Extremely disappointed with the service. We called for a sewer pump issue, and while they arrived quickly (within 30 minutes), it felt like the primary goal was just to collect the dispatch fee. The technician(s) didn’t perform a proper diagnosis or even check the pump type before recommending a full replacement. We sought a second opinion from another company, who found the pump was simply jammed with tissues. They cleared the jam, and it’s working perfectly now. I suggest looking elsewhere if you want an honest assessment rather than an immediate sales pitch for new equipment.
Had the entire house replumbed by Sweetwater Plumbing. Scheduled for a Friday start but was delayed until Saturday afternoon due to weather related emergencies throughout the area. Brandon arrived on Saturday by himself and started the replumb. He did an excellent job preparing the house and worked late into the night to complete most of the work. He replaced old brittle CPVC pipe with new PEX pipe throughout the house. The master bathroom, guest bathroom, kitchen sink and dishwasher, ice maker supply, laundry area. The master required relocating a toilet waste line and supply line. One master vanity drain was relocated for a larger vanity install. Replaced shower valve in master and shower tub valve in guest bathrooms. The laundry was updated for a small vanity in the corner and the old drain capped off. The washer box was replaced and the ice maker box. New hose bibs were also installed. Brandon returned again on Sunday by himself and was able to finish the entire house plumbing and get the water back on. He checked for leaks and connected a sink and commode for use during our remodel process. Brandon always had time to answer my questions during this process. He was very professional and was able to complete the job in two days. Thank you, Brandon, for the excellent work. You deserve a raise for the long hours spent.
The team that worked in my house were simply outstanding. My problems were not straightforward and they did an outstanding job of explaining the problems and options to make corrections. There were 2 gentleman that took care of me and both were outstanding. There were scheduling problems but these are no fault of the professionals that took care of me. The service level of these employees far offset the scheduling problems. I highly recommend this company but be advised there may be scheduling issues.
I needed a toilet and sink fixed, Eric was quick to diagnose what exactly needed to be fixed, gave me the price and did the job in no time at all. Eric is a true professional who obviously knows what he is talking about, and will ask for him in the future. He was also great to chat with and a joy to have in my home!!!