Verified Company
We called Techvill as they were recommended for our European style dryer. We had already done a lot of our own testing on the machine, so we were fairly sure that it was the circuit board that was no longer working. We could order the part ourselves for $500, but it was still under warranty, which needed a certified tech to diagnose the issue. So we had someone come out, and from the first call, we believed that it would be somewhere around $250-300 for the service.
That diagnostic visit involved the tech spending less than 5 minutes with the dryer, to agree it was the board - he didn't take anything apart, or check if there was any reason that the circuit board had stopped working. So we paid for what we thought was the part (refundable through warranty), and the repair cost. But then we had to pay another almost $300 for the installation, because they had to order the part and come back. So total, we paid almost $600 for less than 45 minutes of work (not including the cost of the part).
I have nothing against paying a base fee for a technician to come to the house, and the techs were all nice and competent. But we did feel that the price was not well communicated to us, and we ended up paying almost the same price as a new machine total. We paid more than what we could have ordered the new part for if we didn't go through the warranty, and we would have made different choices had things been better communicated.
I wish I had read the YELP reviews before booking. The call-out fee is $250 + tax, and the technician wasn't able to identify the problem with my Miele induction cooktop. I was told it was "probably" a control board issue--nothing I didn't already suspect.
They said they would follow up with the cost of a replacement control board, but I never heard back. I should have contacted Miele Service & Support directly to get an authorized technician. For anyone else seeking appliance repairs, always get the authorized service number from the manufacturer's website or from a major appliance retailer. Trail Appliance was very helpful and provided me with the correct authorized number right away.
Reply from techvillappliancerepair.ca
2025.12.02
Dear Linda,
Thank you for sharing your experience with us. We understand how disappointing it must have felt to pay for a visit and leave without the clarity or follow-up you expected — especially with a Miele induction cooktop, where specialized diagnostics are often required.
While we do work on many appliance brands, Miele products can require very specific authorized tools and parts, and in cases like this we should communicate that limitation much more clearly before booking. The fact that you didn’t receive the follow-up you were told to expect is also something we need to address on our end.
We’re reviewing this internally so we can prevent similar situations, and we’ll reach out directly as well to make sure your case is properly closed out. Thank you again for the feedback — it genuinely helps us improve how we handle specialty appliances and follow-ups.
Best Regards,
TechVill Team
Thank you for sharing your experience with us. We understand how disappointing it must have felt to pay for a visit and leave without the clarity or follow-up you expected — especially with a Miele induction cooktop, where specialized diagnostics are often required.
While we do work on many appliance brands, Miele products can require very specific authorized tools and parts, and in cases like this we should communicate that limitation much more clearly before booking. The fact that you didn’t receive the follow-up you were told to expect is also something we need to address on our end.
We’re reviewing this internally so we can prevent similar situations, and we’ll reach out directly as well to make sure your case is properly closed out. Thank you again for the feedback — it genuinely helps us improve how we handle specialty appliances and follow-ups.
Best Regards,
TechVill Team
Randy Obineta. Fixed fridge drainage that was causing ice build up.
Reply from techvillappliancerepair.ca
2025.12.02
Thank you for your wonderful feedback and for choosing our Calgary appliance repair service! Your satisfaction is our ultimate goal, and we’re delighted to have met your expectations. We’ll remain dedicated to delivering reliable and efficient repairs for all your appliance needs.
Sincerely,
TechVill Appliance Repair Team 🛠🏡
Sincerely,
TechVill Appliance Repair Team 🛠🏡
Technician was personable. Assessed quickly and explained issue to me . He fixed the problem. Whole appointment only 30 minutes. I would definitely call them 1st next time. Reasonable price and can the next day.
Reply from techvillappliancerepair.ca
2025.12.02
Thank you for taking the time to leave us a review! We’re thrilled to hear about your positive experience with our Calgary appliance repair service. Whether it’s refrigerators, ovens, dishwashers, or washing machines, your satisfaction with our appliance repair solutions is our top priority. We’ll strive to maintain the high standard of service you’ve come to expect from us.
Best regards,
TechVill Appliance Repair Team 🛠🏡
Best regards,
TechVill Appliance Repair Team 🛠🏡
We have had a very negative experience with this company. They came to fix an issue in June of 2025 for our Miele washer that popped up again in December. When calling to book an appointment this time, I made an appointment with an AI bot. I then got several calls from people at the company asking what I was calling for and then saying they would call back to confirm the appointment. No one showed up the day of the appointment. I called 15 times during that day as I worked from home to make sure I could meet the appointment, and each time I was told that the appointment was in the books and someone would be coming - or I was told they would call back. In the end no one showed up or called us back and we have been completely ghosted.
