They were unable to help me due to the specifics of my situation, but Hunter responded with a brief email clarifying why and pointed me in the right direction. If they showed good customer service with a non client, I would certainly be their client if needed in the future!
"Hi Daniel, thank you so much for the five-star rating and for sharing your experience! We truly believe in providing value to everyone who reaches out to us, even if we aren't the right fit for their specific needs. I’m glad to hear that Hunter was able to provide clarity and point you in the right direction. We appreciate the kind words, and we’ll be here if you ever need our services in the future!"
Wade Killough2025.10.20
Toni J was professional, prompt, and courteous. Thank you!
Wade, thank you very much for taking the time to post this review. Toni has been with my company for years now and we take great pride in providing a great experience when calling our offices.
Travis Ferguson2025.10.03
Toni Jackson was attentive, professional, helpful, and followed through during the process.
Thank you, Travis! We’re thrilled to hear that Toni provided you with attentive and professional service. Your satisfaction is our priority, and we appreciate your kind words. If you need anything else, don’t hesitate to reach out!
Ana Lopez2025.10.03
Toni Jackson did a great job helping me make my payment. Very polite, informative, and clear. Explained everything and answered all my questions.
Thank you, Ana! We're thrilled to hear that Toni provided you with excellent service. Your satisfaction is our priority, and we're glad she could assist you effectively. If you have any more questions or need further assistance, feel free to reach out!
Will Arnett2025.10.02
Never thought I'd be saying I'm glad to of done business with a debt recovery service but boy am I glad they got it.
Basically I was being sent to collections by a shady company that had no real reason to be doing so, and of course I got an email from Southwest recovery stating the issue and showing everything I needed to know.
I knew I didn't owe it so I worked with Sawyer back and forth and they did indeed confirm that the company was not supposed to be getting payment from me. Thanks guys for saving me a pretty big chunk of change!
Thank you, Will! We're thrilled to hear that Sawyer and the team at Southwest Recovery Services LLC were able to assist you effectively. Your satisfaction is our top priority, and we're glad we could help you resolve that issue. If you ever need further assistance, don't hesitate to reach out!
Ty Wil (FEWFitness)2025.09.10
Leslie Was very professional and kind. She made the process easy and fast.
Thank you, Ty! We're thrilled to hear that Leslie provided you with a professional and kind experience. Our team strives to make the process as smooth as possible, and it's great to know we succeeded. We appreciate your feedback!
Sandi2025.08.31
🛑 READ BEFORE AGREEING TO USE SWRS!!!!!!!!
So I owed a debt and AGREED to make the payment on time- which I DID. Here’s the trick they use- they DO NOT TELL YOU, NOR SHOW ON YOUR RECEIPT once paid, NOR SHOW WHEN YOU PAY FROM YOUR CELL PHONE , that they deduct $8.95 per payment as a processing fee. Now- that fee isn’t the problem- except they never discuss it nor show it in any paperwork nor is it seen while processing on your CELL PHONE( I can’t speak to payments online because I never made one from my computer). So when you make the payment they only pay -$8.95 and send a receipt which shows u paid the FULL balance- and never shows that $8.95 is being chipped away from your balance due. Here is the kicker- I only found out because I hadn’t received a “final payment received notice”so I called them to ask for one and their automated AI said I still had a remaining balance of $30 some odd dollars. Once I got in contact with a real person (spoke to three REALLY RUDE IGNORANT AND ABERRANT BEHAVIOR SERVICE REPS one’s name was Justin) they we very harsh (like greasy sounding collectors from the 90s) stating this is a fact that they state and mention and show this $8.95 fee of which I said hey if you just tell your higher ups so they can correct this-( by this time I am willing to pay and just concede because I never want to encounter ANY OF THIS again).They kept transferring me to several other voicemails then after getting one decent rep because of having to call back in each time sent to voicemail to attempt Again to get a human with some sense I was transferred to and spoke to Randy a very rude and slimy sounding “manager” who want wanted to take my payment saying either I pay with him or call the company and pay the remaining $30 some odd dollars to them directly. Well because I had a relationship with the company of whom I owed the debt, I listened to Randy and chose to call them(obviously fell into a hard time)- I contacted them and was able to see my balance due (which showed I had only made 1 payment) and Southwest Recovery Systems had only sent them one of my payments in part) they had not paid them since my first months payment and it was -$8.95. Which means only a partial payment was sent to them not my full payment because of this hidden processing fee.The DIRECTOR OF FINANCE for the company of which I owed the debt was definitely taken aback as he had me screenshot my payments, receipts and the screen on their payment portal which states I have a $0.00 balance. He said this was concerning and told me to let him contact them- then after the holidays he would contact me. This was Friday so I am waiting to hear back on Tuesday and if I am able to update I will. DON’T use them, pay the debtor directly. Period! Slimy and greasy services with SWRS just pay the debt directly to the company you owe. They must have a heck of a sales team for companies to sign up with them to collect a debt. I hate that I owed, glad it’s over and hopefully I’ll never be in this situation ever again. 🛑
Dear Sandi, we're truly sorry to hear about your experience. We take feedback seriously and will investigate the issues you've raised regarding communication and transparency about processing fees. Your concerns are important to us, and we aim to improve our service. If you’d like to discuss this further, please reach out to us directly at [contact information]. Thank you for bringing this to our attention.
