Tailor-Made Physical Therapy Reviews

Alexis Laviscount 2026.03.20

     

In the midst of life and postpartum recovery, my brain left this review half-done (oops 😅). I just wanted to leave this review to encourage other women to get pelvic floor therapy! First, my therapist Allison, is INCREDIBLE. I walked into her office freshly postpartum with my 4th. She is so very gentle and opened my eyes to how so many issues I was silently struggling with for years were all due to my pelvic floor dysfunction. After the very first visit, I left feeling so much hope. Through each visit, she would meet me where I was at that day, sometimes including holding my newborn while I did my stretches. I am incredibly grateful to her and all that she was able to teach me! Due to scheduling issues, I had to pause my treatment. But I look forward to returning to complete my therapy and fully heal. This facility is so warm, welcoming and I can see how much their therapists care about their patients. They truly want to see you heal.

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Reply from Tailor-Made Physical Therapy

Alexis, thank you so much for this heartfelt review and for encouraging other women to seek pelvic floor therapy. We’re so glad Allison was able to support you so compassionately and provide hope from your very first visit, and we loved meeting your newborn. When you’re ready to resume care our team will gladly help with scheduling so you can complete your therapy and continue healing. Wishing you continued recovery and we look forward to welcoming you back

Brian Hepfer 2026.03.09

     

I had meniscus surgery over the winter and was recommended to see Rachel. She did an excellent job of understanding my limitations and working on how to strengthen my knee again. Highly recommend her and the rest of the team.

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Reply from Tailor-Made Physical Therapy

Thank you for the kind review, Brian. We’re so glad Rachel and the team could support your recovery and help strengthen your knee after meniscus surgery. We’ll be sure to share your praise with Rachel. Wishing you continued progress, and please reach out if you need anything further.

Sarah Smith 2026.03.09

     

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Reply from Tailor-Made Physical Therapy

Thank you for your feedback. At this time, we are unable to find any record of you as a patient with this name in our system. We take all feedback seriously and would appreciate the opportunity to better understand your experience. Please contact us at rachel@tailormadept.com.

Matt B 2026.03.04

     

Tailor-Made physical therapy is amazing! I began as a client but, I feel like I'm leaving as family. It's a bittersweet moment that I have graduated out of physical therapy, because I will greatly miss this team. A special thanks to Dylan, Jenn, and Matt for their amazing support in getting my shoulder and neck back in working order. From Jessica's amazing and welcoming personality at the front desk, to the entire team who will work hand in hand with you to get you back in shape, I would recommend this place to absolutely anyone!

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Reply from Tailor-Made Physical Therapy

Thanks for the outstanding review Matt! I can say on behalf of all of us it was a joy and privilege working with you. Let me know if you ever need anything!

Dillon McGinnis 2026.02.12

     

I went to Tailor-Made for a hamstring injury from my sport. It was my first time going to physical therapy and it was a great experience with the people there. I worked mostly with Matt but with Rachel as well, they both really helped get my hamstring healthy and you can tell they are genuinely invested in you and your growth. I was able to return to my sport and play in a tournament after just one month working with them (in which we ended up winning). I can confidently say that would not have been possible without their help. Big thank you to everyone there, it was amazing getting to work with them and I highly recommend trying Tailor-Made out if you need PT.

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Reply from Tailor-Made Physical Therapy

Thank you so much, Dillon, for trusting Tailor-Made with your rehab and for the kind words. We’re thrilled Matt and Rachel could help you get back to your sport and that you were able to compete and win a tournament after just one month. Your recommendation means a lot to our team, and we’re proud to have played a part in your recovery and success.

Todd Zipfel 2026.01.28

     

I went to Tailor-Made for some lower back issues that I have had on and off throughout my life. My back is feeling much better thanks to Matt and I now have the stretching and strengthening exercises to keep doing to help prevent potential reinjury.

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Reply from Tailor-Made Physical Therapy

Thanks for the kind review, Todd. We’re glad Matt was able to help your lower back and that the stretching and strengthening exercises are helping prevent reinjury. If you need any follow-up care or adjustments to your program, feel free to reach out.

