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Did NOT have a good experience! I said that this was my first time doing a hammam and noone gave me any instruction. The lady didn’t speak English well and just left me in a steamy, unbearably hot cave with 2 bowls of water. I got dizzy and ended up having to leave because I was afraid I would faint but still got charged 40 euros for just sitting in a steam cave and dumping cold water over myself because of the unbearable heat. They also offered hibiscus tea but that LOWERS blood pressure, not a good idea for someone about to passout.
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i have never left a bad review on google in my life, but what happened has left me no choice. during my mum’s session, she was completely left on her own while using the bathtub, something that should clearly have been prepared and filled before the guest even enters. instead, she had to figure everything out herself, with zero guidance on how to refill the tub or what was supposed to be added, like the milk bath that was part of the package.
the massage itself was even more disappointing. my mum said it felt like the therapist didn’t even know what she was pressing, and she is still in pain now. on top of that, the therapist wasn’t using proper strength, and the final remark, telling my mum not to come back for facials or bathtub treatments, and to only return for a normal massage, was honestly unbelievable.
i’m truly shocked. i trusted this place because of the glowing reviews and paid over $400, nearly $500, to give my mum a special day. instead, this was the treatment she received
given the severity of this incident, i expect a proper answer from the company, along with an appropriate service recovery or compensation. this situation needs to be addressed seriously.
Reply from ***TANTRAHOME® MASSAGE***
2025.12.11
Dear Ting Xiu,
This is not the standard of service permitted at our Spa. We received your feedback to our front desk officer yesterday; Unfortunately, the therapist was on leave. Please allow us some time to investigate, and we will get back to you as soon as possible.
This is not the standard of service permitted at our Spa. We received your feedback to our front desk officer yesterday; Unfortunately, the therapist was on leave. Please allow us some time to investigate, and we will get back to you as soon as possible.
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Koska arvosteluni Kämpin aamiaisesta jostain syystä katosi. Laitan sen tänne takaisin.
Aamupalalle pääsyä joutui odottamaan. Sen lisäksi että aamupala on tietysti hintava hotellin mukaisesti, sen laatu ei vastaa hintaa. Ja vaikka olisitkin maksanut aamupalasta, jos haluat mitään hyvälle aamupalalle kuuluvaa niinkuin munakkaan tai sentapaisen, siitä saa maksaa oikeastaan uuden aamiaisen verran.
En tiedä mikä siinä on, mutta Suomessa premium hotelleissa on tapana maksaa premiumista mutta ilman että sitä oikeastaan saa.
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Pues a mi no me ha gustado nada. Para gustos los colores, pero creo que los masajes relajantes de relajantes tienen poco.
Cogimos masaje relajante en pareja, la sala enana, y el masaje… madre mía, solo se centraban en las contracturas. Los 50 minutos mas largos de mi vida.
Con decir que entre con sueño y salí lleno de adrenalina por querer irme…
Además se oían ruidos todo el rato, no se si de la calle o de dentro del propio centro, pero gente conversando, golpes, etc.
El personal super majo, incluso el masajista he de decir, pero el masaje de relajante no tiene absolutamente nada.
Hoy al dia siguiente de ir estoy tomándome diazepam del dolor de espalda y cuello que me ha dejado.
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