Reply from techvillappliancerepair.ca
2025.12.02
Thank you for taking the time to share what happened — we understand why this situation felt frustrating and misleading from your point of view.
We’ve reviewed the details of your call and visit, and it’s clear that the way the information was communicated didn’t leave you with the clarity or expectations you deserved. While diagnostics can sometimes reveal additional issues that aren’t obvious beforehand, the way those possibilities were explained to you clearly didn’t land the right way. That’s something we need to work on.
We’re also concerned to hear that your fridge was left in worse condition after the appointment. That’s not the standard we aim for, and our senior team would like to look into this part specifically so we can understand exactly what happened.
We’re reaching out privately to go over the full case with you, including the diagnosis, recommended repair, and next steps, so you’re not left feeling dismissed or unheard. Your feedback does matter, and we want to ensure this is handled properly on our end.
Thank you again for bringing this to our attention.
Best Regards,
TechVill Team
We’ve reviewed the details of your call and visit, and it’s clear that the way the information was communicated didn’t leave you with the clarity or expectations you deserved. While diagnostics can sometimes reveal additional issues that aren’t obvious beforehand, the way those possibilities were explained to you clearly didn’t land the right way. That’s something we need to work on.
We’re also concerned to hear that your fridge was left in worse condition after the appointment. That’s not the standard we aim for, and our senior team would like to look into this part specifically so we can understand exactly what happened.
We’re reaching out privately to go over the full case with you, including the diagnosis, recommended repair, and next steps, so you’re not left feeling dismissed or unheard. Your feedback does matter, and we want to ensure this is handled properly on our end.
Thank you again for bringing this to our attention.
Best Regards,
TechVill Team
Be very careful before going ahead with any repair from this company. Their sales team WILL lie to you to get their foot in the door.
I called in wanting to know how much parts would be for a fridge that wasn't defrosting. After being assured three times and the salesguy not providing me any info on parts costs assuring me an easy fix with a single callout of $175 I should have known there was a scam afoot.
Tech came out, diagnosed the issue and wouldn't you happen to know it, I need $508+GST in repairs on top of the $175 callout fee. I called in and the official response is "Well, we never said it WOULDN'T require parts, just that it "most likely" won't. No refund, no warrenty on their work (fridge is now inoperable, thanks techvill!) and no repair.
The only offer on Techvill's side is if I go ahead with a repair of $500, they will discount it by $30.
What a scam and a disappointment of a company.
Reply from techvillappliancerepair.ca
2025.12.02
Dear Anthony,
Thank you for taking the time to share what happened — we understand why this situation felt frustrating and misleading from your point of view.
We’ve reviewed the details of your call and visit, and it’s clear that the way the information was communicated didn’t leave you with the clarity or expectations you deserved. While diagnostics can sometimes reveal additional issues that aren’t obvious beforehand, the way those possibilities were explained to you clearly didn’t land the right way. That’s something we need to work on.
We’re also concerned to hear that your fridge was left in worse condition after the appointment. That’s not the standard we aim for, and our senior team would like to look into this part specifically so we can understand exactly what happened.
We’re reaching out privately to go over the full case with you, including the diagnosis, recommended repair, and next steps, so you’re not left feeling dismissed or unheard. Your feedback does matter, and we want to ensure this is handled properly on our end.
Thank you again for bringing this to our attention.
Best Regards,
TechVill Team
Thank you for taking the time to share what happened — we understand why this situation felt frustrating and misleading from your point of view.
We’ve reviewed the details of your call and visit, and it’s clear that the way the information was communicated didn’t leave you with the clarity or expectations you deserved. While diagnostics can sometimes reveal additional issues that aren’t obvious beforehand, the way those possibilities were explained to you clearly didn’t land the right way. That’s something we need to work on.
We’re also concerned to hear that your fridge was left in worse condition after the appointment. That’s not the standard we aim for, and our senior team would like to look into this part specifically so we can understand exactly what happened.
We’re reaching out privately to go over the full case with you, including the diagnosis, recommended repair, and next steps, so you’re not left feeling dismissed or unheard. Your feedback does matter, and we want to ensure this is handled properly on our end.
Thank you again for bringing this to our attention.
Best Regards,
TechVill Team
Randy and Marc fixed our oven. Great guys!
Reply from techvillappliancerepair.ca
2025.12.02
We appreciate your kind words and high rating! Providing top-notch appliance repair in Calgary, from dryer repairs to stove fixes, is our passion. Your feedback motivates us to continue delivering exceptional service across a wide range of appliances. Rest assured, we’ll always go above and beyond to meet your needs.
Warm regards,
TechVill Appliance Repair Team 🛠🏡
Warm regards,
TechVill Appliance Repair Team 🛠🏡
Hardeep
Reply from techvillappliancerepair.ca
2025.12.01
We appreciate your kind words and high rating! Providing top-notch appliance repair in Calgary is our passion, and your feedback motivates us to continue delivering exceptional service. Rest assured, we’ll always go above and beyond to meet your needs.
