a $27 bill. They sneakily increase the access fee more than they said they would, and hope that you would just pay the bill without checking the numbers.
Date of experience: 27 November, 2025

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S L 2025.11.17

     

unpleasant used to like them, but after they decided to price increase without notifying me, i would not trust them, go with telcos with better service and won't lie to paying customers
Date of experience: 27 October, 2025

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Paul and Carmen Bonnici 2025.11.07

     

A great company to deal with

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Rezz Barber 2025.10.02

     

Customer service Very bad

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Jack 2025.08.15

     

AAA+ Just been serviced

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Abdullah Aytekin Chechen 2025.07.26

     

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Bailey 2025.06.30

     

Cancelled my plan and took my number Absolute nightmare! They cancelled my phone without any warning and after multiple phone calls, could not give me a valid reason why they did it in the first place. They would constantly tell me it would be fixed in a couple of days or that I would get an email which just never came. Kept dragging it on and I could not use my phone. They cancelled my number so I couldn't even change providers and transfer my number. Terrible experience and customer service, don't buy a plan with TeleChoice!

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Scott 2025.06.20

     

your phone service is good but your non compatible for mobile website (you are a mobile company, what are the odds people will pay using their phone) is terrible and your customer service would be rated just as bad if there was any to start with. trying to log in for the past 4 months to pay, being told a verification e-mail will be sent multiple times but nothing. you've changed it from being almost impossible to freaking impossible. change is good if its for the better but what you've done is just plain stupid.

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