I was taken to the Swan valley retreat to celebrate my 70th birthday as a surprise,by my wife . The staff were welcoming to facility is amazing. I had a massage from a young lady named Kayla I think and she was amazing as well she seemed to know exactly the pints that required special attention a most relaxing stay altogether
We spent two delightful days at The Swan Valley Retreat, a serene oasis nestled in nature. Located in a tranquil area, the resort offers an idyllic setting with a picturesque pond in front of the chalets, home to charming alpacas and sheep.
We chose to stay at The Wine Barrel, the most prestigious accommodation, and it was well worth the investment. The journey from the reception to the chalet, about 60-70 meters, is made by golf cart, enhancing the sense of exclusivity. Along the way, you encounter an elegant barrel sauna with a view of the pond, providing a perfect prelude to the comfort of the chalet.
The entrance to The Wine Barrel welcomes guests with a comfortable sofa and a stunning wooden hot tub, also overlooking the pond. The chalet's architecture, with its impressive high wooden arch, creates a sense of spaciousness and warmth. The motorized technology for the curtains ensures privacy and convenience.
Upon arrival, we found a welcome bottle and a cheese platter in the refrigerator. We suggest enhancing the presentation, perhaps by placing the bottle in an ice bucket and presenting the cheeses without plastic, for a more refined touch. A more upscale selection of crackers would also be desirable.
The room is large, with an extremely comfortable bed and a 60-inch TV already set up with Netflix, a detail we greatly appreciated. The kitchenette is functional for making coffee or tea, although some options are not included in the price.
The bathroom, spacious and luxurious, features double sinks, a bathtub with a TV in front, and a long, well-equipped shower. Small improvements like adding two headrests in the bathtub could further elevate the experience.
Breakfasts, abundant and included in the stay, offer a sweet option. However, the plastic used to cover the dishes could be avoided. One idea might be to create a dedicated breakfast area with a lake view for a more relaxing and less self-service experience.
Regarding privacy, a system of external boxes for the delivery of breakfasts and towels could be useful, avoiding intrusions and ensuring discretion.
Despite some suggestions for improvement, our experience was very positive. We highly recommend The Swan Valley Retreat for a romantic getaway or a rejuvenating break. A bit more warmth at reception would be the final touch for a perfect welcome.
We stayed in the Wine Barrel room to celebrate our 25th wedding anniversary. While the room itself is beautiful, spacious, and very unique, I cannot say it was worth the $1,000 per night price tag.
Privacy is the biggest issue.
The outdoor amenities are fully exposed. To use the sauna, anyone in the parking lot can see you, and throughout our stay I noticed guests coming for spa treatments walking around the property with a clear view of our space. This was definitely not the level of privacy we expected.
In the morning, the outdoor area is in full sun, making it uncomfortable to sit outside or enjoy breakfast. A simple umbrella or shade would make a big difference.
Breakfast was also inconvenient.
They bring it to your room, which sounds nice in theory, but in reality we were caught still in bed. I would much prefer being able to pick it up ourselves when we’re ready.
Service could be improved.
At check-in, the staff could have been more welcoming. A smile would have gone a long way, especially considering the premium price of the room.
Small details were disappointing.
One of the bathrobes had a hole, and the slippers provided felt very cheap. These details matter at this price level.
The property is also located along the airport corridor, so you see planes landing throughout the day. My husband loved that, but it may not be for everyone.
Overall, although the room itself is stunning, the lack of privacy and the several inconveniences mean we would not return. There are better options in the area that offer more comfort and seclusion for the same—or even lower—price.
I had a pregnancy massage and facial today and honestly didn’t want it to end! 😅 Emma did an incredible job - I felt so relaxed and comfortable the entire time. The retreat itself was beautiful and had such a calming atmosphere. Highly recommend to anyone looking for a peaceful, pampering experience!
We booked the two-and-a-half-hour Ladies Package, which included a full body massage and a 30-minute facial — and from start to finish, it was fantastic. The therapists were professional and really knew what they were doing. The pressure was perfect, and the oils and scents they used were divine.
After our treatments, we enjoyed an hour of grazing and champagne overlooking the beautiful property. It was the perfect way to unwind — so peaceful and relaxing. The cabana area was beautifully set up with air conditioning, tea, coffee, and a calm, tranquil atmosphere.
Everything was thoughtfully done, and it truly felt like a luxury escape. Highly recommend Swan Valley Retreat for anyone wanting to relax, recharge, and be completely pampered!
Firstly BEST massages we have ever had THANK YOU 🥰
Fantastic location with stunning view, not to mention the lovely staff. Just when you think it couldn’t get better after the heavenly massage, they set you up in your own cosy lounging area with SCRUMPTIOUS fresh scones hot cuppa of your choice and cheese platter 😍🙌 🤤 what an experience!!!
Ness & Lea