Bonnie bj327@sbcglobal.net 2025.12.19

     

Had a great experience! Dillan really knows his stuff and fun to work with. I definitely would return if needed. Thank you and Happy Holidays

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Reply from Tailor-Made Physical Therapy

Thank you for your wonderful feedback, Bonnie! We're thrilled to hear that Dillan provided you with such a great experience. Your support means a lot to us, and we look forward to serving you again in the future. Wishing you a Happy Holidays as well!

Cuenta Mont 2025.12.12

     

I was diagnosed with IC and chronic pelvic pain, and my OB-GYN recommended pelvic floor physical therapy. I’ll be honestly I was skeptical at first because I had tried PT before at a different place and it didn’t help. But working with Allison completely changed my perspective. Allison was truly amazing. She listened, explained everything clearly, and made me feel comfortable from day one. Before seeing her, I thought I would just have to live with the pain. Thanks to her care, my severe bladder pain has improved by about 80% something I never thought was possible. I highly recommend this place to any woman suffering from pelvic floor discomfort or pelvic pain. I’m incredibly happy with the service, the results, and the compassion I received throughout my treatment.

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Reply from Tailor-Made Physical Therapy

Thank you so much for your review! Allison loves what she does, and getting to make a positive influence in a life is the best part!

Brittni Chapman 2025.11.26

     

I went to Allison for pelvic floor physical therapy after having a baby and it was seriously the best thing I could have done for my body. My back pain and incontinence issues after pregnancy are non-existent. I have an excellent plan moving forward on how to maintain these improvements now that I have graduated from treatment. Allison has been the kindest and most encouraging health care provider I have ever seen. I love this office because there are only 4 providers and it is truly personalized one-on-one care.

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Reply from Tailor-Made Physical Therapy

Thank you for the review and kind words, glad to hear you have a plan to keep the positive momentum. Allison is great and its great to hear how much she can positively effect so many lives!

Ken Bass 2025.11.22

     

The personnel at this facility have given me a very positive view of and appreciation for physical therapy. I've been lucky to have worked with Jenny and Dylan who epitomize "Tailor-Made" physical therapy!! They carefully listen to the patient, make note of issues, and design therapy specifically for the patient. What is impressive is that they talk with you each session and modify the therapy if needed. This practice is family friendly, military friendly, and is always super clean, neat, and orderly! Five stars ⭐⭐⭐⭐⭐

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Reply from Tailor-Made Physical Therapy

Thank you for sharing your positive experience! We're happy to hear that Jenny and Dylan have brought such value to your therapy journey. Your appreciation energizes us and solidifies our mission to provide truly personalized care. We're proud of your progress and your great effort inspires us. We're with you every step of the way.

Brian Lindsey 2025.11.13

     

Best PT experience I've ever had. And I've been dealing with low back issues for 25 years. Can't say enough! Jenny is an incredible PT. She is attentive, a great listener, constantly providing feedback on exercise performance and adapting the routine to your feedback. Their facilities are extremely neat and clean. Staff is friendly and courteous. Highly recommend!

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Reply from Tailor-Made Physical Therapy

Thank you so much for your incredible review! It's wonderful to hear that Jenny and our team have made a positive impact on your journey. We're thrilled to be a part of your progress and committed to providing the care and support you deserve. Keep shining your dedication is truly inspiring!

Melissa Fanning 2025.11.12

     

The staff is amazing at Tailor-Made. You are in good hands with any of them from Jenny, Allison, Matt and Dylan. My 9 year old has loved her experience and so have I. If you help with pelvic floor, Allison is your girl. Thanks for coming to O’Fallon and for being part of the community.

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Reply from Tailor-Made Physical Therapy

Melissa, your kind words truly light up our day! We're overjoyed to hear about your wonderful experience, and we're haooy your daughter feels the same.

Your feedback means the world to us, and we couldn't be prouder of our team. Thanks for being such an integral part of the O'Fallon community—onward and upward!

kaelin pierce 2025.10.22

     

This place is so good. Everyone is so nice and willing to work with you. I was sad when I was done with therapy. Will miss you guys!!!