Warm regards,
TechVill Appliance Repair Team 🛠🏡
Warm regards,
TechVill Appliance Repair Team 🛠🏡
Boris was excellent. He replaced the ignitor on our Natural Gas oven. We called at 10 pm on Friday, he was here by 8am Saturday and had it repaired by 8:30am.
Reply from techvillappliancerepair.ca
2025.12.01
Thank you for your wonderful feedback and for choosing our Calgary appliance repair service! Your satisfaction is our ultimate goal, and we’re delighted to have met your expectations. We’ll remain dedicated to delivering reliable and efficient repairs for all your appliance needs. Sincerely, TechVill Appliance Repair Team 🛠🏡
Called a week ago to book an appointment for a oven repair. Was given a time window for the next week Saturday with a 2 hour arrival window. They called me Friday (the day before) wanting to move the time window out by an hour which was inconvenient but not horrible. I missed their call and when I called them back twice to discuss the first time I got a AI bot trying to act as a person that could not handle the simple questions I was asking. The next time I called no one would answer. Then later in the afternoon on the Friday I got a text with the same request via a text message. I responded to the text asking to keep the time I had booked a week ago that was confirmed. It was automated so I never got a response. Then today (day of the appointment) I was up waiting for the tech to arrive and got a call from someone from the company that seemed like a remote service. The lady said that they had an "emergency" come up and needed to move my appointment to Monday. Ya sure........I really believe that. Brutal customer experience from a company with horrible communication. Cancelled my appointment and will book somewhere else with a company that actually cares.
Reply from techvillappliancerepair.ca
2025.12.01
Dear Ian,
Thank you for taking the time to share this. The back-and-forth you experienced — the AI agent not handling basic questions, unanswered calls, shifting time windows, and then a last-minute cancellation — is not the standard we’re aiming for, and we understand why you decided to cancel.
We should have honored the original appointment or, at the very least, communicated clearly and early enough for you to plan around any changes. The way this unfolded created frustration instead of support, and that’s on us to fix within our team and scheduling system.
If you’re open to it, we’d like to review what happened on our end and how the appointment was handled. You can share your booking details with us so a senior staff member — not the AI — can follow up directly.
Thank you again for the feedback. It helps us improve where it’s clearly needed.
Best Regards,
TechVill Team
Thank you for taking the time to share this. The back-and-forth you experienced — the AI agent not handling basic questions, unanswered calls, shifting time windows, and then a last-minute cancellation — is not the standard we’re aiming for, and we understand why you decided to cancel.
We should have honored the original appointment or, at the very least, communicated clearly and early enough for you to plan around any changes. The way this unfolded created frustration instead of support, and that’s on us to fix within our team and scheduling system.
If you’re open to it, we’d like to review what happened on our end and how the appointment was handled. You can share your booking details with us so a senior staff member — not the AI — can follow up directly.
Thank you again for the feedback. It helps us improve where it’s clearly needed.
Best Regards,
TechVill Team
Randy did a great job with the eashing machine. This company is excellent. When I phoned to book a service call the lady was extremely helpful and made a time that suited me. The technician then arrived on time and proceeded to quickly fix the dishwasher. He was friendly and explained what caused the issue, which has not normally been my experience with other technicians. I am absolutely satisfied with everything about this company.
Since my initial review I have had another 3 appliances in need of repair: an induction stove, washing machine and a dryer. Please note that the problems have ranged from electrical (motherboard) to mechanical and yet the technician has been able to isolate the issue and then proceed to fix it. The level of professionalism has been exemplary. Each time the technician has arrived on time, and provided outstanding service, all at a reasonable cost. I will continue to utilize TechVill which is the ultimate testimony to this company
Reply from techvillappliancerepair.ca
2025.12.01
Thank you for taking the time to leave us a review! We’re thrilled to hear about your positive experience with our Calgary appliance repair service. Whether it’s refrigerators, ovens, dishwashers, or washing machines, your satisfaction with our appliance repair solutions is our top priority. We’ll strive to maintain the high standard of service you’ve come to expect from us.
Best regards,
TechVill Appliance Repair Team 🛠🏡
Best regards,
TechVill Appliance Repair Team 🛠🏡
Vijay was great!
Reply from techvillappliancerepair.ca
2025.12.01
We appreciate your kind words and high rating! Providing top-notch appliance repair in Calgary, from dryer repairs to stove fixes, is our passion. Your feedback motivates us to continue delivering exceptional service across a wide range of appliances. Rest assured, we’ll always go above and beyond to meet your needs.