Donna Goodwin2025.08.27
Just have to give a shout out to Lisa H. with Southwest Recovery. From the initial hello when she answered my call to the final call she showed professionalism and kindness. She was eager to help me and with her industry background was able to even provide more information to help my situation. I wish all customer service had her kind, courteous and professionalism. We need more like her! Thanks Lisa!!
Thank you so much, Donna! We're thrilled to hear about your positive experience with Lisa H. at Southwest Recovery Services. She truly embodies our commitment to professionalism and kindness. Your feedback means a lot to us, and we appreciate you taking the time to recognize her efforts. If you need any further assistance, don't hesitate to reach out!
Lois Lee2025.08.26
Ms Tony Jackson was very professional, and very kind and understanding, she was sensitive to my situation and helped me with resolving my situation, on a scale from one to ten I rate Ms Jackson a10.5
Thank you so much, Lois, for your kind words! We’re thrilled to hear that Ms. Tony Jackson provided professional, understanding, and compassionate support. At Southwest Recovery Services LLC, we strive to help our clients resolve their situations with care and efficiency. Your feedback means a lot to us!
Thank you, Preston, for leaving a 5-star review! We’re glad our team could provide professional and reliable support. At Southwest Recovery Services LLC, we aim to make every client experience smooth and positive. Your trust in our services means a lot!
Josh Rider2025.08.25
Leslie H. was very helpful in resolving a fraudulent claim. She was persistent and professional throughout the whole process.
Thank you, Josh, for your feedback! We’re proud that Leslie H. could provide persistent and professional assistance in resolving your claim. At Southwest Recovery Services LLC, we are committed to helping our clients with effective solutions and dependable service.
tiffany weatherspoon2025.03.03
This is a great company to work with when you are need of removal of debt that was not your debt. When I called in to see how to take care of an electric bill from Pulse Power that was on credit report. I was working with Brandi Lynn and she was amazing to work with. Brandi helped me to figure out what I needed to do to remove it from credit and it was taken care super fast once I got Brandi the paperwork she needed. Thank you Brandi
Southwest recovery services LLC has been harassing me for years. I have sent letters demanding to stop contact. When they call me from a number I do not recognize. I accidentally answer it and they want me to verify my information. I tell them straight up, I’m not verifying anything with you. What is the debt and who is it from. When asked, they say first we need to verify your information. I’m not verifying anything with you. If the calls do not stop, I will get a lawyer and Sue. Stop calling me or I will send a lawyer to your business. I do not owe you anything, stop calling me. If I get another call, I am going to answer it and I am going to cuss them out.
I am sure that you are being called by SRS and you have mistakenly added this negative review that is harmful to my business when this review has nothing to do with SWRS.
I am genuinely sorry that you had a negative experience with Randy. I will make sure that his manager sees this and he is counseled as per our company policy expresly prohibits this kind of behavior.
The Real Nova Detail2024.08.16
If I could give this place 0 stars, I would. Randy the ”general manager” is very disrespectful. He talks over you and the customer service is at an all time low.
Horrible Experience with Southwest Recovery Services
My recent experience with Southwest Recovery Services has been nothing short of appalling. I tried multiple times to get in touch with them through their regular customer service channels, but my calls were never redirected to the right person. It was only when I called the sales team that someone finally picked up the phone—this alone is a glaring red flag about their priorities.
The issue at hand was an email I received from Southwest Recovery Services claiming that I owed money to ZenBusiness, a company I used to incorporate an entity in the U.S. During my call with them, I provided all necessary verification and informed them that ZenBusiness had already clarified that this debt should be canceled and disputed. However, instead of taking this information seriously, the representative I spoke to completely dismissed my concerns.
He outright told me that their job is to collect money, not to dispute anything. When I insisted that ZenBusiness had already canceled the debt and requested that they verify this information with ZenBusiness, he flatly refused. He then had the audacity to simply mark the issue as “disputed” and hung up the phone on me. The entire experience was mind-bogglingly unprofessional.
This kind of treatment is absolutely unacceptable. If you value decent customer service and don’t want to be treated with disdain, I strongly advise steering clear of Southwest Recovery Services. The worst customer service I have ever encountered.
How to recover scammed Funds
Being a scam victim can depressing, you were given empty promises. They usually stop replying after achieving their aim with hurts even more, i have been there too as i was too ambitious and wanted financial security which made me invest a huge chunk of my life savings. I never thought i would be getting back a dime back and already lost hope until i contacted a team which was just a leap of faith as i wasn't going to go down without a fight. CM, a recovery expert that helped me get a significant sum of my investment back. Do not brood alone, make a move too, send a mail to Lisatheo225 @gmail com
How I was able to get it back from them
Stay away from them !!! I was a victim and I was scam over $78, 0000 can’t make a withdraw from the account but luckily getting back my lost from the account was possible with the help of nick Jover 4 (at) gmalL com , reach out to him if your having issues withdrawing form your account
Verified Company