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Reply from Tailor-Made Physical Therapy

Thank you for sharing such wonderful feedback! It's heartwarming to know that our team made such a positive impact on your journey. We're beyond proud of your great effort and progress. Though your therapy might be complete, remember that our support continues. Keep shining, and remember, we're cheering you on! ✨

Jonathan Z 2025.10.20

     

I’ve been here multiple times for shoulder, back, and leg injuries, and each time they help me bounce back stronger than I was before my injury. On top of that, everyone is very nice and welcoming the second you walk in. I’m also looking into going to PT school, and they’ve helped me in many ways in that regard, and are always willing to answer any question I have. I would highly recommend them.

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Reply from Tailor-Made Physical Therapy

Thank you for your review! We're delighted that our team's dedication has helped you come back stronger each time. Your aspiration to attend PT school is inspiring, and we're here to support you every step of the way. You're truly on a remarkable journey, and we're proud to be part of it. Keep achieving great things!

Alex 2025.10.14

     

All amazing people. Highly recommend

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Reply from Tailor-Made Physical Therapy

Thank you, Alex, for sharing your wonderful experience!

Jordan Hoefing 2025.10.02

     

I can’t recommend this practice enough. Everything was above and beyond from the care to the customer service. I really liked working with Allison. I learned so much about my body and how to care for it so the pain doesn’t return. She found common interests with me and enriched my life beyond being my PT. I had some trouble with insurance and anyone at the front desk was so helpful, even with my silly questions. The energy in the whole building was always good and it was a good part of my day to go there. I will recommend this practice to anyone who asks.

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Reply from Tailor-Made Physical Therapy

What an amazing review! It's fantastic to hear about your wonderful experience at our practice. Your journey with Allison sounds truly enriching, and we're happy she could make such an impact. Navigating insurance can be tricky, so it's great to know our front desk was helpful. We're incredibly proud of your progress and can't wait to see what's next for you.

Crystal Meade 2025.09.29

     

Jenny is an excellent physical therapist. I have made significant progress in two months. Not only has my pain decreased, but my flexibility and strength is increasing. Jenny models and educates to promote long term health. She is highly educated, super smart, down to earth, and encouraging.. Tailor-Made Physical Therapy made the progress easy to start and maintain. I highly recommend Jenny at Tailor-Made Physical Therapy in O’Fallon, Illinois.

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Reply from Tailor-Made Physical Therapy

Thank you for your wonderful review! We're absolutely thrilled to hear about your incredible progress with Jenny. Her expertise and encouragement truly make a difference, and it's fantastic to see your strength and flexibility improving.

You’ve shown great dedication to your health journey. We're so proud of you and excited to see where this progress leads you.

Dutch Hughes 2025.08.22

     

I can’t say enough good things about Tailor-Made Physical Therapy. From day one, the staff made me feel welcome and genuinely cared for. They take the time to understand what’s going on, explain things clearly, and then actually tailor the exercises to me instead of handing out some cookie-cutter routine. I’ve seen steady progress, and I walk out of every session feeling stronger and more confident in my recovery. Professional, encouraging, and results-driven — exactly what you want in a PT team. Highly recommend.

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Reply from Tailor-Made Physical Therapy

That’s a great review Dutch! No cookies were cut or harmed in PT! Your experience is exactly what we strive for all of the patients that come to see us! Thanks for doing all the hard work as well and let us know if you need anything!

JPB 2025.08.22

     

Excellent therapists! I recommend Dylan and Matt!

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Reply from Tailor-Made Physical Therapy

Thank you so much for your glowing review and for recommending Dylan and Matt!

Maegan Carey 2025.08.04

     

I only got to work with Allison for a couple months before I moved out of state, but she was SO helpful. She provides a very understanding and inviting environment. She helped me understand the issues I was having from a broader perspective to help me improve from all angles. She’s incredibly knowledgeable and super invested in her patients’ care. Cannot recommend her and Tailor-Made enough!

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Reply from Tailor-Made Physical Therapy

Thank you so much for your wonderful review! We're absolutely happy that Allison made a positive impact during your time with us. Your dedication to understanding your health is inspiring. Keep up the great progress on your wellness journey, and remember, we’re always cheering for you, no matter where you are!