Warm regards,
TechVill Appliance Repair Team 🛠🏡
Warm regards,
TechVill Appliance Repair Team 🛠🏡
I had a very disappointing experience with Techvill. I hired them to fix a sticking fridge door, and they replaced the hinges and charged for parts and labour. The problem was never resolved.
When the problem did not resolve, I contacted another repair company, they were here for 5 minutes and were immediately able to tell me the hinges were recalled (the recall started in 2022 substantially prior to my service date from Techvill). Techvill should have checked before doing any work. Instead, they installed parts that were not appropriate for a recalled unit and did not identify or mention the recall at all.
When I brought this to their attention, I provided the recall documentation and my appliance details, but they refused to issue a refund or do any sort of customer service gesture.
In the end, I paid for a repair that shouldn’t have been done, that didn’t fix the issue, and that should have been addressed through the manufacturer’s recall process. I cannot recommend this company based on my experience.
Reply from techvillappliancerepair.ca
2025.12.01
Shannon, thank you for taking the time to share this, and we’re genuinely sorry that your experience left you feeling this way. We never want a customer to feel they paid for a repair that didn’t resolve the issue.
We did review your case internally, and we understand the frustration around the later discovery of a manufacturer recall. In some situations, recall eligibility depends on serial number ranges, production batches, and brand-side approval — it isn’t always visible from the symptoms alone. That said, we agree that the communication and overall process should have been clearer so you weren’t left feeling unsupported.
If you’re open to it, we’d still like to take another look at the file with our senior service manager to confirm whether your unit falls fully under the recall program and whether any portion of the original repair can be adjusted. Please reach out to us directly so we can continue the conversation properly, not through automated systems.
Thank you again for the feedback — it helps us improve where we clearly need to.
We did review your case internally, and we understand the frustration around the later discovery of a manufacturer recall. In some situations, recall eligibility depends on serial number ranges, production batches, and brand-side approval — it isn’t always visible from the symptoms alone. That said, we agree that the communication and overall process should have been clearer so you weren’t left feeling unsupported.
If you’re open to it, we’d still like to take another look at the file with our senior service manager to confirm whether your unit falls fully under the recall program and whether any portion of the original repair can be adjusted. Please reach out to us directly so we can continue the conversation properly, not through automated systems.
Thank you again for the feedback — it helps us improve where we clearly need to.
Randy did a great job fixing my dryer. He was very fast, knowledgeable and extremely professional!
Reply from techvillappliancerepair.ca
2025.12.01
We’re so grateful for your feedback and high rating! Our team at TechVill Appliance Repair in Calgary is dedicated to providing exceptional service, whether it’s repairing refrigerators, ranges, or washers. Your satisfaction is our greatest reward, and we’ll keep working hard to ensure that you receive nothing but the best in appliance repair solutions.
Warm regards,
TechVill Appliance Repair Team 🛠🏡
Warm regards,
TechVill Appliance Repair Team 🛠🏡
Crap communication. Booked an appointment through the website which was fine. Then I got a message the technician was coming 2 hrs early and was on his way, also fine, then after me waiting for him for 1 hr, I get a call that something came up and they couldnt get it done, which is also fine. But now I am trying to reschedule and when you call in you get stuck with some weird AI attendant that half-sounds like a real person but can't do anything for you, and tells you will get a call back which doesn't happen in the same day. Will go elsewhere, please consider having a staff member answer your phones again..
Reply from techvillappliancerepair.ca
2025.12.01
Dear Daniel,
Thank you for sharing this — we understand how frustrating that experience must have been. Having your appointment moved, then canceled, and then not being able to reach a real person when you try to reschedule is absolutely not the kind of interaction we want anyone to have with us.
Our phone system clearly didn’t give you the support you needed here, and we’re actively reviewing how calls are handled so customers aren’t left waiting for a callback that never comes. Situations like this show us where the gaps are.
If you’re open to giving us another chance, we can get your appointment rescheduled directly through our customer care team — no AI, no loops. Just let us know the best way to reach you, and we’ll make sure a real person follows up promptly.
Thank you again for the honest feedback — it’s exactly what helps us improve.
Thank you for sharing this — we understand how frustrating that experience must have been. Having your appointment moved, then canceled, and then not being able to reach a real person when you try to reschedule is absolutely not the kind of interaction we want anyone to have with us.
Our phone system clearly didn’t give you the support you needed here, and we’re actively reviewing how calls are handled so customers aren’t left waiting for a callback that never comes. Situations like this show us where the gaps are.
If you’re open to giving us another chance, we can get your appointment rescheduled directly through our customer care team — no AI, no loops. Just let us know the best way to reach you, and we’ll make sure a real person follows up promptly.
Thank you again for the honest feedback — it’s exactly what helps us improve.